Head of Service Delivery- Technology

2 months ago

Charlotte, United States Lincoln Property Company Full time
Job DescriptionJob Description

Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.

The Service Delivery Leader will lead and oversee the service delivery function within our Corporate Advisory and Solutions team, with a strong emphasis on leveraging technology and data analytics to enhance client service delivery. This role is crucial in ensuring that all services are delivered efficiently, effectively, and in alignment with both client expectations and corporate standards. The ideal candidate will have extensive experience in corporate real estate services, with a deep understanding of technology tools, business analytics, and service delivery processes that drive operational excellence and client satisfaction.

Key Responsibilities:

  • Technology & Analytics Integration:
    • Oversee the implementation and management of technology tools and platforms that support service delivery, including business analytics, project management software, and other real estate technologies.
    • Ensure that data analytics are leveraged to drive informed decision-making, optimize service delivery, and provide actionable insights to clients.
    • Collaborate with IT and business analytics teams to ensure seamless integration of new technologies and continuous improvement of existing systems.
  • Service Delivery & Performance Monitoring:
    • Standardize CAS service delivery processes and tools, ensuring that account teams have access to tools that allow them to deliver services on time, within budget, and to the highest quality standards.
    • Provide leadership across the CAS platform to ensure integration of service delivery across CMMS (work-order system), and other CRE capabilities/tools.
    • Utilize technology and analytics to monitor and improve service level agreements (SLAs) and key performance indicators (KPIs).
    • Drive innovation in service delivery through the adoption of cutting-edge tools and methodologies.
  • Track and measure service quality to ensure that the team meets or exceeds agreed-upon service levels.
  • Account Team Support:
    • Proactively address client account teams' concerns and issues, using technology to resolve challenges.
  • Business Development & Transition Support
    • Work closely with the business development team to identify opportunities for expanding services, particularly through technology-driven initiatives.
    • Define standardized process for new account onboarding transitions and guide
  • Process Improvement:
    • Continuously assess and improve service delivery processes by implementing and leveraging technology solutions to enhance efficiency, reduce costs, and improve client satisfaction.
    • Monitor industry trends and best practices in real estate technology and service delivery, ensuring that the organization remains at the forefront of innovation.
  • Financial Management:
    • Develop and manage the service delivery budget, ensuring that resources, particularly technology investments, are allocated effectively and that financial targets are met.
    • Monitor and report on financial performance, identifying areas for cost savings and revenue growth through technology optimizations.
  • Compliance & Risk Management:
    • Ensure that all service delivery activities, including technology implementations, are conducted in compliance with company policies, industry regulations, and legal requirements.
    • Identify and mitigate risks associated with service delivery and technology integration, implementing appropriate controls and contingency plans.
  • Leadership & Management:
    • Lead, mentor, and develop a team of service delivery professionals, including business analytics teams and technology specialists, fostering a culture of continuous improvement, innovation, and high performance.
    • Collaborate with Center of Excellence leaders and other senior leaders to set strategic objectives, particularly in the integration and utilization of technology, and ensure alignment with the overall goals of the corporate real estate services division.
    • Develop and implement service delivery policies, procedures, and best practices with a focus on technology-driven solutions to enhance service quality and efficiency.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; advanced degree preferred.
  • 10+ years of experience in technology leadership roles, preferably within corporate real estate, facilities management, or a related industry.
  • Proven experience in developing and managing technology platforms, BI solutions, and program management functions.
  • Strong knowledge of real estate management software, enterprise systems, and emerging technologies relevant to corporate real estate.
  • Expertise in data analytics, BI tools (e.g., Power BI, Tableau), and dashboard development.
  • Strong understanding of program and project management methodologies (e.g., Agile, Scrum, PMP certification is a plus).
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with cross-functional teams.
  • Strategic thinker with a strong business acumen and the ability to align technology initiatives with organizational goals.

Preferred Skills:

  • Experience with AI and machine learning technologies in real estate or facilities management.
  • Knowledge of cybersecurity best practices and data privacy regulations.
  • Experience in change management and driving digital transformation initiatives.

This position is a hybrid position.

