Customer Experience Business Analyst Co-Op

2 weeks ago

Mill Creek, United States Terex Full time

Job Description: Early Talent Program Overview: The Terex Early Talent Program immerses high potential students in challenging real-world projects which directly help drive business results at our global organization. Our rich beliefs in innovation and continuous improvement, paired with the diverse and creative mindsets of our students, leads to the development of our best-in-class products, positively impacting the lives of people all around the world. We are committed to the personal and professional development of our students and are proud to encourage their growth into our leaders of tomorrow. Highlights: Partner with team members from global locations - more than 7 manufacturing locations worldwide. Intern/Co-op opportunities can lead to full time careers Excellent opportunity to develop your skills and experience with an industry leading Customer Service organization Real World Responsibilities: During your time with us you will: Learn to research business processes related to the customer journey by observing with teams doing the work (immersion) Gather and analyze data on existing processes and make recommendations for improvement (documentation) Train team members on improved processes (improvement and training) specifically, will be working within the Customer Experience team. Assist in SQL data extraction and integration with reporting systems Assist in web development story creation and testing. Test and validate new functionality for customer sites As part of our team, we will: Provide you with real-work assignments that will provide you valuable experience as you begin your career Teach you the standard tools that Genie/ Terex has learned in Lean practices Gain project management experience Must haves: Pursuing a degree in Business Analyst, Information technology, Quality/Continuous Improvement, Web Design or related field Ability to work full-time for 6 months in Bothell, WA (hybrid) Knowledge of process improvement and lean manufacturing concepts Enthusiasm to interact with internal Team Members, customers and associated customer facing processes Ability to deal with ambiguity. SQL and data integration knowledge Strong experience with Office 365 tools e.g. Excel, PowerPoint, Teams, and Planner Strong deductive reasoning skills and ability to ask clarifying questions Ability to communicate clearly and concisely with a positive tone Good organizational and time management skills Nice to haves: Salesforce and Oracle ERP experience Assimilate quickly into a team environment Natural curiosity to learn Self-motivated Positive and energetic Ability to adapt and learn data systems (Salesforce, Dashboard) Excellent verbal communication skills, relationship building skills and demonstrated ability to work across functional areas and levels of management The compensation for this position is $26/hr for undergraduate interns and $28/hr for graduate or returning interns. This position is eligible for holiday pay. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. Terex Overview: At Terex,we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, sa

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