Business to Business Collections Specialist

4 weeks ago


Livonia, United States Kelly Services Full time
Job DescriptionJob Description

Business to Business Collections Representative
Livonia, MI
$23-25/hour
3-month Temporary, possible Temp-To-Hire
2 weeks in person training, then remote (must be able to come in to the office occasionally as needed)
Hours: 7:30-4 or 8-5


Job Summary:
We are seeking a detail-oriented and customer-focused individual to join our team as a Commercial Collections Representative. As a Commercial Collections Representative, you will be responsible for managing customer accounts, ensuring timely payment collections, and maintaining positive customer relationships. Your exceptional communication skills, problem-solving abilities, and organizational skills will be essential in this role. You will collaborate with various departments to address customer issues and provide updates to the management team. If you thrive in a fast-paced environment and possess a strong background in collections, we invite you to apply.

Day in the Life
After grabbing your favorite morning beverage and booting up your computer, you can expect to:

  • Review your customer list of contacts for the day
  • Reach out to customers to review and collect payments
  • Schedule payments with customers
  • Record notes in our internal system
  • Collaborate with other departments to address any customer issues (i.e. Customer Service, Sales, etc.)
  • Provide customer status updates to management team
  • Interact with collection agencies as needed
  • Coordinate with collection agencies when necessary to facilitate debt recovery
  • Maintain a professional and courteous demeanor when interacting with customers and colleagues


What you need to apply

  • Associate’s degree with an emphasis in Accounting or Finance preferred
  • Three to four years of commercial collection experience
  • Proficiency with MS Office Suite (Word, Excel, Outlook)
  • Experience with Microsoft E365 preferred, or ERP system such as SAP, Oracle, JD Edwards
  • Excellent communication skills and the ability to build rapport with customers
  • Strong organizational skills with great attention to detail
  • Ability to remain professional and polite under pressure
  • Collaborative mindset and willingness to work with cross-functional teams
Company DescriptionSimply put. We’re the experts. Seriously. Our recruiters are deeply rooted in the markets they serve, which means we understand what it takes to succeed, have industry connections, and the inside scoop no one else has. Plus, at Kelly, we are real people seeing beyond just a resume. This means you’re getting a level of personal attention you don’t get from an algorithm and access to opportunities that would never occur to an outsider.

So what are you waiting for? Find your next role with a fast, personalized job search that never costs you anything.Company DescriptionSimply put. We’re the experts. Seriously. Our recruiters are deeply rooted in the markets they serve, which means we understand what it takes to succeed, have industry connections, and the inside scoop no one else has. Plus, at Kelly, we are real people seeing beyond just a resume. This means you’re getting a level of personal attention you don’t get from an algorithm and access to opportunities that would never occur to an outsider.\r
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So what are you waiting for? Find your next role with a fast, personalized job search that never costs you anything.

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