Assistant General Manager

4 days ago

Laredo, United States Highgate Full time
Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Hampton Inn Laredo

7903 San Dario Ave.

Laredo , TX 78045

Overview

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities

  • Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
  • Tour the operating departments daily, making adjustments as needed via department heads.
  • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
  • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Maintain direct contact with and monitor the development of management trainees.
  • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
  • Oversee and assist in the Highgate Hotel budget process as required.
  • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
  • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily by using the A/P process.
  • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
  • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
  • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
  • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
  • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
  • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
  • Perform any other duties as requested by the Vice President or Regional Director of Operations.
  • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
  • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
  • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies

Qualifications

  • At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred.
  • Long hours sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Perform other duties as requested by management.

  • Assistant General Manager

    15 hours ago

    Laredo, United States Hampton Inn Laredo Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Logistics General Manager

    1 month ago

    Laredo, United States Paschall Logistics Full time

    Company DescriptionPaschall Logistics, opening a new Logistics Office located in Laredo, TX, has been providing reliable and efficient transportation solutions since the 1930s. Known as the transportation superheroes, we prioritize above-and-beyond risk management practices to ensure the safety of freight. Our mission is to take the weight of the freight off...

  • Logistics General Manager

    1 month ago

    Laredo, United States Paschall Logistics Full time

    Company DescriptionPaschall Logistics, opening a new Logistics Office located in Laredo, TX, has been providing reliable and efficient transportation solutions since the 1930s. Known as the transportation superheroes, we prioritize above-and-beyond risk management practices to ensure the safety of freight. Our mission is to take the weight of the freight off...

  • General Manager

    7 days ago

    Laredo, United States COREcruitment Ltd Full time

    General Manager – Laredo, TX – Up to $160kOur client is a highly reputable hotel management group. With over 20 years of experience, they have successfully developed and managed projects, earning a strong reputation for excellence nationwide. Are now in search of a General Manager to lead heir four-diamond, luxury hotel. The RoleThe General Manager will...

  • General Manager

    3 weeks ago

    Laredo, United States COREcruitment Ltd Full time

    General Manager – Laredo, TX – Up to $160kOur client is a highly reputable hotel management group. With over 20 years of experience, they have successfully developed and managed projects, earning a strong reputation for excellence nationwide. Are now in search of a General Manager to lead heir four-diamond, luxury hotel. The RoleThe General Manager will...

  • COREcruitment Ltd | General Manager

    3 weeks ago

    laredo, United States COREcruitment Ltd Full time

    General Manager – Laredo, TX – Up to $160kOur client is a highly reputable hotel management group. With over 20 years of experience, they have successfully developed and managed projects, earning a strong reputation for excellence nationwide. Are now in search of a General Manager to lead heir four-diamond, luxury hotel. The RoleThe General Manager will...

  • Paschall Logistics | Logistics General Manager | laredo, tx

    1 month ago

    laredo, United States Paschall Logistics Full time

    Company DescriptionPaschall Logistics, opening a new Logistics Office located in Laredo, TX, has been providing reliable and efficient transportation solutions since the 1930s. Known as the transportation superheroes, we prioritize above-and-beyond risk management practices to ensure the safety of freight. Our mission is to take the weight of the freight off...

  • Paschall Logistics | Logistics General Manager | laredo, tx

    1 month ago

    laredo, United States Paschall Logistics Full time

    Company DescriptionPaschall Logistics, opening a new Logistics Office located in Laredo, TX, has been providing reliable and efficient transportation solutions since the 1930s. Known as the transportation superheroes, we prioritize above-and-beyond risk management practices to ensure the safety of freight. Our mission is to take the weight of the freight off...

  • Assistant Store Manager

    3 weeks ago

    Laredo, United States TEXAS UNITED FASHIONS LLC Full time

    Work where you can shop! We're looking for individuals with a passion for fashion that have what it takes to give our customers an exceptional in-store customer experience that will encourage them to return.We appreciate the unique strengths and diversity of each individual, which makes us a great place to work and shop. Employees in all positions play a...

  • Assistant Store Manager

    3 weeks ago

    Laredo, United States TEXAS UNITED FASHIONS LLC Full time

    Work where you can shop! We're looking for individuals with a passion for fashion that have what it takes to give our customers an exceptional in-store customer experience that will encourage them to return.We appreciate the unique strengths and diversity of each individual, which makes us a great place to work and shop. Employees in all positions play a...

