Front Desk Clerk

4 days ago


Pittsburgh, Pennsylvania, United States Embassy Suites Pittsburgh Downtown Full time

Embassy Suites Pittsburgh is Hiring: Guest Services Agent

Be the First Smile Guests See and the Reason They Return

Are you a people person who loves creating memorable experiences? Join our front desk team at Embassy Suites Pittsburgh and play a vital role in making every guests stay exceptional

Whats in It for You?
We value our team members and offer:

  • Competitive Benefits Package:
    • Medical, dental, and vision insurance
    • Paid Time Off (PTO)
    • Life, critical, and accident insurance
    • Generous hotel discounts perfect for your next getaway
  • A supportive, team-driven environment
  • Opportunities for growth and professional development

Your Day-to-Day as a Guest Services Agent:
Youre the heartbeat of our front desk, ensuring smooth and efficient operations while delivering world-class service. Heres how youll contribute:

  • Greet guests warmly and assist with check-in, check-out, and special requests
  • Maintain an organized, professional, and welcoming front desk area
  • Coordinate daily arrivals and departures, ensuring guest needs are met
  • Handle guest inquiries, feedback, and concerns with professionalism and care
  • Process transactions, manage cash floats, and prepare shift reports
  • Respond swiftly to emergencies and security issues, directing them to management as needed
  • Ensure compliance with safety, security, and health standards to keep our guests and team safe
  • Collaborate with other departments to provide seamless service

What Were Looking For:
Were searching for an enthusiastic, detail-oriented individual with:

  • A high school diploma or GED (or currently working toward one)
  • Customer service or hotel front desk experience (preferred but not required)
  • Strong interpersonal and communication skills
  • Basic computer knowledge and the ability to learn new systems (experience with PMS systems is a plus)
  • The ability to stand for up to 8 hours and occasionally lift up to 25 lbs
  • A flexible schedule weekends, holidays, and evening shifts included

What Makes You Shine:

  • Youre a problem-solver who thrives under pressure
  • You have a positive attitude and a knack for making guests feel at home
  • Youre committed to maintaining a professional appearance and demeanor

Why Embassy Suites Pittsburgh?
At Embassy Suites, we believe that exceptional guest experiences start with exceptional team members. Youll be part of a supportive, growth-oriented environment where your contributions are valued and your potential is limitless.

Ready to Join the Team?
If youre ready to create memorable moments for our guests and grow your career in hospitality, wed love to meet you. Apply today and become a part of the Embassy Suites Pittsburgh family



Compensation details: 14-15 Hourly Wage

PI801256c79323-29952-37201645

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