Sr. Operations Manager at PHL Airport

3 weeks ago

Philadelphia, United States G2 Secure Staff Full time
Job DescriptionJob Description

JOB DESCRIPTION:

G2 is looking for a candidate to fill an Operations Manager role at the Philadelphia International Airport (PHL). The ideal candidate will have 5 or more years of management experience in a services industry, preferably contract services within aviation. Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients.

QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience of 3 or more years of management.
  • Previous airline/airport experience required.
  • Strong supervisory/management experience necessary
  • Excellent written and verbal communication skills
  • Ability to work independently or as a team
  • Must be 18 years of age or older.
  • Must have reliable telephone and transportation.
  • Must have at least three years previous experience in military police, law enforcement supervision or industrial security
  • Have State Security Officer license where applicable.

PERSONAL AND PHYSICAL REQUIREMENTS

  • Treat all information as confidential.
  • Possess the tact to deal with all levels of situations, client representatives, employees and the public.
  • Must be able to sit, stand, lift, and/or bend throughout shift.
  • Must pass pre-employment and random drug tests.
  • Must complete a criminal background check.
  • Must be able to read, understand and carry out instructions in English.
  • Must meet necessary requirements to obtain a security sensitive identification badge.
  • Must be able to verbally direct in English.
  • Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
  • Be able to resolve problem situations with passengers when necessary.

PERFORMANCE RESPONSIBILITIES:

  • Responsible for overall duties at operation such as hiring/terminations, counseling, administrative duties, client relations, FAA/TSA relations, training, payroll processing, client invoicing, State licensing, scheduling, and employee relations.
  • Must be familiar with all FAA/TSA regulations.
  • Responsible for hiring all personnel for airport location.
  • Act as a Customer Service Representative and manage all job functions..
  • Must be knowledgeable in assisting personnel with all types of paperwork (new hire, insurance, training procedures, FAA regulation paperwork).
  • Train/retrain all personnel Airline/Airport and procedures, safety procedures, and company policies and procedures.
  • Must be familiar with all state regulations regarding hiring and termination of personnel.
  • Complete and maintain personnel files on premises, while sending copy to main office.
  • Monitor all Officer licenses/registrations insuring compliance with all state and federal regulations.
  • Monitor WOTC Program.
  • Responsible for the scheduling of all airport employees insuring adequate coverage at all times.
  • Act as liaison among local airport/airline managers, FAA representatives and company.
  • Monitor the behavior and performance of all employees. Counsel and report employees whose performance or behavior falls below company standards.
  • Termination of employees and forwarding appropriate reports to the state for license compliance.
  • Responsible for all F.A.A. and company required reports.
  • Remain constantly aware of the safety needs of airport locations.
  • Responsible for monitoring paperwork. Report new hires, re-hires, terminations, and weekly payroll in a timely manner.
  • Maintain good employee relations at Airport sites. Handle employee problems in an efficient and effective manner.
  • Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
  • Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
  • Utilize appropriate communications channels and maintain records, reports and files as required.
  • Must be attired in proper uniform as directed by company officials and identification and radiation badges must always be visible.
  • Adhere to company policies and procedures and participate in achievement of company objectives.
  • Utilize company equipment, supplies and resources in a conscientious, cost effective manner.
  • Perform quality assurance service audits as directed to conform to client specifications and/or procedures. Ability to analyze and trend audit results.
  • Perform other duties as requested.
  • Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
  • Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
  • Attend meetings and in-services as required.
  • Utilize appropriate communications channels and maintain records, reports and files as required.
  • Must be in proper uniform or business attire as directed by company officials.
  • Adhere to company policies and procedures and participate in achievement of company objectives.
  • Ensure implementation of the Safety Management System (SMS)
  • Implement safety plan for station
  • Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
  • Perform other duties as requested.

WE OFFER:

  • A Competitive Salary
  • Advancement opportunities
  • Full benefit package including Medical, Dental, Vision, Life Insurance, and more.

This posting is not applicable to the state of Colorado and New York City. The salary for this position or similar positions may differ based upon the location’s cost of living or Living Wage Ordinances.

G2 is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.

Company DescriptionG2 Secure Staff, LLC has over 11,000 aviation service professionals in over 90 of the top traveled airports across the United States. We are people-based company whose values center around people, service, and integrity. We’re proud of our diverse culture and strive to provide the safest working environment possible.Company DescriptionG2 Secure Staff, LLC has over 11,000 aviation service professionals in over 90 of the top traveled airports across the United States. We are people-based company whose values center around people, service, and integrity. We’re proud of our diverse culture and strive to provide the safest working environment possible.

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