Sr Communications Analyst

2 months ago

Orlando, United States Nemours Children's Health Full time
Job Description

Nemours is seeking a Sr Communications Analyst (Telecom Support) to join our Nemours Children's Health team in Orlando, Florida.

The Senior Communications Analyst is a technical leadership position responsible to perform various work functions in support of the Telecom team. This position will require 3+ years of senior level knowledge of Cisco CUCM, Unity Connection and contact center technologies. Administration experience with contact center technologies from any of the top vendors such as Talkdesk, Genesys, Five9 or UCCE is acceptable. This will include the analysis and resolution of system hardware, software and networking issues. A working knowledge of telecommunication networks and their supporting systems is also required.

In addition, this position will define project requirements, estimate project tasks, and provide industry knowledge in performing basic and advanced tasks associated with administration responsibilities. The Senior Communications Analyst will provide high-level input to any system architecture changes and facilitate conference calls to identify and resolve issues. This role will be required to partner with customers and various internal/external organizations to ensure deliverables are met.

Essential Responsibilities:
  • Coordinate vendors, maintenance and upgrades to minimize downtime and/or impact on end users.
  • Proactively monitor and analyze system resources to ensure optimal performance and develop plans to accommodate capacity for future growth.
  • Provide leadership and guidance in the allocation of department resources (staff, materials, budget, etc.).
  • Perform routine systems tasks and resolve assigned Help Desk tickets in a manner consistent with service level guidelines and Nemours customer service expectations.
  • Interact with customers and establish customer relationships to gather and analyze customer needs, assess available resources and determine optimal solutions.
  • Develop project plans incorporating resource estimates (time, cost, etc.) for project tasks and manage projects, as assigned.
  • Collaborate with members of other enterprise functional teams to proactively assess team impact and ensure goals/objectives are supported.
  • Advise management on technological aspects of the position, evaluate vendor products and make recommendations on product/service selection and current system upgrades.
  • Train, educate and mentor staff, as necessary.
  • Provide software oriented administrative support on Cisco communication platforms, execute procedures for end-user oriented break/fix repair, and move, add, change (MAC) requests.
Job Requirements
  • Associate's Degree required. Equivalent work experience may be considered in lieu of degree.
  • Minimum of five (5)+ years experience required.
  • Minimum of 3+ years of senior level knowledge of Cisco CUCM, Unity Connection and contact center technologies.
  • Ability to work with interruptions, flexible with schedule and responsibilities.


About Us

As one of the nation's premier pediatric health care systems, we've made a promise to do whatever it takes to prevent and treat even the most disabling childhood conditions. It's a promise that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention.

Equity, diversity, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment. All Nemours Associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

Nemours aspires to have its workforce and providers reflect the rich diversity of the communities we serve. Candidates of diverse backgrounds, race and ethnicity, religion, age, gender, sexual orientation, and those committed to working with diverse populations and conversant in multicultural values are strongly encouraged to apply. Please click here to review Nemours Anti-Racism Statement (nemours.org).

To learn more about Nemours and our commitment to treat every child as if they were our own, visit us at www.nemours.org.

  • Sr. Telecom Support Analyst

    3 months ago

    Orlando, United States Kavaliro Full time

    Kavaliro's client is seeking a highly skilled Sr. Telecom Support Analyst to join their team in Orlando, FL. The ideal candidate will have extensive experience in supporting and managing telecommunications systems, specifically focusing on Cisco Unified Communications Manager (CUCM), Unity Connection, and contact center technologies. This fully on-site role...

  • Data Analyst Lead

    3 days ago

    Orlando, Florida, United States Frontline Insurance Full time

    At Frontline Insurance, we are seeking a highly skilled Data Analyst Lead to join our team. As a key member of our analytics team, you will be responsible for leading data analysis efforts to inform business decisions and drive growth. This includes developing and maintaining complex data models, creating visualizations to communicate insights, and...

  • Financial Analyst Professional

    3 weeks ago

    Orlando, Florida, United States Creative Financial Staffing Full time

    Senior Financial Analyst Role OverviewCreative Financial Staffing is representing a leading hospitality company seeking an experienced Sr Financial Analyst. This is a fantastic opportunity to utilize your analytical skills and drive business growth in a dynamic environment.Job Summary:We are looking for a highly skilled Sr Financial Analyst to provide...

  • Junior IT Business Analyst

    2 weeks ago

    Orlando, United States Apex Systems Full time

    Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.Position: Junior IT Business AnalystLocation: 2x per week onsite in Orlando, FLDuration: Contract to HireRate Range: $45 per...

  • Sr. Payroll Analyst

    2 weeks ago

    Orlando, United States Tranzeal Incorporated Full time

    Tittle - Sr. Payroll Analyst (Costa Rica)Location- Santa Clara, CA/ Fully RemoteContract – 12+ months What you get to do in this role:Perform payroll duties including but not limited to; Time & Attendance, Payroll processor for Costa Rica payroll and assist with additional Americas payrolls (US, Canada, Mexico, and Brazil), Fidelity management of Deferred...

  • Sr. Cyber Security Manager

    4 hours ago

    Orlando, United States Apex Systems Full time

    Apex Systems is looking to fill a Sr. Cyber Security Manager position with a large client of ours out of Orlando, FL. The client is looking for a hands-on technical manager with a broad range of cyber security experience including and understanding of PCI compliance. Please apply directly if you are interested. Please note, only qualified candidates will be...

