Outside Sales Representative

4 days ago

Trenton, United States Electric Forklift Repair Corp Full time
Job DescriptionJob Description

We are seeking an Outside Sales Representative to join our team

Key Responsibilities:

  • Customer Support:

    • Respond to customer inquiries via phone, email, and online chat, providing timely and accurate information related to our material handling products and services.

    • Assist customers in selecting the right service based on their needs and operational requirements.

    • Address customer concerns and work to resolve any issues, ensuring a positive customer experience.

  • Order Management:

    • Process and track customer orders for material handling equipment and accessories, ensuring accuracy and timely delivery.

    • Update and maintain order records, invoices, and delivery statuses in the company’s CRM system Quickbooks, Microsoft Office

  • Product Knowledge:

    • Develop and maintain a deep understanding of the company’s material-handling products and services

    • Provide product recommendations and technical support to customers.

  • Documentation and Reporting:

    • Maintain accurate customer records, including communications, orders, and service requests.

    • Prepare reports on customer service metrics, such as response time, order fulfillment, and customer satisfaction levels.

  • Cross-functional Collaboration:

    • Work closely with the sales, warehouse, and operations teams to ensure seamless

    • Participate in regular meetings to communicate customer feedback, market trends, and opportunities for process improvements.

Qualifications:

  • Education:

    • High school diploma or equivalent (required).

    • Associate’s degree in business, logistics, or a related field (preferred).

  • Experience:

    • 1-3 years of experience in customer service, preferably in the material handling, logistics, or industrial equipment sectors.

    • Experience with order processing, CRM systems, and inventory management software is a plus.

  • Skills and Abilities:

    • Strong verbal and written communication skills with an ability to interact professionally with customers and internal teams.

    • Knowledge of material handling products and industry terminology is an advantage.

    • Ability to manage multiple tasks simultaneously and work in a fast-paced environment.

    • Strong problem-solving and critical-thinking skills.

    • Must be able to read a tape measure

    • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Quickbooks

    • Familiarity with CRM software is a plus.

  • Personal Attributes:

    • Customer-focused and service-oriented with a proactive approach to resolving issues.

    • Detail-oriented and highly organized.

    • Able to work independently and as part of a team.

    • Bilingual in English & Spanish a must

Physical Requirements:

  • Ability to sit or stand for extended periods.

  • Occasional lifting or carrying of items (up to 25 lbs) may be required.

Driving Record:

  • Must have a valid Driver's License

  • Must have a Clean Driving Record

Working Conditions:

  • Must be comfortable traveling and working outside

  • Office environment with some interaction in warehouse or industrial settings as needed.

  • Occasional overtime may be required during peak periods.

 

 

 

Company DescriptionFamily owned and operated for over 35 years, EFR's roots are strong and experience extensive.
For over 35 years, EFR, The Forklift People, has been a trusted family-owned authority in forklift sales, rental, and service. Serving New Jersey and Eastern PA, our experienced team prioritizes personalized customer care, delivering tailored solutions to enhance your operational efficiency and profitability.

Reach out to us for all your forklift needs.Company DescriptionFamily owned and operated for over 35 years, EFR's roots are strong and experience extensive.\r
For over 35 years, EFR, The Forklift People, has been a trusted family-owned authority in forklift sales, rental, and service. Serving New Jersey and Eastern PA, our experienced team prioritizes personalized customer care, delivering tailored solutions to enhance your operational efficiency and profitability.\r
\r
Reach out to us for all your forklift needs.

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