Technical Support Analyst I

1 month ago

Colorado Springs, United States Colorado Springs Radiologists PENRAD Imaging Full time
Join Southern Colorado’s premier imaging team, Colorado Springs Radiologists, PC/PENRAD Imaging LLC With over 40 years of A+ ratings from the BBB, Colorado Springs Radiologists, PC/PENRAD Imaging LLC has a long tradition of delivering state-of-the-art imaging to our community.

We are currently looking for enthusiastic, self-motivated, career-oriented applicants to join our team.

Colorado Springs Radiologists, PC/PENRAD Imaging, LLC has a Full-Time Technical Support Analyst I position available. If you are committed to providing exceptional service with skill and accuracy, we are looking for you

As a PENRAD Imaging Technical Support Analyst I you will utilize your expertise to:

Deliver high-quality IT services to end users in a timely, professional and friendly manner.
Be first point of contact for all technical support needs from end users including staff, radiologists, referring physicians and patients.
Interact with end users to support a variety of issues related to PC hardware and software, Citrix virtual desktops, network, peripherals, and software applications.
Work with referring provider offices to install, deliver and support interface connectivity.
Document incidents, problems and solutions in ticketing system.
Respond to incidents, service requests and tasks according to assigned service level, escalating more complex, unresolved issues to the next level of support as appropriate.
Coordinate activities with other IT and Radiology Informatics team members or vendors for resolve.
Maintain communication between IT and departments during critical system issues.
Install hardware such as PCs, thin clients, monitors, printers, scanners, and phones.
Install desktop software such as operating systems, Office suite products and virus protection, and clinical software such as Radiology Information System (RIS) and Picture Archiving and Communication System (PACS) tools.
Complete preventative maintenance tasks and activities.
Instruct end users in accurate and acceptable use of IT equipment, software, and services.
Administrates and manages user accounts in Active Directory and other systems.
Track and update inventory of hardware and software.
Recommend solutions for recurring problems or end user requests.
Refers major technical issues / needs to Director of IT and Radiology Informatics.
Participate in on-call rotation.

This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned by administration.

Qualified Applicants will require:

High School Diploma or GED,
Strong computer skills,
0-2 years desktop and technical support experience,
Active Directory experience preferred,
Degree or certificate from college or technical school preferred.

In addition to competitive wages, vacation and sick time accrual, and holiday pay, PENRAD Imaging’s benefit package includes:

Three low-cost medical insurance options;
A generous health savings account contribution for those electing the High Deductible medical plan;
Excellent, low cost dental insurance for you and your family;
Voluntary benefits that include vision, short-term disability, accident and critical illness insurance options;
Life insurance and Long-Term Disability, upon meeting eligibility requirements;
A phenomenal 401k plan*, which includes
Safe Harbor Employer Contribution
Non-Elective Employer Contribution and
A generous Employer Matching Contribution
*401k benefit available upon meeting eligibility requirements.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be an exhaustive list of all responsibilities, duties and skills of personnel so classified, nor are these statements intended to create a contract of employment between the employee and Colorado Springs Radiologists, P.C.

Colorado Springs Radiologists, P.C. is an EEOC employer and an at-will employer.

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