IT Support Specialist/Account Manager
2 days ago
Learn and grow within the dynamic and fast paced organization. Digital Age Solutions, an IT Managed Services Provider is looking for a talented and experienced IT Support Specialist/Account Manager to join our Managed Services organization to enhance direct relationships with client personnel.
The IT Support Specialist will work with Digital Age Solutions Management and play a vital role in maintaining strong client relationships and elevating service quality.
Activities/Responsibilities
Analyze dashboards of various IT tools, take actions based on information or escalate to management.
Review status of support tickets, follow-up with clients.
Respond to client inquiries submitted via support ticketing system.
Troubleshoot IT related Issues based on submitted inquiries/tickets.
Communicate with client personnel via phone, email, and chat.
Perform software installations and system updates.
Restore Backups upon request.
Create step-by-step visual and written guides.
Create and update knowledge base articles.
Update internal reference documentation.
Create summary reports on daily activities.
Identify and recommend process improvements to management.
Qualifications
Excellent communication, organizational, prioritization and multi-tasking skills.
Excellent research, troubleshooting and critical thinking abilities to resolve issues by utilizing logic, web search, AI, vendor documentation, knowledge bases, client interviews and other methodologies.
Positive and professional demeanor.
Flexible mindset to switch between high level work and detail-oriented processes.
Ability to show initiative and work independently with minimal supervision.
Ability to build rapport with clients.
Required Experience:
Windows 10/11 - extensive working knowledge.
Mac OS - working knowledge.
MS Office applications.
Google Workspace (apps, drive, etc.).
File Sharing and Collaboration Tools (e.g. One Drive, Dropbox, Box, etc.).
Various Backup Tools.
Laptop/Desktop/Hardware/Networking knowledge to aid in troubleshooting issues.
Preferred Experience and Qualifications:
Windows 10/11 - administration, installation and familiarity with end-user experience
Mac OS - administration.
Windows Server 2016+ - working knowledge and administration.
Working knowledge of MS Active Directory.
MS365 Tenant Administration, including Entra and Exchange administration.
Google Workspace Administration.
Understanding of and hands on experience with virtualization technologies (e.g. VMware).
Experience with advanced computer hardware troubleshooting.
Advanced knowledge of computer networking.
Hands-on network administration and troubleshooting.
Content Management within WordPress.
IT Certification(s) from accredited sources.
Experience with structured cabling, equipment racking, etc.
Experience with Access Control implementation and management
-
Customer Support Specialist
1 month ago
Bridgewater, United States UBT Full timeAbout UsUniversal Business Team (UBT) is a dynamic, fast-paced global consulting organization dedicated to empowering family-owned businesses worldwide. With a presence in multiple countries, we provide our clients with an unparalleled range of business advisory services, coaching, consulting, and training programs designed to drive growth and success. Our...
-
Customer Support Specialist
2 weeks ago
Bridgewater, United States UBT Full timeAbout UsUniversal Business Team (UBT) is a dynamic, fast-paced global consulting organization dedicated to empowering family-owned businesses worldwide. With a presence in multiple countries, we provide our clients with an unparalleled range of business advisory services, coaching, consulting, and training programs designed to drive growth and success. Our...
-
Accounting Manager
1 month ago
Bridgewater, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering an exciting long term contract employment opportunity for an Accounting Manager in Bridgewater, New Jersey. This role is vital to our sales division, providing hands-on management for entries and forecasts related to sales and inventories. The successful candidate will be working in a hybrid model, with...
-
Account Manager
7 days ago
Bridgewater, United States MD Building Services, Inc. Full timeJob DescriptionJob DescriptionAt MD Building Services, our client relationships are the top priority. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact.The ability to speak Spanish and Portuguese would be a be an advantage.Our ideal candidate will have a passion for...
-
Account Manager
2 days ago
Bridgewater, United States MD Building Services, Inc. Full timeJob DescriptionJob DescriptionAt MD Building Services, our client relationships are the top priority. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact.The ability to speak Spanish and Portuguese would be a be an advantage.Our ideal candidate will have a passion for...
-
Account Manager
3 days ago
Bridgewater, United States MD Building Services, Inc. Full timeJob DescriptionJob DescriptionAt MD Building Services, our client relationships are the toppriority. Were looking for a dedicated and personable account manager to maintain our clients accounts and serve as our main point of contact.The ability to speak Spanish and Portuguese would be a be an advantage.Our ideal candidate will have a passion for helping...
-
Classroom Support Specialist
3 weeks ago
Bridgewater, Massachusetts, United States Kiddie Academy of Swedesboro Full timeJob Title: Classroom Support Specialist">About the Role:Kiddie Academy of Swedesboro seeks a qualified Classroom Support Specialist to provide exceptional support to our Lead Teachers in creating a nurturing and engaging learning environment for children.Responsibilities:Assist with daily classroom management and supervision, ensuring a safe and healthy...
