Tier II/Senior Systems Engineer

3 months ago

Toledo, United States Arakÿta Full time
Job DescriptionJob Description

JOB SUMMARY

This position is responsible for assisting in managing computer and network support services throughout the agency. Responsible for handling and resolving user complaints.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:

·         Acts strategically as a resourceful and engaged, hands-on, technical engineer towards client service issues.

·         Must be able to resolve challenging technical issues in line with client expectations.

·         A self-managing, detail-oriented individual with a strong emphasis on managed services and excellent customer support.

·         Able to prioritize and work on multiple issues concurrently and deliver measurable results in a fast-changing / evolving environment.

·         Ability to understand and implement basic cyber security mitigation strategies in accordance with the tools provided to clients.

·         Ability to identify and resolve or escalate critical issues using the tools provided by the organization

·         Will perform problem analysis and systems configuration, as well as endpoint management scripting, performance analysis, and support

·         Must be able to provide regular communication between the client and the rest of the technical team and set proper client expectations.

·         Support the current customer base as well as provide ideas/concepts to improve current offerings

·         Project and client management 

·         Network implementations, migrations, and upgrades (Servers, workstations, networking, security)

·         Maintain, modify, and update client application programs, maintain, and improve current cloud-based offerings 

·         Completes all documentation as needed 

·         Follows accepted and defined processes, methodologies, and procedures 

·         Provide support for requests for service through email, phone, or in-person interaction

·         Document all requests for services using the existing HD ticketing system

·         Trains/guides less experienced team members.

·         Must follow safety and health rules and regulations, including OSHA standards.

·         Performs other related duties as assigned.

 

JOB REQUIREMENTS AND Expectations

Minimum Qualifications

Education: High School Diploma required. Associate degree in computer science from an accredited college/university or related field preferred or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Experience: Demonstrated knowledge of and experience with computer and/or network systems, applications, procedures/techniques, and customer services practices.

Skills: Strong verbal/written communication skills.  Must be highly skilled in communicating to a wide constituency including end users, administrators, fiscal staff, and vendors.  Ability to read and write and effectively analyze data to translate complex and detailed system support.  Must be able to instruct staff in the use and care of the equipment and software.  Must be skilled in mathematics related to technical support.

Certifications: required to have or obtain within 6-months of employment following certifications: MS900, Security Plus, MD102, SC300 AZ800 for tier 2 level. It is also expected to maintain new and updated certification.

Knowledge, Abilities, and Other Expectations

Knowledge: Must have a significant level of technical computer and telephone support. Ability to safely operate all computer systems, and network systems. Knowledge of program services, program standards and monitoring process; effective technical support, data communications; computer networking design, installation, training systems and monitoring. Knowledgeable of good office practices/procedures.

Abilities: Skill in solving complex and detailed technical issues and problems. Multi-task and detail oriented in resolving complex technical problems. Ability to serve as liaison between supervisor and staff, as assigned.  Do data entry, generate reports, copy, manage and track documents and information. Effectively manage time to meet operational needs and desired outcomes and plan and organize the steps to implement new projects. Listen to, understand, and communicate information and ideas. Work independently with minimal supervision. Maintain strict confidentiality. Work effectively as part of a team environment and work effectively with people and communities from diverse cultural, social, and ethnic backgrounds.  Must have ability to respond swiftly to crisis situations and provide intervention. Provide excellent customer service with the ability to resolve complaints.

 Other Expectations: Completes all required training and maintains strict confidentiality. Regular attendance is mandatory. Maintain related records in accordance with appropriate records retention guidelines and policies. Adhere to health and safety policies and procedures.  Must have reliable transportation to fulfill responsibilities requiring travel in the community.  Must be available by personal cell phone during working hours and must participate in weekday/weekend on call rotation.

Driver license and personal auto insurance must be maintained.

New hire and bi-annual BCI checks required.

