Business Operations Analyst

1 month ago

Eagle Creek, United States Septic Medic Inc Full time
Job DescriptionJob Description


About Us:

At Speedy Septic, we pride ourselves on ‘Setting a Higher Standard’ by delivering high-quality septic solutions that meet the needs of homeowners and commercial clients throughout Oregon and SW Washington. As industry leaders, we are dedicated to providing exceptional service with a focus on customer satisfaction, reliability, and expertise. We are seeking a skilled Business Operations Analyst to support and expand our Operations & Maintenance (O&M) division while maintaining our commitment to quality service.

Position Overview:

The Business Operations Analyst will play a pivotal role in developing and refining the residential operations, with an emphasis on contract negotiations and reviews, and service optimization. This individual will work closely with the Operations, Finance, Administration and Technicians to ensure that all service agreements are fully optimized to meet customer needs and are aligned with the company's operational goals. The successful candidate will have a proven background in Accounting, Data Software and Contract Management, preferably with experience in septic, waste management, or a similar field.

Key Responsibilities:

Contract Management:

  • Oversee all O&M service contracts from initiation through renewal, ensuring accuracy, compliance, and profitability.

  • Regularly review and optimize contract terms to enhance customer value while maintaining company standards.

  • Develop and implement a renewal strategy to ensure high retention rates, and proactively address client concerns or needs.

Financial Oversight:

  • Monitor and manage contract financials, including budgets, revenue tracking, and profitability analysis.

  • Analyze data on service costs, contract pricing, and profitability, making recommendations to leadership for adjustments as needed.

  • Expertise in Excel, Google Sheets or other applications will be needed to put together raw data, analyze the data and build financial models or strategies using company data.

Performance Reporting:

  • Maintain accurate records and generate regular reports on contract performance metrics, customer satisfaction, and renewal rates.

  • Present findings and insights to senior management, contributing to the development of strategic initiatives.

Process Improvement:

  • Identify and implement process improvements to streamline contract management and enhance customer satisfaction.

  • Stay current with industry trends and regulatory changes, adjusting company procedures as needed to remain compliant and competitive.

Qualifications:

  • Education: Associates degree in Business Administration, Operations Management, or a related field, OR equivalent experience.

  • Experience: Minimum of 3 years of experience in a contract administration role within the home service industry, preferably in septic or waste management. **Prior experience with DEQ regulations is highly preferred.

Skills:

  • Strong understanding of O&M service requirements and regulations.

  • Proficiency in CRM software and contract management systems. Prior experience with Service Titan software is highly preferred

  • Excellent communication, negotiation, and organizational skills.

  • Detail-oriented with strong analytical and problem-solving abilities.

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