Patient Care Coordinator

9 hours ago

Orlando, United States Medix Full time
Job DescriptionJob Description

Are you currently in the job market for a full time role? Medix is hiring multiple Patient Care Coordinators to work for a well known healthcare organization in Orlando, FL and the company is looking to get people started ASAP See below for more information on the position.

Job Overview:

  • The Patient Care Coordinator will be working in a call center environment and assisting pharmacy customers via phone
  • This organization is looking to get people started as soon as October 21st
  • Pay: 18.00/hr
  • Shift: Must be available Monday - Friday 12:00 PM - 9:00 PM

Job Requirements:

  • Experience working in a fast paced call center environment
  • Excellent customer service skills
  • Healthcare customer service experience is preferred, but not required
  • This position is fully in person

Job Responsibilities:

Pharmacy Shipment Setup:

  • Verify patient information and prescriptions for delivery.
  • Input and confirm method of payment.
  • Process patient information and delivery details using designated systems.
  • Log calls and maintain accurate customer records (e.g., name, date of birth, address, payment method, call notes, shipping details).

Customer Service:

  • Respond to customer inquiries via phone and email.
  • Utilize training materials and manuals to resolve inquiries effectively.
  • Maintain confidentiality of patient health information.
  • Process call requests, including refills, transfers, payments, new prescription requests, and pricing inquiries.
  • Identify and resolve discrepancies in customer orders.
  • Research and address billing issues.

Compliance and Ethics:

  • Adhere to company policies, procedures, and ethical standards.
  • Implement action plans to ensure compliance.
  • Utilize the Open Door Policy for addressing concerns.

Work Assignment Management:

  • Complete assignments and prioritize tasks using established policies and resources.
  • Collaborate with managers, colleagues, and business partners to identify priorities and deadlines.
  • Communicate progress and share information effectively.
  • Identify opportunities for improvement and adapt to changes based on feedback.

Medix is acting as an Employment Agency in relation to this vacancy.

Company DescriptionHere at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?Company DescriptionHere at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r
\r
Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

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