Company DescriptionArakyta is driven by passion

Arakyta is known for our obsession with operating detail and problem discovery. We work to deliver fresh insights, transformative thinking, and workforce engagement to ensure your organization’s evolution. Our Interruptive Process TherapyTM provides a fresh focus on things that matter. Arakyta people are multi-disciplined, deploying solutions that integrate current technology clarity and innovation with improved workflow and real-time decision-making intelligence.Company DescriptionArakyta is driven by passion\r
\r
Arakyta is known for our obsession with operating detail and problem discovery. We work to deliver fresh insights, transformative thinking, and workforce engagement to ensure your organization’s evolution. Our Interruptive Process TherapyTM provides a fresh focus on things that matter. Arakyta people are multi-disciplined, deploying solutions that integrate current technology clarity and innovation with improved workflow and real-time decision-making intelligence.

  • Senior Mechanic Engineer

    1 week ago

    Toledo, Ohio, United States Autotec Solutions Full time

    About the PositionWe are seeking a highly skilled Senior Mechanic Engineer to join our team at Autotec Solutions. As a senior member of our engineering team, you will play a critical role in designing and developing innovative mechanical solutions for our customers.Responsibilities include creating, coordinating, and monitoring all aspects of production,...

  • Senior Electrical Engineer

    7 days ago

    Toledo, United States ZipRecruiter Full time

    Job DescriptionJob Description Our client is seeking a skilled Senior Electrical Engineer to join their Reliability E&I team. This role offers an exciting opportunity for an experienced engineer to contribute to the successful execution of electrical engineering services and projects, working under the guidance of senior engineers. The Senior Electrical...

  • Senior Quality Engineering Professional

    17 hours ago

    Toledo, Ohio, United States G-TECH Services Full time

    Job Title: Senior Quality Engineering ProfessionalThe estimated salary for this position is $100,000 - $130,000 per year.About G-TECH Services, Inc.G-TECH Services, Inc. is a leading certified recruitment and placement firm that provides high-quality, flexible staffing solutions to a nationwide client base. We pride ourselves in keeping employee attrition...

  • Senior Mechanical Engineer Leader

    1 week ago

    Toledo, Ohio, United States SSOE, Inc. Full time

    Job Title: Senior Mechanical Engineer LeaderWe are seeking a highly skilled Senior Mechanical Engineer to join our team at SSOE, Inc. This is a challenging and rewarding role that requires strong technical expertise and leadership skills.The successful candidate will have a Bachelor's degree in Engineering and a valid PE license. They will also have a...

  • Senior Database Engineer

    3 weeks ago

    Toledo, Ohio, United States KCG Full time

    Job Title: Senior Database Engineer - HighPerformance SQL SolutionsCompany Overview:KCG is a highly respected recruiting firm specializing in direct hire and contract roles within multiple industries and specialities. Job Description:We are seeking an experienced Senior Database Engineer to join our team. The ideal candidate will have extensive experience...

  • Computer Systems Engineer

    1 day ago

    Toledo, Ohio, United States Empowered For Excellence Full time

    Computer Systems Engineer needed at Empowered For Excellence! We're looking for someone with exceptional technical skills to take care of our IT systems. As a Computer Systems Engineer, you will be responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues. If you have...

  • Senior Mechanical Engineer

    3 weeks ago

    Toledo, United States Fives Full time

    Fives DTS is looking for an experienced Senior Mechanical Engineer to join our team in Toledo, OH Responsibilities Applies intensive and diversified knowledge of engineering principles and practices in broad areas of assignments. Represents the company in meetings and conferences to resolve important questions and to plan and coordinate a project. Plans,...

  • Mobile Diesel Mechanic II

    7 months ago

    Toledo, United States Cox Automotive Mobility Fleet Services Full time

    Fleet Services by Cox Automotive – A Cox Automotive Company keeps your fleet moving! Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country.    Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile...

  • Mobile Diesel Mechanic II

    3 weeks ago

    Toledo, United States Cox Automotive Mobility Fleet Services Full time

    Fleet Services by Cox Automotive – A Cox Automotive Company keeps your fleet moving! Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country.    Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile...

  • Cloud Systems Engineer

    3 weeks ago

    Toledo, Ohio, United States ComResource Full time

    Job OverviewWe are seeking a highly skilled Cloud Systems Engineer to join our team at ComResource. This role will involve designing and implementing cloud infrastructure solutions using Amazon Web Services (AWS) and Terraform.