  • Sr. Cyber Security Manager

    1 day ago

    Orlando, United States Apex Systems Full time

    Apex Systems is looking to fill a Sr. Cyber Security Manager position with a large client of ours out of Orlando, FL. The client is looking for a hands-on technical manager with a broad range of cyber security experience including and understanding of PCI compliance. Please apply directly if you are interested. Please note, only qualified candidates will be...

  • Configuration Status Accounting Analyst Sr

    4 weeks ago

    Orlando, United States Lockheed Martin Full time

    **Description:** Lockheed Martin's Missile and Fire Control \(MFC\) business, a leading provider and pioneer for exceptional weapons systems, sensors, and services is experiencing growth and is seeking a Sr\. Software Configuration Analyst to join their team in sunny Orlando, FL\. **What You Will Be Doing** As the Configuration Status Accounting Analyst ...

  • Configuration Status Accounting Analyst Sr

    4 weeks ago

    Orlando, United States Lockheed Martin Corporation Full time

    Description:Lockheed Martin's Missile and Fire Control (MFC) business, a leading provider and pioneer for exceptional weapons systems, sensors, and services is experiencing growth and is seeking a Sr. Software Configuration Analyst to join their team in sunny Orlando, FL. What You Will Be Doing As the Configuration Status Accounting Analyst you will impact...

  • Senior Financial Planning Analyst

    2 weeks ago

    Orlando, Florida, United States Hilton Grand Vacations Full time

    Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.Job OverviewWe are seeking a skilled Sr. Financial Planning Analyst to join our Financial Planning & Analysis team at HGV. The successful...

  • Business Analyst

    2 months ago

    Orlando, United States Visium Resources Full time

    Details: Introduction Visium Resources has been asked to identify qualified candidates for several Business Analyst positions in Orlando, FL. These positions are contract hire opportunities which are expected to be a hybrid arrangement, for a duration of six months with potential to be extended or possibly converted to direct hire status. Job Description:...

  • Sr. GIS Analyst

    4 weeks ago

    Orlando, United States Larson Design Group Full time

    About Us Larson Design Group (LDG) is an award-winning, employee-owned Architecture, Engineering, and Consulting Firm. Guided by our core values, we're expanding our team, opening new offices, and adding new offerings to provide responsive, innovative solutions to clients nationwide. Being 100% employee-owned directly impacts our culture: it drives our...

  • Business Analyst

    4 weeks ago

    Orlando, United States INSPYR Solutions Full time

    Title: Sr Business Analyst Location: Orlando, FL- Hybrid (2 days/week Onsite) Duration: 12 Month Initial Contract Compensation: $76-81/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Responsibilities: The Senior Business Analyst is responsible for engaging with the business on behalf of the IT project team, and providing...

  • Sr. Business Analyst

    5 months ago

    Orlando, United States Omni Inclusive Full time

    Mandatory Skills: Four-year degree in field such as Information Technology, Business, or similar field or related work experience. • Experience (5+ years) as a Business Analyst across a number of projects. • Experience in business analysis techniques, such as information gathering methods, requirements documentation, process modeling and process mapping....

  • Configuration Analyst Sr/ JAV

    3 weeks ago

    Orlando, United States Lockheed Martin Corporation Full time

    Description: Lockheed Martin's Missiles and Fire Control (MFC) business, the leading provider and pioneer for exceptional weapon systems, sensors, and services is seeking a Sr Configurations Analyst to join their team in sunny Orlando, FL. What You Will Be Doing Candidate must have an understanding of configuration baseline development and...

  • Sr. GIS Analyst

    4 weeks ago

    Orlando, United States Larson Design Group Full time

    About Us Larson Design Group (LDG) is an award-winning, employee-owned Architecture, Engineering, and Consulting Firm. Guided by our core values, we’re expanding our team, opening new offices, and adding new offerings to provide responsive, innovative solutions to clients nationwide.    Being 100% employee-owned directly impacts our culture: it drives...

  • Sr. Compensation Analyst

    3 weeks ago

    Orlando, United States AssuredPartners Full time

    Overview We are seeking a Senior Compensation Analyst with a blend of technical expertise and strategic insight. If you excel in dynamic environments and have a passion for compensation, this opportunity is for you! In this critical role, you will develop and optimize compensation strategies and frameworks. You will work closely with the Senior Compensation...

  • Senior Tax Analyst

    2 months ago

    Orlando, United States Hilton Grand Vacations Full time

    Job Description HGV Now Offers Day One Team Member Benefits! What Will I be Doing? The Senior Tax Analyst is primary responsible for preparing and assisting with various federal and state tax reporting and compliance calculations, work papers, forms and returns. The Senior Tax Analyst must demonstrate 1) proficiency with principles of federal and state...

  • Sr. Software Engineer

    5 months ago

    Orlando, United States InnovaCare Health Full time

    InnovaCare Management Services Company, LLC InnovaCare Health is a pioneering, physician-led healthcare organization dedicated to transforming value-based care delivery. Our comprehensive suite of services encompasses Chronic Disease Treatment/Management, Women's Health, Wellness, X-Ray/Ultrasound, Dental, Chiropractic, Urgent Care, Managed Care, and Workers...

  • Sr. Software Engineer

    4 weeks ago

    Orlando, United States InnovaCare Health Full time

    InnovaCare Management Services Company, LLC InnovaCare Health is a pioneering, physician-led healthcare organization dedicated to transforming value-based care delivery. Our comprehensive suite of services encompasses Chronic Disease Treatment/Management, Women's Health, Wellness, X-Ray/Ultrasound, Dental, Chiropractic, Urgent Care, Managed Care, and Workers...