Senior Manager, Analytics

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We're looking for a new leader in our business intelligence (BI) organization to continue to shape our embedded analyst program at Spring Health. This is a player coach role. You will directly collaborate closely with the billing team to streamline billing and payment processes, improve reporting around billing, and drive revenue collection. Additionally, this leader will manage a team of five embedded analysts across various product teams and marketing, revenue operations, and finance. You will have the opportunity to shape the way our embedded analyst team integrates with our product teams, partnering closely with other data science teams and analytics engineering teams.

What you'll be doing

• [IC] Work with the billing team to understand their current data landscape, learn about the team's data needs and current pain points, and develop a design for a revised data infrastructure that addresses these issues
• [IC] Collaborate with the core BI and data engineering teams to implement the revised data infrastructure design in dbt
• [IC] Use the revised data infrastructure to build out the tools, analyses, and dashboards that will enable the RCM team to track key claims metrics, assess the payer trends and efficacy of our claims revenue cycle, and enable the team to quickly identify drivers of poor efficiency in the process
• [IC] Enhance data visibility and streamline billing processes to reduce days sales outstanding and improve revenue collection.
• [IC] Automate manual steps in billing processes to improve efficiency and accuracy.
• [MGMT] Manage and grow a team of five embedded analysts across multiple product and business areas, including marketing, revenue operations, and finance. This includes 1:1s, performance reviews, etc.
• [MGMT] Work with the director of business intelligence to continue to refine the embedded analyst program, with a focus on growing skills and expertise on the team specifically in the area of product analytics.

What success looks like in this role:

• Reduce the amount of time teams spend manually pulling data to inform decisions
• Develop tools and analyses that enable the billing team to hit their own KPIs - you're successful when you help your team be successful
• Continue to grow and mentor the team of analysts you manage, building technical and soft skills and enabling them to increase the impact they can deliver to their own teams

What we expect from you

• You are passionate about changing the face of mental health care and Spring Health's mission to remove all barriers to mental health resonates with you
• You have 10+ years of working experience working with data, data visualization, and dashboarding tools
• You have 2+ years of experience managing and mentoring a team of data analysts
• You have experience working with product teams to help them understand how their product is being used, ultimately informing what new features we need to build to hit our KPIs
• You are an expert in SQL, and are excited to continue to scale our dbt models and mentor your team of analysts on the same
• You have experience working with Looker or other similar data visualization tools (tableau, etc), both creating the data model and building dashboards
• You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate
• You focus on impact, finding the things you that deliver the most value for your stakeholders
• You have exceptional communication skills, and are comfortable working independently with executive level team members
• You are humble, highly motivated, and thrive in fast-paced environments
• You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches
• You see prioritization as a tool to maximize your impact, and can help your reports identify the right set of things to do (and more importantly, not do)

The target base salary range for this position is $147,800 - $171,650, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.