  • Senior Bridge Engineering Manager

    3 weeks ago

    Toledo, Ohio, United States Civil & Environmental Consultants, Inc. Full time

    Job OverviewCivil & Environmental Consultants, Inc. is seeking a Senior Bridge Engineering Manager to lead our bridge design projects in the Ohio market.

  • Senior Quality Control Specialist

    2 days ago

    Toledo, Toledo, United States Schneider Electric Full time

    About the RoleWe are seeking a Senior Quality Control Specialist to join our team at Schneider Electric. As a global company with over 135,000 employees in more than 100 countries, we are dedicated to creating connected technologies that revolutionize industries and enhance lives.The successful candidate will be responsible for assisting in various quality...

  • Senior Engineering Specialist MSAT

    2 days ago

    Toledo, Toledo, United States Resilience Corp. Full time

    Job SummaryThis Senior Engineering Specialist MSAT will lead improvement initiatives as the technical expert and act as the first line of support for all project-related work. The role has responsibility for execution of technical aspects of product and/or process technology transfer to the site through successful completion of PPQ.The estimated salary for...

  • RN Resource Float Pool

    3 months ago

    Toledo, United States ProMedica Health System Full time

    Sign-On Bonus Eligible - $15,00 for a Full-Time Night-Shift ICU/ED RN position* Sign-On Bonus Eligible - $20,000 for a Full-Time Night-Shift Acute Care RN position* *Candidates must be External and have at least 1 year of Registered Nurse experience to be eligible for the Sign-on Bonus. Sign-On Bonus requires a 2 yr commitment to the Organization. Tiered...

  • Electrical Systems Engineer for Powertrain Triage

    1 day ago

    Toledo, Ohio, United States InDepth Engineering Solutions, LLC Full time

    Job DescriptionWe are seeking a highly skilled Electrical Systems Engineer to join our team at InDepth Engineering Solutions, LLC. The successful candidate will work on powertrain electrical triage and validation tasks, utilizing their expertise in automotive systems and components.About the Role:Lead electrical root cause analysis during pilot phases and...

  • Engineering Project Manager

    2 weeks ago

    Toledo, United States Civil & Environmental Consultants, Inc. Full time

    Environmental Engineering Project ManagerJob LocationsUS-OH-ToledoCategoryEnvironmentalTypeFull-TimeOverviewCivil & Environmental Consultants, Inc. (CEC) is seeking an environmental health and safety (EHS) professional to become part of our expanding practice and client services in our Toledo, Ohio and/or Wixom, MI locations. You will work with our...

  • Client Services Support Specialist II

    6 days ago

    Toledo, United States Nemsys Full time

    Client Services Support Specialist II Toledo, OH Nemsys LLC is currently searching for a Client Services Support Specialist II to join their team in Toledo, Ohio! The IT Client Support Specialist II is a more experienced role responsible for providing second-level technical support and mentorship to junior support staff. The ideal candidate will have a...

  • Client Services Support Specialist II

    7 days ago

    Toledo, United States Nemsys Full time

    Client Services Support Specialist II Toledo, OH Nemsys LLC is currently searching for a Client Services Support Specialist II to join their team in Toledo, Ohio! The IT Client Support Specialist II is a more experienced role responsible for providing second-level technical support and mentorship to junior support staff. The ideal candidate will have a...

  • Senior Electronic Systems Specialist

    1 day ago

    Toledo, Ohio, United States TEKsystems Full time

    At TEKsystems, we are currently seeking a skilled Senior Electronic Systems Specialist to join our team. As an essential member of our team, you will be responsible for installing, programming, and maintaining/repairing security alarm and electronic video wiring and equipment in accordance with relevant codes.About the Role:You will apply high-quality...

  • Nemsys | Client Services Support Specialist II

    7 days ago

    toledo, United States Nemsys Full time

    Client Services Support Specialist II Toledo, OH Nemsys LLC is currently searching for a Client Services Support Specialist II to join their team in Toledo, Ohio! The IT Client Support Specialist II is a more experienced role responsible for providing second-level technical support and mentorship to junior support staff. The ideal candidate will have a...