Application Support Engineer
7 days ago
Application Support Engineer
Location: Madison, WI
About Moxe:
Moxe is reimagining healthcare by unlocking access to clinical data. Our API-first approach makes securely sharing clinical information and insights between providers, payers, and patients easy. We work with health systems and payers to streamline release of information requests, optimize risk adjustment, improve HEDIS and Star ratings, ensure regulatory compliance, and more. www.moxehealth.com
Summary:
We are seeking a versatile and resourceful Application Support Engineer to join our team. In this role, you will be the go-to person for troubleshooting technical issues, helping our customers resolve problems, and ensuring a seamless experience with our products or services. As part of a dynamic startup environment, you'll have the opportunity to make significant contributions, working closely with our payer, provider, and third-party requestor customers. You will also collaborate closely with our Moxe engineering and product teams to improve the customer experience.
Responsibilities:
- Technical Troubleshooting: Diagnose, identify, and resolve technical issues across a range of products and platforms. This could include hardware, software, networking, or system-related issues.
- Customer Interaction: Provide exceptional customer support through various channels (email, ticketing system, phone) to ensure customers are satisfied and their issues are addressed quickly.
- Documentation: Create clear and concise documentation, including FAQs, knowledge base articles, and troubleshooting guides, to empower both customers and internal teams.
- Cross-Functional Collaboration: Work closely with the engineering, product, and sales teams to communicate customer feedback and assist with improving our offerings based on support insights.
- Proactive Issue Prevention: Identify patterns in customer issues and collaborate with product teams to implement solutions or improvements.
- Ad-Hoc Tasks: Be willing to step outside of your traditional support role when needed. Assist with system updates, testing new features, helping with product rollouts, or performing other miscellaneous tasks that arise in the fast-paced startup environment.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
- 1 - 4 years of experience in a healthcare technical support setting, Systems Engineering, Application Engineering, or DevOps role supporting a SaaS or large database application (experience in a startup environment a plus)
- Familiar with SQL and experience in a scripting language, ideally Python
- Experience working in healthcare technology and familiar with data privacy rules
- Ability to quickly learn new technologies and tools
- Excellent communication skills with the ability to explain technical concepts to non-technical customers in a friendly, approachable manner
- Comfortable working in an evolving environment where flexibility and adaptability are key
- A customer-first mindset with a proactive approach to problem-solving
- Ability to manage multiple tasks efficiently, prioritize work, and meet deadlines with minimal supervision
- Positive attitude and a willingness to step outside the box and contribute to the broader goals of the company
Familiarity with these tools is a bonus:
- AWS
- GitHub actions
- PostgreSQL
- Postman
- Tableau
- Terraform
If you're a technical problem-solver who loves helping people and thrives in an evolving healthcare IT startup environment, we'd love to hear from you Apply today to join our team and make a real impact.
Who We Are:
High quality, affordable healthcare is a basic human right and at Moxe, we are committed to making it a reality. We're on a mission to slash billions from healthcare costs. It's no secret that the US healthcare system is rife with inefficiencies and unnecessary costs. While the rest of us have migrated to interconnected, digital platforms, healthcare still uses paper, pdfs, snail mail and fax to transmit information.
We know there is a better way to deliver healthcare. Data exchange today consists of mailing or faxing paper files and pdf'ing endless records from existing Electronic Medical records. It can take months to process and compile those records into usable data. Our platform enables providers and health plans to exchange clinical data instantly, saving the entire system (patient to provider to plan) time and money in the process.
Who are we? We're a steadfast team of innovators, problem-solvers, and truth-seekers, dedicated to disrupting the status quo. Got the moxie to challenge the US healthcare system? Let's talk.
Got Moxie?
Join Moxe We're a fast-growing company focused on making a difference in healthcare. An equal opportunity employer, Moxe is looking for passionate, inclusive team players who like to solve problems, think outside the box, and thrive in a dynamic environment. We hire great people from diverse backgrounds, and that makes us stronger. If you share our values: integrity, transparency, respect, frankness, persistence, and unity, let's talk.
All qualified applicants will receive consideration for employment irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
To request reasonable accommodation or if you need assistance to complete the job application, contact careers@moxehealth.com
-
Engineer I Technical Support Engineer
3 weeks ago
Madison, United States Exact Sciences Full timeJOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life...
-
Engineer I Technical Support Engineer
1 month ago
Madison, United States Exact Sciences Full timeJOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life...
-
Lead Mobile Application Engineer
2 days ago
Madison, Virginia, United States Capital One Full timeAbout the Position: Join our team as a Senior Software Engineer, iOS, and contribute to the development of cutting-edge mobile applications.">Key Responsibilities: Design, develop, and test high-quality mobile applications using iOS SDKs and frameworks. Collaborate with cross-functional teams to deliver innovative solutions that meet business...
-
Applications Engineering Manager
2 months ago
Madison Heights, United States START Full timeJob DescriptionJob DescriptionSummary: The Applications Engineering Manager is responsible for concepting manufacturing processes and analyzing data to assess the time, money, materials, and labor required to manufacture complete BIW tooling systems.Essential Functions:Prepare quotes for customer systems based on the supplied process released from...