  • Logistics Assistant Manager

    1 week ago

    Laredo, Texas, United States NAADE Inc Full time

    Job Responsibilities:As a Logistics Assistant Manager at NAADE Inc., you will be responsible for managing the day-to-day operations of our warehouse. This includes receiving shipments, stocking, inventory control, picking, packing, staging orders and shipping products. You will also be operating powered industrial trucks to move products throughout the...

  • General Hotel Administrator

    1 week ago

    Laredo, Texas, United States RAI Management & Hospitality Full time

    Job Summary:The RAI Management & Hospitality is a leading hospitality company seeking a seasoned professional to fill the role of a General Hotel Administrator. This individual will be responsible for managing the day-to-day activities of our newly renovated Comfort Inn, ensuring exceptional guest experiences and driving revenue...

  • Assistant Fitness Manager

    9 hours ago

    Laredo, United States Tru Fit Athletic Full time

    As an Assistant Fitness Manager, you'll drive club performance across personal training, small group training, supplement sales, and personal sales. You'll lead by example, delivering exceptional fitness experiences to our members while developing and managing a high-performing team of Personal Trainers. Key ResponsibilitiesTeam Leadership & Development: ...

  • Management Assistant Executive

    1 week ago

    Laredo, Texas, United States EmploYou, LLC Full time

    The estimated salary for this role is $70,000 - $90,000 per year.Job DescriptionElevate your career by joining EmploYou, LLC as an Office Support Specialist Lead. In this pivotal role, you will be responsible for managing daily administrative tasks, providing top-notch support to the team, and fostering a culture of excellence.Duties and...

  • Administrative Assistant Disability Services

    2 weeks ago

    Laredo, Texas, United States Laredo College, TX Full time

    Job Description">The Staff Assistant Disability Services is a critical role within our department, responsible for providing administrative support to the Director of Disability Services. As a key member of our team, you will be responsible for performing various tasks associated with the preparation, delivery, and maintenance of department services.Main...

  • Restaurant Management Opportunity

    4 weeks ago

    Laredo, Texas, United States KFC Full time

    KBP Foods Restaurant General Manager Position OverviewThe position of Restaurant General Manager at KBP Foods offers a rewarding career in the fast-food industry. With over 800 locations nationwide, this role provides leadership opportunities, a positive work culture, and advancement possibilities.As Restaurant General Manager, you will lead a team,...

  • Staff Assistant Disability Services Coordinator

    2 weeks ago

    Laredo, Texas, United States Laredo College, TX Full time

    Job Summary">We are seeking a highly organized and detail-oriented Staff Assistant Disability Services to provide administrative support to the Director of Disability Services. As a key member of our team, you will be responsible for performing various tasks associated with the preparation, delivery, and maintenance of department services.Duties and...

  • Assistant Project Manager, Janitorial/Grounds

    4 weeks ago

    Laredo, United States PCSI Full time

    PCSI is looking for an Assistant Project Manager for our facilities maintenance contract with US Border Patrol in Laredo! The Assistant Project Manager works closely with corporate departments to administer policies, participate in recruiting, promote safety, and maintain compliance with the contract. This role also involves filling in for the Project...

  • Locum General Dentist job in Laredo, TX

    11 hours ago

    Laredo, United States Aya Locums Full time

    Aya Locums has an immediate opening for a locum General Dentist job in Laredo, TX paying $95/hour - $115/hour.Job Details:Position: DentistSpecialty: General DentistStart Date: 02-24-25Length: 13 weeksSchedule and Coverage:Shift Coverage: Scheduled + No CallShift Schedule: Standard 5, 8-Hour 08:00 - 17:00 About the Facility:Facility Type: Out-Patient...

  • Highly Skilled Field Engineer Professional

    1 month ago

    Laredo, Texas, United States General Dynamics Information Technology Full time

    About the JobWe are seeking a highly skilled and experienced Field Engineer Senior to join our team at General Dynamics Information Technology (GDIT). As a key member of our team, you will be responsible for providing technical field support for company products, resolving maintenance and operational issues in the field, and performing troubleshooting...