Consumer Lending Sales Specialist

3 weeks ago

Kalamazoo, United States Advance America Full time
Address: 4412 S. Westnedge Ave., Kalamazoo, Michigan, United States - 49008

Bi-Lingual Spanish is a plus

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company

We offer:

Competitive Wages
Health/Life Benefits
401(k) Savings Plan with Company Match
3 Weeks of Paid Parental Leave
11 Company Paid Holiday's
Paid Time Off including Volunteer Time
Vacation Carryover
Tuition Reimbursement
Work-Life Balance
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program

To learn more about Advance America visit the Advance America Website.

Position Summary

The Consumer Lending sales Specialist (CLSS) position is a performance based, hands-on, customer-focused role that is responsible for delivering results related to individual and branch sales goals as well as customer expectations. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.

Job Responsibility

Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the center’s performance metrics as defined by management. Utilize sales tools to provide an exceptional customer experience and to use sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels. Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio. Present financial solutions, based on customer needs that meet their goals. Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle. Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected. Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, core values and our company’s purpose. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.

Job Responsibilities Cont.

Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to center performance. Adhere to the Company’s policies, procedures, Creed, and to all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.

Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.

Knowledge Required

Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.

Physical Requirements

Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division).

Competencies
Better You, Better Everyone
Get Sh*t Done
Action Oriented - CLSS
Sales and Customer Acquisition – Branch
Lead with Vision
Show Up to Coach Up
Embody Integrity
Product Knowledge
Go Bold
Teamwork
Obsess over Customers
Care. Always.
Customer Centricity
Be Decisive
Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.

Attire

The Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, and reference check. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 44404

  • Mortgage Loan Originator

    4 weeks ago

    Kalamazoo, Michigan, United States Fifth Third Bank, N.A. Full time

    Job Summary:Fifth Third Bank, N.A. is seeking a skilled Mortgage Loan Originator to join our team. As a Mortgage Loan Originator, you will be responsible for originating residential 1st mortgage loans for outside referrals, meeting sales and cross-selling objectives, and assuming overall responsibility for the loan from application to closing.Key...

  • Mortgage Loan Specialist

    4 weeks ago

    Kalamazoo, Michigan, United States Fifth Third Bank, N.A. Full time

    Mortgage Loan Originator RoleWe are seeking a skilled Mortgage Loan Originator to join our team at Fifth Third Bank. As a Mortgage Loan Originator, you will be responsible for originating residential 1st mortgage loans for outside referrals. You will meet standards and objectives defined by management for mortgage loan sales and cross-selling objectives. You...

  • Financial Center Manager Associate

    4 weeks ago

    Kalamazoo, Michigan, United States Fifth Third Full time

    Transform Your Career in BankingWe're seeking a talented Financial Center Manager Associate to join our team at Fifth Third Bank. As a key member of our organization, you'll participate in a comprehensive onboarding and education program, rotating through Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. This...

  • Mortgage Loan Originator

    3 weeks ago

    Kalamazoo, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Performs a wide range of duties relating to the origination of residential 1st mortgage loans for outside referrals. Meets standards and objectives defined by...

  • Mortgage Loan Originator

    2 months ago

    Kalamazoo, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Performs a wide range of duties relating to the origination of residential 1st mortgage loans for outside referrals. Meets standards and objectives defined by management for...

  • Automotive Sales Specialist

    4 weeks ago

    Kalamazoo, Michigan, United States Monro Muffler Brake Full time

    At Monro Muffler Brake, we're committed to delivering exceptional guest experiences and providing top-notch automotive services. As an Automotive Guest Sales Specialist, you'll play a vital role in driving sales and growth for our business.Key Responsibilities:Provide superior guest care and assist in driving sales of automotive repair services and...

  • Loan Officer

    1 month ago

    Kalamazoo, Michigan, United States Kalsee Credit Union Full time

    Job DescriptionAs a key member of our team at Kalsee Credit Union, the MSR/Loan Officer will be responsible for delivering exceptional member service and driving business growth through lending and sales initiatives.Key Responsibilities:Provide personalized service to members, responding to their needs and exceeding their expectations.Process loan...

  • Loan Officer

    4 weeks ago

    Kalamazoo, Michigan, United States Kalsee Credit Union Full time

    Job Summary: We are seeking a highly skilled MSR/Loan Officer to join our team at Kalsee Credit Union. The ideal candidate will have a proven track record of delivering exceptional member service and a strong understanding of lending principles.Key Responsibilities: Greet members with a smile and display Kalsee's Values at all times. Proactively engage...