-
Account Manager Professional
2 weeks ago
Bridgewater, Massachusetts, United States MD Building Services, Inc. Full timeJob DescriptionAt MD Building Services, Inc., we prioritize building long-lasting relationships with our clients. We are seeking a skilled and personable account manager to maintain client accounts and serve as our main point of contact.The ideal candidate will have excellent communication skills, including proficiency in Spanish and Portuguese. They should...
-
Town of Bridgewater Executive Support Specialist
3 weeks ago
Bridgewater, Massachusetts, United States Town of Bridgewater, MA Full timeJob OverviewThe Town of Bridgewater, MA is seeking a highly skilled and experienced Executive Support Specialist to provide exceptional administrative support to the Town Manager's office. This role involves coordinating projects, managing budgets, and ensuring smooth operations between departments, officials, and the public.
-
Administrative Support Specialist
1 hour ago
Bridgewater, Massachusetts, United States Kingsway Regional School District Full time**Job Overview**Kingsway Regional School District seeks a skilled Administrative Support Specialist to provide exceptional clerical support to the school community. As a vital member of our team, you will be responsible for maintaining an organized and efficient office environment.**Key Responsibilities:**Answer and direct phone calls, take messages, and...
-
east bridgewater, United States Healthcare Support Full timeHealthcare Support is seeking a travel Echo Technologist for a travel job in East Bridgewater, Massachusetts.Job Description & RequirementsSpecialty: Echo TechnologistDiscipline: Allied Health ProfessionalStart Date: 02/03/2025Duration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelEcho Technologist HealthCare Support is actively seeking a...
-
Senior Accounts Payable Lead
2 weeks ago
Bridgewater, Massachusetts, United States Rastelli Bros Full timeJob OverviewThe Rastelli Bros. organization is seeking a highly skilled and experienced Accounts Payable Manager to oversee the daily operations of the accounts payable department, ensuring timely and accurate processing of invoices, expense reimbursements, and payments.This role will be responsible for maintaining compliance with company policies and...
-
Construction Project Support Specialist
3 weeks ago
Bridgewater, Massachusetts, United States CALLAHAN INC Full timeJob OverviewWe are seeking a highly motivated and detail-oriented Construction Project Support Specialist to join our team at Callahan Inc. in Bridgewater, MA. As a key member of our construction management team, you will provide administrative support to projects and ensure compliance with health and safety regulations.About Us:Callahan Inc. is a leading...
-
Accounts Payable Supervisor Lead
3 weeks ago
Bridgewater, Massachusetts, United States Rastelli Bros Full timeWe are seeking an experienced Accounts Payable Supervisor to oversee the daily operations of our accounts payable department. As a key member of our finance team, you will be responsible for ensuring timely and accurate processing of invoices, expense reimbursements, and payments.ResponsibilitiesOperational Management: You will supervise a team of AP...
-
Powell Electronics Support Specialist
4 weeks ago
Bridgewater, Massachusetts, United States Powell Electronics Full timeJob Description: The Customer Service Associate plays a crucial role in delivering exceptional customer experiences at Powell Electronics. This individual will work closely with sales, product management, and other departments to ensure seamless order fulfillment, accurate delivery, and timely resolution of customer inquiries.Key Responsibilities:Sales...
-
Healthcare Account Manager Home Care
4 weeks ago
Bridgewater, Massachusetts, United States Amedisys Full timeAmedisys, a leading provider of home health and hospice care, seeks a highly motivated Healthcare Account Manager to join their team. As a Healthcare Account Manager, you will be responsible for managing existing accounts, identifying new business opportunities, and developing and maintaining relationships with key referral sources.The ideal candidate will...
-
Residential Support Specialist
3 weeks ago
Bridgewater, Massachusetts, United States Brockton Area Multi-Servi Full timeJob OverviewWe are seeking a highly motivated and compassionate Residential Support Specialist to join our team at Brockton Area Multi-Servi. In this role, you will provide rehabilitation services to individuals with mental illness in our community-based Group Living Environments.The ideal candidate will have experience working with individuals with...
-
Echo Technologist Echo Tech
1 week ago
Bridgewater, United States HealthCare Support Full timeEcho Technologist HealthCare Support is actively seeking a Echo Technologist for a 13-week contract located in East Bridgewater, Massachusetts. Benefits of this Echo Technologist with HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to open investment accounts Licensure and...
-
Office Support Specialist
6 hours ago
Bridgewater, Massachusetts, United States Structural Technologies LLC Full timeWe are looking for a highly skilled and motivated Administrative Assistant to join our team at Structural Technologies LLC. As an Administrative Assistant, you will provide critical support to the division's daily operations.Your responsibilities will include:Supporting Administrative Operations: Work cross-functionally to support administrative operations...
-
Retail Support Specialist
2 weeks ago
Bridgewater, Massachusetts, United States ShopRite Full timeWe are seeking an experienced and detail-oriented individual to join our CGO team as a Retail Support Specialist. In this role, you will be responsible for supporting the day-to-day operations of our stores, including maintaining high standards of quality and service.Some of your key responsibilities will include:Monitoring the CGO storage area for...