Senior Manager, Customer Storytelling

2 weeks ago

Boston, United States Cato Networks Full time
Job DescriptionJob Description

Welcome to the future of cloud networking and security

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $25 billion by 2027.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it

About the Role: Are you a visionary storyteller and communicator who is a team player with a deep understanding and passion for customer-driven narratives? Do you have a proven track record in partnering with customers to produce and share a company's story? Are you a self-starter able to work remotely with a global team? Do you have a strong command for telling corporate stories across different types of visual and written media?

As our Senior Manager, Customer Storytelling you will play a pivotal role in shaping and leading Cato's customer storytelling program by showcasing the company's value proposition through the voices and stories of our customers. You will support customer storytelling needs across communications, marketing, and sales, while scaling a program that keeps pace with one of the fastest growing companies in networking and security.

Reporting to our VP of Communications, you will lead the development and execution of Customer Storytelling strategies that advance Cato's category leadership and reputation as the creator and leader of SASE. This position will drive business results through the creation of compelling customer case studies that build brand awareness and deepen engagement with existing and prospective customers.

This role is highly visible and cross-functional, requiring regular communication with Cato's communications, corporate marketing, product marketing, sales leadership. This individual will manage timely deliverables with strong communication and cross-functional partnering skills. They must be team-oriented, have a can-do attitude, and be comfortable working in a fast-paced environment.

Successful candidates will have experience in building customer case study programs and have a passion for identifying and cultivating customer stories told through PR, written and video case studies, blog posts, speaking opportunities, and more. You will enjoy this role if you like working with fast-paced teams, leading cross-functionally, and having autonomy to drive your initiatives.

Responsibilities:

  • Lead Cato's customer storytelling program worldwide.
  • Strengthen Cato's leadership and reputation as the creator and leader of SASE through the amplification of our customers' voices.
  • Work closely with customer-facing teams to recruit customer stories that align to our key marketing, brand, and sales initiatives.
  • Liaise with customers and Cato's customer success and content teams to develop content.
  • Create, produce, and publish customer stories to facilitate broader and deeper understanding about Cato's vision, strategy, brand, value proposition, and key differentiation. 
  • Cultivate relationships across Cato's customer and partner ecosystem to achieve your objectives.
  • Partner with the Cato communications and marketing teams to drive a global calendar of customer storytelling.
  • Collaborate with our growth and brand marketing teams to drive a creative and coordinated approach to Cato's storytelling across earned, owned, and social media.

Qualifications:

  • 10+ years in customer advocacy and communications with a track record of impact in B2B tech marketing at strategic and operational levels.
  • A passion for storytelling supported by exceptional written, verbal, and visual communications skills, with an outstanding ability to translate technology features into business outcomes.
  • Knowledge of and comfort with video editing and production.
  • Superior project management, organizational skills, and attention to detail.
  • Deep technology product experience required. Cyber security experience strongly preferred.
  • Comprehensive understanding of the technology marketing and communications landscape.
  • Ability to collaborate with senior management and internal and external partners across multiple teams and disciplines.
  • Able to translate ideas and strategies into communications programs with sustainable activity and initiatives while making complex technology messages simple, memorable, and repeatable.
  • Be curious, creative, and possess a growth mindset.
  • Global acumen and excels at working across geographies, borders, time zones, and cultures.
  • Effective team player with the ability to drive initiatives independently.
  • Real passion for listening and amplifying customer experiences.
  • Proven track record of successfully handling stakeholder relationships at all levels.
  • Strong listening and persuasion skills.
  • Strong work ethic.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

#LI-AL1

  • Senior Customer Advocacy Marketing Manager

    2 weeks ago

    Boston, United States Recorded Future Full time

    With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!As a Senior Customer Advocacy Marketing Manager at Recorded Future, you will lead the way in highlighting our clients' success stories. By showcasing the value of our products...

  • Customer Advocacy Manager

    7 months ago

    Boston, United States Recorded Future Full time

    With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!As a Client Advocacy Marketing Manager at Recorded Future, you will lead the way in highlighting our clients' success stories. By showcasing the value of our products through...

  • Senior Manager, Site Experience

    3 weeks ago

    Boston, United States NOBULL International Limited Full time

    NOBULL is a wellness community that invites and challenges individuals who aspire to be a better version of themselves physically, mentally, and emotionally. Through footwear, apparel, nutrition and a winning mentality, we provide the plays and playbook for your personal pursuit of self-improvement. Our company is comprised of a small team of bright,...

  • Senior Manager, Site Experience

    4 weeks ago

    Boston, United States NOBULL International Limited Full time

    NOBULL is a wellness community that invites and challenges individuals who aspire to be a better version of themselves physically, mentally, and emotionally. Through footwear, apparel, nutrition and a winning mentality, we provide the plays and playbook for your personal pursuit of self-improvement. Our company is comprised of a small team of bright,...

