Director of Digital Channels Technology

2 weeks ago

Charlotte, United States Insight Global Full time

Position: Director of Digital Channels Technology

Location: Charlotte, NC 28217



Must Haves:

  • 5+ years of experience as a Director or above, specifically implementing and evolving Mobile Applications, Commerce Storefronts, Web App, Micro-sites, Conversational Engines, Web Sites, Retail Digital Boards, Advertising Platforms, Content Management Systems, Digital Experience Platforms, Digital Asset Management, Recommendation Engines, Promotion Engines, Personalization engines, Search Engines, Tracking & Analytics, AB Testing, SEO and SEM in 30B+ Market Capital retailers.
  • Strong understanding on how Digital Channels connects with the MarTech and MarCom technology stacks
  • Experience in partnering with Marketing teams on definitions, evolution and building road maps, identifying Personas, elaborating user experience, elaborating empathy canvas, and elaborating customer journey maps in 30B+ Market Capital retailers in global deployments
  • Experience with technology design, delivery, and production support expertise for large-scale Omni-channel technology teams
  • Software delivery leveraging agile and lean practices at scale
  • Experience in developing capabilities consuming APIs, and micro services
  • Understanding of Cloud, AI/ML, Robotics, AR/VR and/or other emerging technology
  • Proven track record to partner with multiple stakeholders and partners to build an innovative and collaborative team
  • Experience formulating vision and strategy to transform, simplify and modernize the implementation of customer-facing capabilities
  • Experience developing a business case to justify IT investments
  • Experience managing technology capital and expense budgets
  • Experience with evaluation, recommendation and procurement of IT assets and solutions
  • Project Management experience, including estimating and forecasting, budget, and financial management as well as resource management
  • Prior Vendor Management responsibility and expertise


Day-2-Day:

One of our clients is looking for a Director of Digital Channels Technology to join their team in Charlotte, NC. The client is looking to double their business in the next several years through making their customers’ lives a little easier every day by delivering differentiated, delightful customer experiences. Technology leadership and customer technology capability will be critical to achieving this goal. A key focus area is to innovate the Customer Journey and deliver on their digital channel offerings. That’s where you come in. This is a newly created role within our Global Technology team, responsible for bringing the client’s mobile tech strategy to life through technology and digital capabilities. This person will report into the Head of Customer Experience where you will be a key partner to the client’s Global Marketing team.


Responsibilities:

  • Must be obsessed with delivering results, thinking big and “finding a way,” and have an external awareness and curiosity to innovate and disrupt.
  • Accountable for the overall success of the mobile tech channels (global mobile app, web, in-store digital boards, digital commerce storefronts (DXP and Custom), chatbot, subscription apps, to deliver the business objectives.
  • Creates and maintains the product roadmap. Is a trusted advisor for the Head of Customer Experience and other functional stakeholders on how to deliver on the vision and strategy for the domain.
  • Creates and maintains a dependency map, understands the applications and integrations involved in delivering on the full loyalty experience.
  • Ensures cost-optimal solutions with low TCO, forecasting, and cost management, including aligning with necessary stakeholders in business and other IT departments.
  • Collaborates with Product Owner, Product Lead, and Application teams to define the domain backlog and feature priority.
  • Coordinates multiple teams (agile and waterfall) to release the defined product(s).
  • Removes product-level blockers (e.g., dependency between teams).
  • Leads, manages, and develops a high-performing team.
  • Defines releases and program increments.



Salary: $170k + 20% bonus

Benefits: Medical/Dental/Vision, HSA/FSA, 401k, Life/Disability/Accident, Tuition Reimbursement, Employee Discount, Employee Stock Purchase Plan, EAP

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