Patient Care Coordinator

Since 1972, Orlando Orthopaedic Center has remained independently owned and has grown to include 24 Orthopaedic specialists across multiple subspecialties, many of whom are recognized leaders amongst their peers nationwide.

We have nine Orlando Orthopaedic Center locations throughout Central Florida, plus a state-of-the-art outpatient surgery center at the heart of our downtown campus located in the trendy SoDo Shopping District just south of downtown Orlando. To provide more immediate care, we have opened several Orthopaedic injury walk-in clinics located throughout Orlando and the surrounding communities.

For over 50 years, our team of physicians and support staff have been getting Central Floridians back to work, back to play and back to making a difference in our community.

*POSITION: *Patient Care Coordinator (PCC)

*RESPONSIBLE TO: *Appropriate Subspecialty Supervisor

*JOB SUMMARY: *Responsible for overseeing the physician’s practice. Act as liaison between physician, patient, and supporting staff.

*EDUCATIONAL REQUIREMENTS:*
* High school diploma required
* College degree preferred

*QUALIFICATIONS AND EXPERIENCE:*
* Three plus years of work experience in a medical facility required
* At least two years of surgery scheduling experience preferred
* Proficient using email and word processing software
* Knowledge of practice management and electronic health record software (EHR)
* Ability to perform multiple and diverse tasks simultaneously
* Pleasant speaking voice and demeanor
* Neat, professional appearance
* Strong written and verbal communication skills
* Ability to perform well in stressful situations
* Strong customer service skills and positive attitude

*Responsibilities include, but are not limited to, the following:*

*Surgery Scheduling Duties*
* Discuss surgery with surgical candidates, explain the surgery scheduling process and determine potential date of surgery
* Ensure operating room time is scheduled, equipment is ordered, physician assistant is booked (as needed), surgical representatives are notified, and all appropriate information is faxed to facility
* Maintain communication with the physician, patient, and facility at all times
* Create clearance forms as needed and assist in scheduling all appropriate pre-operative tests and blood work
* Prepare surgery packet and discuss pre-operative instructions with the patient, as directed by physician
* Counsel patient regarding their financial obligation prior to surgery, collect surgical estimates and assist with payment plans as needed
* Collect Surgery pre-payment as needed and document chart appropriately
* Create pre-operative packet for the physician (ie: Office notes, Medical History, MRI reports, etc.)
* Coordinate all business and clinical paperwork prior and post-surgery, using physician-approved forms and checklists; have paperwork ready for surgeon prior to the day of surgery (i.e.: Surgical consent forms, HIPAA forms, H&P, charge slip, etc.)
* Ensure physician’s surgery schedule is booked to maximum capacity
* Educate patient on the surgery process (pre-op/post-op)
* Ensure authorization was obtained by the pre- cert team prior to surgery
* Assist pre-cert team with the authorization process as needed
* Ensure all pre-operative clearances and labs are completed prior to surgery
* Ensure surgery checklist documentation is detailed, clear and up to date at all times
* Ensure surgery is entered accurately in Outlook
* Follow up on Medical Clearance, On Hold and Work Comp authorizations at least every 2 weeks and document surgery order appropriately
* Follow-up with patient after surgery, document the post-op call in a communication log (if applicable)
* Ensure FUDS information is entered in group management within three business days of surgery
* Ensures cancelations are properly documented and communicated with all parties involved
* Release block times within the appropriate timeframe

*General Patient Care*
* Answer Team Phones from 8am-5pm as needed
* Manage incoming telephone inquiries and written correspondence ensuring action taken is documented appropriately in the patient chart as needed
* Review physician schedule at least 48 hours in advance of scheduled appointment to ensure appropriate scheduling
* Ensure all peer to peers are scheduled and completed in a timely manner
* Manage physician schedule and calendar
* Effectively communicate schedule changes and physician PTO
* Schedule appointments and handle Web submissions request
* Develop and maintain your physician’s Coverage Guidelines up to date
* Travel with the physician during the course of the workday; adhere to the requirements outlined in the Vehicle Use and Mileage Reimbursement policies and maintain reliable transportation
* Ensure dress code is properly followed while checking out patients
* Assist Clinical Assistant in greeting and escorting the patient from the waiting room to exam room as needed
* Check out patients, schedule follow-up appointments and any ancillary appointments as needed
* Maintain patient confidentiality; comply with HIPAA and compliance guidelines established by the practice
* Maintain communication among the physician and team members at all times
* Process correspondence related to the physician’s practice (i.e.: disability forms, FMLA forms, major contributing cause letters, etc.) as needed
* Answer emails and EHR messages throughout the day to assist the Team
* Ensure all faxes are indexed within 24 hours of receipt
* Communicate issues within the team to their supervisor
* Occasionally train new employees on the Patient Care Assistant or Patient Care Coordinator duties
* Remain productive during the course of the day and offer assistance during downtime
* Ensure all documents released are logged appropriately in the ROI log in the patient’s chart

*General Administration*
* Assist in the handling and resolution of various situations. (i.e.: negative review, patient complaint, physician concerns, etc.)
* Adhere to the Physician Team and Clinical Uniform Policies
* Maintain detailed knowledge of practice management, electronic health record and other computer software as it relates to job functions
* Maintain knowledge of practice protocols related to the Physician Teams
* Attend all regular staff meetings when applicable
* Complete all other duties as assigned by the Team Supervisor
* Perform all other tasks requested by the physician
* Manage workload in an effort to minimize overtime hours

*Supervisory Responsibilities*

This job has no supervisory responsibilities.

*Typical Physical Demands*

Position requires extended sitting, some standing, bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Employee will work under stressful conditions and work irregular hours.

*Typical Working Conditions*

Normal office environment. Occasional evening or weekend work.

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Application Question(s):
* What is your expected wage range for this position?

Education:
* Associate (Required)

Experience:
* medical office: 3 years (Required)
* Surgery Scheduling: 2 years (Required)

Ability to Relocate:
* Orlando, FL 32806: Relocate before starting work (Required)

Work Location: In person

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