Genesys Cloud Support Engineer
2 weeks ago
*Responsibilities:*
* Provide level two support for Genesys telecommunications systems.
* Troubleshoot and resolve issues related to Genesys Cloud.
* Handle support tickets and issues related to Avaya phone systems.
* Collaborate with other support engineers and teams to resolve complex issues.
* Document and track support issues and resolutions.
* Assist in the implementation and maintenance of telecommunications systems.
* Provide training and support to end-users as needed.
* Stay updated with the latest developments in Genesys Cloud and Avaya technologies.
*Mandatory Skills:*
* Proven experience as a Genesys Cloud Support Engineer or similar role.
* Strong understanding of Genesys Cloud telecommunications systems.
* Experience with Avaya phone systems.
* Excellent troubleshooting and problem-solving skills.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
*What’s in it for you?*
* Get your foot in the door with one of the most respected and fastest-growing companies in the United States
* Brooksource offers competitive Health & Dental Benefit plans, Weekly Pay Checks while on contract, 6 paid Holidays, and 401K Eligibility.
*About Eight Eleven Group*
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Job Type: Contract
Pay: $35.00 - $40.00 per hour
Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Work Location: Remote
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