Avaya/Telecom Coordinator

3 weeks ago

Orlando, United States E2 MEDIA LLC Full time
Job DescriptionJob Description

Avaya/Telecom Coordinator -

Orlando Hybrid

PAY: $35/hr/ W-2 with Medical Benefits

Length: 12+ months contract to hire

MUST HAVE:

  • Experience with Avaya Communication Manager

Additional requirements:

  • Receives and processes all voice and data requests. Plans, coordinates and implements communication projects which may include software, hardware and voice data infrastructure cabling.
  • Recommends, designs and implements technical solutions including call management systems, voice response applications and computer telephony integration (CTI) technology.
  • Performs communication systems administration including call center applications, system announcements, automated attendants, capacity planning, internet protocol (IP) telephony and application of system patches.
  • Obtains cost estimates for installations, changes and communication repairs.
  • Tracks information related to service order requests, programming changes, inventory utilization, key sheets, floor plans and IP addresses.
  • Performs other related duties as assigned.

Minimum Qualifications:

  • Experience and/or Degree: Bachelor's Degree from an accredited institution in Computer Science, Telecommunications, Electrical Engineering or other closely related field and three years' experience supporting converged private branch exchange (PBX) and Voice Mail networks with multiple locations or an equivalent combination of related education, training and experience.
  • Ability to program and support PBX, automatic call distribution (ACD), voice over Internet protocol (VoIP) and voice messaging systems.

Preferences:

  • Avaya Communication Manager experience
  • Avaya Call Center Technology including Avaya One-X software
  • Experience with Avaya voicemail (Aura Messaging)
  • Experience with Avaya IP Telephony
  • Develops and assist with customer needs for communications services
  • Experience with Avaya Call Recording applications
  • Experience working with Telecommunication to establish new circuits and verify billing
  • Knowledge of wiring and cabling terminology

 

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