About Lincoln Property Company

Lincoln Property Company ("Lincoln") is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-used properties, throughout the United States, United Kingdom, and Europe. Lincoln's combined management and leasing portfolio on behalf of institutional clients includes more than 510 million square feet of commercial space. In addition to providing third-party real estate services, Lincoln has completed over 150 million square feet of development since its inception in 1965 and has another $20 billion currently under construction or in the pipeline. For more information, visit: www.lpc.com.

All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.

By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with Lincoln Property Company's privacy policy.

  • Head of Distribution Technology

    4 weeks ago

    Charlotte, United States Allspring Full time

    Elevate Your Career Work where your ideas have impactCOMPANY Allspring Global Investments™ is a leading independent asset management firm that offers a broad range of investment products and solutions designed to help meet clients' goals. At Allspring, our vision is to inspire a new era of investing that pursues both financial returns and positive...

  • Head of Distribution Technology

    3 weeks ago

    Charlotte, NC, United States Allspring Global Investments Full time

    COMPANY Allspring Global Investments is a leading independent asset management firm that offers a broad range of investment products and solutions designed to help meet clients' goals. At Allspring, our vision is to inspire a new era of investing that pursues both financial returns and positive outcomes. With decades of trusted experience propelling us...

  • Head of Client Technology

    2 months ago

    Charlotte, United States McCabe & Barton Full time

    Head of Client Technology A leading global investment manager with a presence across major financial hubs and over $400bn in assets under management is seeking a Head of Client/Distribution Technology to lead the development of its next-generation Distribution platform. This high-impact role blends strategic leadership with technical expertise, focusing on...

  • Service Department Head

    1 week ago

    Charlotte, North Carolina, United States Genesis of Charlotte Full time

    At Genesis of Charlotte, we're seeking a talented Service Department Head to oversee our luxury vehicle service operations. This role requires strong leadership skills and the ability to effectively manage a team of service advisors and technicians.The estimated salary for this position is $85,000 - $110,000 per year, depending on experience. Benefits...

  • Early Childhood Educator for Head Start Program

    4 weeks ago

    Charlotte, Michigan, United States Capital Area Community Services Inc. Head Start Full time

    Capital Area Community Services Inc. Head StartJob Summary:We are seeking a dedicated and experienced Early Childhood Educator to join our Head Start team in Charlotte, MI.About the Role:The successful candidate will be responsible for creating a nurturing and engaging learning environment for young children, promoting their social, emotional, cognitive, and...

  • Technology Visionary

    2 weeks ago

    Charlotte, North Carolina, United States Hispanic Technology Executive Council Full time

    Key ResponsibilitiesWe are seeking a highly motivated, self-directed individual capable of supporting multiple large initiatives as a Technology Visionary. The ideal candidate will have 10+ years of experience working as a networking subject matter expert in Application Delivery Services (F5 Networks or VMWare ALB) and expert-level load balancing experience...

  • Head of Technology

    3 weeks ago

    Charlotte, NC, United States Tbwa ChiatDay Inc Full time

    Charlotte, North Carolina, United States About TEGNA TEGNA Inc. (NYSE: TGNA) serves local communities across the U.S. through trustworthy journalism, engaging content, and tools that help people navigate their daily lives. Through customized marketing solutions, we help businesses grow and thrive. With 64 television stations in 51 U.S. markets, TEGNA reaches...

  • Technology Driven Corporate Real Estate Service Delivery Leader

    4 weeks ago

    Charlotte, North Carolina, United States Lincoln Property Company Full time

    Job OverviewThe Technology Driven Corporate Real Estate Service Delivery Leader will lead and oversee the service delivery function within our Corporate Advisory and Solutions team, with a strong emphasis on leveraging technology to enhance client service delivery.Key Responsibilities:Technology Integration:Oversight of the implementation and management of...

  • Advanced Technology Services Field Specialist

    5 days ago

    Charlotte, North Carolina, United States Advanced Technology Services Full time

    About the RoleAs a Senior Maintenance Professional at Advanced Technology Services, you will play a critical role in maintaining the reliability and efficiency of our clients' manufacturing processes. You will work closely with our team to identify areas for improvement, develop and implement effective maintenance strategies, and provide expert guidance to...

