Service Department Head

1 week ago


Charlotte, North Carolina, United States Genesis of Charlotte Full time

At Genesis of Charlotte, we're seeking a talented Service Department Head to oversee our luxury vehicle service operations. This role requires strong leadership skills and the ability to effectively manage a team of service advisors and technicians.

The estimated salary for this position is $85,000 - $110,000 per year, depending on experience. Benefits include a competitive compensation package, opportunity for career growth and advancement, healthcare coverage, and a 401(k) retirement plan.

Key responsibilities include:

  • Managing and supervising a team of service advisors
  • Overseeing the scheduling of appointments and ensuring timely completion of services
  • Monitoring service lane performance
  • Handling customer inquiries and resolving any service-related issues
  • Training and mentoring service department staff
  • Ensuring compliance with all company policies and procedures
  • Collaborating with other departments to optimize overall dealership operations

Requirements for this role include prior experience in a service department management position, excellent leadership and communication skills, strong technical knowledge of automotive repairs and maintenance, ability to prioritize and multitask in a fast-paced environment, detail-oriented with exceptional problem-solving abilities, and familiarity with dealership software and systems.



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