  • Sauces & Dressings Global Category Manager

    4 weeks ago

    Kalamazoo, Michigan, United States Kalsec Full time

    Job SummaryKalsec aims to excel in the Savory Foods Space. To achieve this, we need to anticipate the needs of our customers, understand the expectations of their final consumers, and identify pain points along the value chain.Our goal is to combine our product portfolio expertise with a detailed awareness of final applications, adjusting our value...

  • Sauces & Dressings Global Category Manager

    4 weeks ago

    Kalamazoo, Michigan, United States Kalsec Full time

    Job Summary: Kalsec aims to succeed in the Savory Foods market by anticipating customer needs, understanding consumer expectations, and addressing pain points throughout the value chain. To achieve this, we need to combine our product portfolio expertise with a deep understanding of final applications, adjusting our value proposition accordingly. This role...

  • Fitness Sales Representative

    4 weeks ago

    Kalamazoo, Michigan, United States Orangetheory - Franchise #0005 Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic individual to join our team as a Sales Associate at Orangetheory - Franchise #0005. As a Sales Associate, you will be responsible for selling memberships, following up with prospective clients, and providing exceptional customer service to our members.Key ResponsibilitiesSelling memberships to...

  • Retail Sales Specialist

    4 weeks ago

    Kalamazoo, Michigan, United States JobGet Staffing Full time

    **Job Summary**We are seeking a highly motivated and energetic sales team member to join our dynamic team at JobGet Staffing. As a sales associate, you will play a critical role in providing exceptional customer service and driving sales growth.**Responsibilities*** Provide excellent customer service and support to meet customer needs and build loyalty*...

  • Route Sales Professional

    14 hours ago

    Kalamazoo, United States Bimbo Bakeries USA Full time

    Route Sales Professionalreq41772 Employment Type: Regular Location: KALAMAZOO,MI Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas'® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann's® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!More than 20,000 associates in...

  • Technical Sales Specialist

    1 week ago

    Kalamazoo, United States Landscape Forms Full time

    Currently seeking a technically minded lighting support resource responsible for helping our marketing and business development efforts. This person must be skilled at understanding lighting requirements or willing to learn and be able to propose solutions and answers to potential customers. Successful candidates will be highly motivated servant leaders who...

  • Technical Sales Specialist

    2 weeks ago

    Kalamazoo, United States Landscape Forms Full time

    Currently seeking a technically minded lighting support resource responsible for helping our marketing and business development efforts. This person must be skilled at understanding lighting requirements or willing to learn and be able to propose solutions and answers to potential customers. Successful candidates will be highly motivated servant leaders who...

  • Store Customer Service Specialist

    4 weeks ago

    Kalamazoo, United States The Sherwin-Williams Company Full time

    The individual selected for this role will be expected to work at Store #1778, located at: 5212 E Miller Ave Kalamazoo, MI 49001 This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products,...

  • Financial Center Manager Associate

    4 weeks ago

    Kalamazoo, Michigan, United States Fifth Third Full time

    Unlock Your Potential in BankingWe're seeking a talented Financial Center Manager Associate to join our team at Fifth Third Bank. As a key member of our leadership team, you'll play a critical role in driving business growth and delivering exceptional customer experiences.Key Responsibilities:Participate in a comprehensive onboarding program, including...

  • Order Processing Specialist

    4 weeks ago

    Kalamazoo, Michigan, United States Aldevra Full time

    Order Processing SpecialistAldevra is seeking a detail-oriented Order Processing Specialist to support our core operations. This pivotal role involves creating sales orders, purchase orders, and managing customer communications for shipment and order status.Process contracts and credit card orders accurately and efficiently.Generate sales orders that reflect...

  • Sales & Marketing Consultant

    7 days ago

    Kalamazoo, United States Sinclair Broadcast Group Full time

    POSITION SUMMARY WWMT/ARC/wwmt.com are looking for a marketing specialist and dedicated sales professional responsible for driving growth of assigned accounts, uncovering new opportunities, nurturing strong relationships with existing clients, and establishing a network to support overall account growth. Marketing Consultants are also expected to learn and...

  • Sales & Marketing Consultant

    6 days ago

    Kalamazoo, United States Sinclair Broadcast Group Full time

    POSITION SUMMARY WWMT/ARC/wwmt.com are looking for a marketing specialist and dedicated sales professional responsible for driving growth of assigned accounts, uncovering new opportunities, nurturing strong relationships with existing clients, and establishing a network to support overall account growth. Marketing Consultants are also expected to learn and...