IT Support Specialist/Account Manager

2 days ago


Bridgewater, United States Digital Age Solutions, Inc. Part time
Job DescriptionJob Description

Learn and grow within the dynamic and fast paced organization. Digital Age Solutions, an IT Managed Services Provider is looking for a talented and experienced IT Support Specialist/Account Manager to join our Managed Services organization to enhance direct relationships with client personnel.

The IT Support Specialist will work with Digital Age Solutions Management and play a vital role in maintaining strong client relationships and elevating service quality.

Activities/Responsibilities

  • Analyze dashboards of various IT tools, take actions based on information or escalate to management.

  • Review status of support tickets, follow-up with clients.

  • Respond to client inquiries submitted via support ticketing system.

  • Troubleshoot IT related Issues based on submitted inquiries/tickets.

  • Communicate with client personnel via phone, email, and chat.

  • Perform software installations and system updates.

  • Restore Backups upon request.

  • Create step-by-step visual and written guides.

  • Create and update knowledge base articles.

  • Update internal reference documentation.

  • Create summary reports on daily activities.

  • Identify and recommend process improvements to management.

Qualifications

  • Excellent communication, organizational, prioritization and multi-tasking skills.

  • Excellent research, troubleshooting and critical thinking abilities to resolve issues by utilizing logic, web search, AI, vendor documentation, knowledge bases, client interviews and other methodologies.

  • Positive and professional demeanor.

  • Flexible mindset to switch between high level work and detail-oriented processes.

  • Ability to show initiative and work independently with minimal supervision.

  • Ability to build rapport with clients.

Required Experience:

  • Windows 10/11 - extensive working knowledge.

  • Mac OS - working knowledge.

  • MS Office applications.

  • Google Workspace (apps, drive, etc.).

  • File Sharing and Collaboration Tools (e.g. One Drive, Dropbox, Box, etc.).

  • Various Backup Tools.

  • Laptop/Desktop/Hardware/Networking knowledge to aid in troubleshooting issues.

Preferred Experience and Qualifications:

  • Windows 10/11 - administration, installation and familiarity with end-user experience

  • Mac OS - administration.

  • Windows Server 2016+ - working knowledge and administration.

  • Working knowledge of MS Active Directory.

  • MS365 Tenant Administration, including Entra and Exchange administration.

  • Google Workspace Administration.

  • Understanding of and hands on experience with virtualization technologies (e.g. VMware).

  • Experience with advanced computer hardware troubleshooting.

  • Advanced knowledge of computer networking.

  • Hands-on network administration and troubleshooting.

  • Content Management within WordPress.

  • IT Certification(s) from accredited sources.

  • Experience with structured cabling, equipment racking, etc.

  • Experience with Access Control implementation and management

Company DescriptionDigital Age Solutions offers technology and business management services to organizations around the world, providing attainable, intelligent solutions to develop, manage, and operate company infrastructure. Our Managed Services division is now hiring qualified and motivated individuals to supplement our IT Help Desk organization by maintaining direct relationships with client personnel.Company DescriptionDigital Age Solutions offers technology and business management services to organizations around the world, providing attainable, intelligent solutions to develop, manage, and operate company infrastructure. Our Managed Services division is now hiring qualified and motivated individuals to supplement our IT Help Desk organization by maintaining direct relationships with client personnel.

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