Manager - Member Service

2 days ago

Englewood, United States National Exchange Carrier Association Full time
Job DescriptionJob Description

The National Exchange Carrier Association Inc. is a membership association of U.S. local telecommunications companies. We are dedicated to helping our members provide broadband-based solutions to keep their customers connected on advanced communications networks.

Benefits: Our benefits program has been designed with the needs of our employees in mind, providing assistance in balancing work and life today, as well as planning for the future. In addition to training and development, which supports employees’ vertical and horizontal growth opportunities, we offer a variety of benefits, many of which begin immediately upon hire.

Position Title: Mgr. Member Service

Work Location: Denver, CO

Supervisory Position: Yes

Duties And Responsibilities:

  1. Supervise and conduct analysis, review, and approval of cost studies, forecasts, average schedule data, carrier access billing, regulatory fees, universal service and demand data by Exchange Carriers in the region. Ensure accuracy, pool integrity, cost effectiveness, consistency among members, timeliness, and compliance with FCC rules and internal company procedures.
  1. Represent the company as the primary contact in the region to ensure that company's positions are accurately communicated, and our industry role is enhanced. Research and present issues, positions, proposals and technical information to educate member companies as well as maintaining excellent business relationships. Ensure provision of quality data that supports our company's objectives and ensures compliance with FCC rules.
  2. Supervise and conduct the regional pooling process for all assigned telephone companies. This includes our data input, detail analysis, resolution of discrepancies, changing pool participation, and explaining anomalies to top management to provide for accurate and timely revenue distribution to the telephone companies.
  3. Build and maintain close business relationships with member telephone companies. Develop understanding of their positions. Convey positions on key business issues requiring resolution to our company management. Foster quick resolution on these issues and keep member companies fully informed on the outcome.
  4. Manage the growth and development of subordinates to meet the changing demands of the environment.

6. Perform other duties as assigned.

QUALIFICATIONS:

Required

  • Prepare and deliver verbal and written information in formal and informal settings.
  • Lead/moderate meetings and conferences.
  • Work in teams, task forces, etc.
  • Direct/coordinate work among teams/groups.
  • Create/develop new ideas/approaches.
  • Create/develop methods, procedures, training, etc.
  • Develop short range plans.
  • Analyze and develop problem solutions.
  • Provide technical support.
  • Manage/direct projects, work.
  • Select, develop, manage and motivate subordinates.
  • Provide customer service; develop and maintain customer rapport.
  • Training
  • Presentations

EXPERIENCE:

5-7 years in the following areas:

  • Accounting
  • Carrier Access Billing
  • Cost Analysis
  • Customer Service
  • Data Analysis/Management
  • Exchange Carrier Relations
  • Finance
  • Forecasting/Budgeting
  • Separations
  • Settlements
  • Telephone Accounting
  • Telecommunications
  • Computer Skills
  • Supervisory Experience (3 years)

Desired

  • Regulatory Affairs
  • Tariff Development
  • Average Schedule Development
  • Access Management
  • Training

Education:

  • Bachelor’s degree in business administration, Telecommunications or related field, or equivalent work
  • experience.

Supervisory:

Lead member of two-person team, supervising an associate member service manager.

Working Conditions:

Normal office environment.

HAZARDS:

Those found in a professional office.

Market Range – Denver, CO:

10th%ile 50th%ile 90th%ile

$89,300 $113,900 $143,300

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