-
Application Scientist
1 month ago
Madison, United States Actalent Full timeJob DescriptionJob DescriptionJob Title: Application ScientistJob DescriptionThe Application Scientist will be responsible for performing lab work on various products, including batteries, pharmaceutical instrumentation, and injection devices. This role involves running X-ray Diffraction (XRD) analyses on samples, traveling to customer sites for application...
-
Technical Support Engineer
8 hours ago
Madison, United States IO Datasphere Full timeJOB REQUIREMENTS: IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa,...
-
Technical Support Engineer
1 month ago
Madison, United States WebMD Full timeDescription Position at WebMDWebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from discovery to recovery. Our combination of leading brands in the industry-including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network,...
-
Product Applications Engineer- Custom Food
3 weeks ago
Madison, United States Placon Full timePosition Summary: The Product Applications Engineer plays a key role of being the liaison between the customer/prospects technical team, the Placon Engineering organization, and the Placon Sales team Essential Accountabilities Commercial Technical Leadership Establish key relationships with technical buyer/influencers. Prepare and give technical...
-
Madison Heights, United States Bulldog Factory Automation Full timeJob DescriptionJob DescriptionSummary: The Applications Engineering is responsible for concepting manufacturing processes and analyzing data to assess the time, money, materials, and labor required to manufacture complete BIW tooling systems.Essential Functions:Prepare quotes for customer systems based on the supplied process released from engineeringPrepare...
-
Madison, Wisconsin, United States Placon Corporation Full timeJob OverviewWe are seeking a highly skilled Senior Product Applications Engineer to join our team at Placon Corporation. This role will play a key part in driving innovation and delivering exceptional solutions for our customers in the custom food industry.
-
Technical Support Automation Engineer
2 weeks ago
Madison, Wisconsin, United States Exact Sciences Careers Full timeJob DescriptionWe are seeking a skilled Technical Support Automation Engineer to join our team at Exact Sciences Careers.Company Overview:At Exact Sciences, we're revolutionizing the way we prevent, detect, and treat cancer. Our team is dedicated to providing exceptional customer service and support to our clients.Responsibilities:Provide front-line...
-
Senior Mobile Application Developer
2 weeks ago
Madison, Wisconsin, United States EnsoData Full timeCompany OverviewEnsoData is a pioneering healthcare technology company dedicated to making healthcare more accurate, efficient, and affordable through innovative AI-powered solutions. By harnessing the power of waveform artificial intelligence, our software analyzes vast amounts of data collected from sensors, transforming the patient testing, diagnosis, and...
-
Applications Analyst
1 month ago
Madison, United States UW Health Full time $73,100 - $145,700Work Schedule :Ensure you read the information regarding this opportunity thoroughly before making an application.This is a full-time, 40 hours per week position scheduled Monday through Friday between the hours of 8:00 AM – 5:00 PM, plus an afterhours/weekend on call rotation. Applicants hired into this position can work remotely from most states. This...
-
Applications Analyst
1 month ago
Madison, United States UW Health Full timeWork Schedule :This is a full-time, 40 hours per week position scheduled Monday through Friday between the hours of 8:00 AM – 5:00 PM, plus an afterhours/weekend on call rotation. Applicants hired into this position can work remotely from most states. This will be discussed during the interview process. Hours may vary based on the operational needs of the...
-
Madison, United States Exact Sciences Careers Full time*Help us change lives* At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re...
-
Agile Application Development Lead
1 day ago
Madison, Wisconsin, United States Flexion Full timeSecurity Engineer PositionWe are seeking a highly skilled Security Engineer to join our agile application development team. As an Enterprise Infrastructure Specialist, you will play a key role in operating and enhancing an enterprise government system, ensuring security and compliance throughout the entire development lifecycle. Your expertise will be...
-
Civil Engineering Support Specialist
1 day ago
Madison, Wisconsin, United States Ruekert & Mielke, Inc Full timeMunicipal Engineering OpportunitiesRuekert & Mielke, Inc. offers a range of opportunities in municipal engineering, from design and construction to project management.">Internship OverviewWe are seeking temporary positions based out of our Madison, WI office for the college summer season beginning in May and continuing through August.Main...
-
Enterprise Application Developer
1 day ago
Madison, Wisconsin, United States Flexion Full time**About Flexion**Flexion is an agile software company that values autonomy, trust, and transparency. We empower our teams to remain autonomous and self-directed by hiring people who can solve complex problems collaboratively.Job Description:We are seeking a skilled Full Stack Engineer to join our team. In this role, you will be responsible for designing and...
-
Senior Software Engineer
2 months ago
Madison, United States Exact Sciences Full timeJOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life...
-
Process Engineer
24 hours ago
Madison, United States Disability Solutions Full timeEngineer – Process EngineeringSummaryCatalent Biologics is a fast-growing business within Catalent Pharma Solutions focused on providing innovative technologies and solutions to help more and better biologic treatments get to patients. The business includes our proprietary GPEx cell line engineering platform, our new state-of-the-art biomanufacturing...