  • Director of Digital Channels Technology

    1 day ago

    Charlotte, United States Insight Global Full time

    Position: Director of Digital Channels TechnologyLocation: Charlotte, NC 28217Must Haves:5+ years of experience as a Director or above, specifically implementing and evolving Mobile Applications, Commerce Storefronts, Web App, Micro-sites, Conversational Engines, Web Sites, Retail Digital Boards, Advertising Platforms, Content Management Systems, Digital...

  • Director of Digital Channels Technology

    2 months ago

    Charlotte, United States Insight Global Full time

    Position: Director of Digital Channels TechnologyLocation: Charlotte, NC 28217Must Haves:5+ years of experience as a Director or above, specifically implementing and evolving Mobile Applications, Commerce Storefronts, Web App, Micro-sites, Conversational Engines, Web Sites, Retail Digital Boards, Advertising Platforms, Content Management Systems, Digital...

  • Head of Coaching

    1 day ago

    Charlotte, United States ISI® Elite Training Franchise Full time

    Head of Coaching - ISI® Elite Training HeadquartersThe RoleISI® Elite Training, an emerging boutique fitness franchise with 55 locations and another 75 locations in development across 18 states, is currently seeking a highly motivated and qualified individual to join our team as the Head of Coaching. As the Head of Coaching, you will play a pivotal role in...

  • Head of Coaching

    2 weeks ago

    Charlotte, United States ISI® Elite Training Franchise Full time

    Head of Coaching - ISI® Elite Training HeadquartersThe RoleISI® Elite Training, an emerging boutique fitness franchise with 55 locations and another 75 locations in development across 18 states, is currently seeking a highly motivated and qualified individual to join our team as the Head of Coaching. As the Head of Coaching, you will play a pivotal role in...

  • Head of Coaching

    5 hours ago

    Charlotte, United States ISI Elite Training Franchise Full time

    Head of Coaching - ISI Elite Training HeadquartersThe RoleISI Elite Training, an emerging boutique fitness franchise with 55 locations and another 75 locations in development across 18 states, is currently seeking a highly motivated and qualified individual to join our team as the Head of Coaching. As the Head of Coaching, you will play a pivotal role in...

  • Head of Coaching

    5 hours ago

    Charlotte, United States ISI Elite Training Franchise Full time

    Head of Coaching - ISI Elite Training HeadquartersThe RoleISI Elite Training, an emerging boutique fitness franchise with 55 locations and another 75 locations in development across 18 states, is currently seeking a highly motivated and qualified individual to join our team as the Head of Coaching. As the Head of Coaching, you will play a pivotal role in...

  • Senior Technology Architect Position

    7 days ago

    Charlotte, North Carolina, United States Hispanic Technology Executive Council Full time

    At the Hispanic Technology Executive Council, we are driven by a mission to harness technology for the betterment of society. We are seeking an exceptional Senior Architect to join our team and help shape the future of financial services.We offer a competitive salary range of $140,000 - $180,000 per year, commensurate with experience.About the RoleThis is a...

  • Head Shape Specialist

    4 weeks ago

    Charlotte, North Carolina, United States Cranial Technologies Full time

    Company OverviewCranial Technologies is the world leader in researching, diagnosing, and treating plagiocephaly, also known as flat head syndrome. With over 300,000 babies successfully treated, we have unparalleled expertise in this field.About the RoleWe are currently seeking a highly skilled Clinician to join our team at our Charlotte, NC clinic. As a Head...

  • Head of Engineering and Strategy

    6 days ago

    Charlotte, North Carolina, United States Essentia Full time

    Job SummaryWe are seeking a highly skilled Head of Engineering and Strategy to lead our technology engineering efforts and drive innovation across the organization. As a key member of the executive team, you will be responsible for developing and executing a technology vision that aligns with our business goals.The ideal candidate will have a strong...

  • Delivery Lead

    2 weeks ago

    Charlotte, United States Disability Solutions Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Director of Digital Channels Technology

    4 weeks ago

    Charlotte, United States Insight Global Full time

    POSITION: Director of Digital Channels TechnologyLOCATION: Charlotte, NC 28217 (Hybrid 3 times per week)SALARY: $170,000 per year base salaryMISC: 20% Yearly Bonus + Great Benefits Package + Relocation Package (if applicable)MUST-HAVES:5+ years of experience as a Director or above, specifically implementing and evolving Mobile Applications, Commerce...