  • Senior Creative Storyteller

    21 hours ago

    Boston, Massachusetts, United States CD PROJEKT RED Full time

    An Opportunity to Shape the Future of GamingCd Projekt Red is a global leader in game development, dedicated to pushing the boundaries of what's possible in gaming. As a Senior Writer, you'll have the chance to work on a high-profile project, contributing to the creation of engaging stories and memorable characters.In this role, you'll be responsible for...

  • Senior Customer Success Manager

    4 days ago

    Boston, United States Attensi AS Full time

    We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages. We work with some of the largest professional services, consulting,...

  • Senior Consumer Product Marketing Manager

    1 month ago

    Boston, United States CarGurus Full time

    Who we areAt CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing...

  • Senior Consumer Product Marketing Manager

    2 months ago

    Boston, United States CarGurus Full time

    Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing...

  • Senior Agile Project Manager

    7 months ago

    Boston, United States Khoury College Full time

    About the OpportunitySummaryThe Senior Agile Project Manager will be responsible for supporting complex projects/products and programs using pre-existing knowledge, skills, templates, and expertise in various organizational and implementation methodologies within Northeastern ITS. They will support all phases of the project/product lifecycle using...

  • Senior Customer Success Manager

    4 days ago

    Boston, United States Attensi Full time

    We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages. We work with some of the largest professional services, consulting,...

  • Senior Customer Success Manager

    4 weeks ago

    Boston, United States One Door Full time

    We're looking for an experienced Senior Customer Success Manager to partner with our strategic enterprise customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each enterprise customer, you'll build deep relationships with...

  • Senior Customer Success Manager

    2 months ago

    Boston, United States YozmaTech Full time

    About the job Senior Customer Success Manager Main Responsibilities: Ownthe voice of the customer by developing and maintainingcustomer relationships, preparing and leading onboarding new usersand identifying opportunities for product and service improvements. Educatecustomers on the most relevant and up to date features, specific totheir business and use...

  • Operations Manager

    3 weeks ago

    Boston, Massachusetts, United States Bickford Senior Living Full time

    Executive Director Job DescriptionOverview:Bickford Senior Living seeks an experienced Executive Director to lead our operations at our assisted living facility. As a key member of our management team, you will be responsible for ensuring the highest level of care and service to our residents.Key Responsibilities:Manage all aspects of branch operations,...

  • Senior Customer Success Manager

    1 month ago

    Boston, United States One Door Full time

    We're looking for an experienced Senior Customer Success Manager to partner with our strategic enterprise customers to drive long-term growth and success with One Door.As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each enterprise customer, you'll build deep relationships with customers...

  • Strategic Customer Marketing Director

    3 weeks ago

    Boston, Massachusetts, United States Talon GmbH Full time

    We are seeking a highly skilled Strategic Customer Marketing Director to lead our customer marketing efforts at Talon GmbH.This is a unique opportunity to spearhead a new sub-function focused on retaining and growing our customer base. As a key member of our team, you will be responsible for developing and executing strategies to increase customer retention...

  • Senior Product Marketing Manager, Exposure Management

    3 weeks ago

    Boston, United States Divvy Cloud Corp. Full time

    Senior Product Marketing Manager, Exposure ManagementAs a Senior Product Marketing Manager for Exposure Management, you will own delivering new products and capabilities to market, creating and driving compelling commercial offers, building unique and differentiated positioning and go-to-market strategies that excite, educate, and engage our customers and...

  • Customer Success Manager

    2 months ago

    Boston, United States Conduit Tech, Inc. Full time

    Job Description Residential HVAC drives 10% of all energy use, and Conduit Tech aims to make that energy significantly more efficient. We build innovative software for HVAC contractors to enable comfortable, efficient, and sustainable homes for every homeowner. We’re working with 400+ SMB and Enterprise HVAC companies, generating exciting product growth...

  • Senior Customer Success Manager

    4 months ago

    Boston, United States MeetFrank Full time

    We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages. We work with some of the largest professional services, insurance,...

  • Senior Customer Success Manager

    3 months ago

    Boston, United States Attensi AS Full time

    We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages. We work with some of the largest professional services, insurance,...

  • Senior Manager, Customer Advocacy

    3 weeks ago

    Boston, United States Coatue Management L.L.C. Full time

    As the Senior Manager, Customer Advocacy & Community, you will lead a team of three in continuing to develop and expand our customer advocacy and community initiatives. You'll have the opportunity to craft and implement strategic programs aimed at nurturing relationships with key customers, amplifying Snyk's thought leadership, and validating our platform....