Senior Manager, Member Engagement

3 weeks ago

Englewood, United States Medical Group Management Association Full time

General Purpose: The Sr. Manager of Member Engagement collaborates with the Membership Team and key stakeholders across the enterprise to drive member acquisition and retention at both the national and state levels through the development, operational oversight and ongoing assessment of member benefit and engagement programs. This individual is responsible for the development and tracking of key performance indicators (KPIs) and metrics to measure member engagement with MGMA products, benefits and programs and use the data to consistently evaluate the level of member engagement and corresponding value of each. This individual is responsible for member engagement reporting and providing data-driven recommendations for improvements to products, benefits and programs to drive increased engagement and meet membership growth and retention The Sr. Manager, Member Engagement is responsible for the operational oversight of the MGMA state associations (Partner Affiliate and Chapter) and building relationships with key stakeholders that will help facilitate success of the state organizations, build a collaborative working relationship between the national and state organizations and provide a compelling value proposition to members at both levels. Essential Functions: * National & State Engagement Strategy * Partner with the Data Solutions Director and staff to launch new data member benefit products and services for State Members and increase survey participation. * Collaborate with marketing department, state affiliates and chapters to create and monitor a successful dual membership program from onboarding to renewal. * Promote and provide career center microsites to state affiliates and chapters and work closely with state staff to effectively market opportunities. * Collaborate with Director, Member Engagement to strengthen the relationship between National MGMA and State MGMAs, * Work with Member Engagement Manager and Sr. Manager, Digital Events to plan State Affiliate and Chapter Forum. * Work with Member Engagement Manager and Member Engagement Specialist on quarterly town hall calls with State Affiliates to focus on updates from national, state sharing and relationship building. * Identify and implement new opportunities to improve processes, communication and collaboration between MGMA and state associations. * Create and manage KPIs to track and measure Engagement with MGMA products, benefits and programs. * Along with Director, Member Engagement, collaborate with stakeholders in key areas to create KPIs * Partner with Finance/Analytics staff to expand member engagement dashboard measurements. * Report metrics to key stakeholders on a quarterly basis and make recommendations to increase engagement. * Work with marketing and staff to increase engagement in measured areas. * Other duties as required and necessary to ensure the success of the organization. Supervisory duties: * Directly manages member engagement team members in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work including goal setting, appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving pro Knowledge, skills and abilities: * Ability to collaborate with staff complex projects and programs. * Ability to direct and oversee programs from beginning to end with several aspects and key stakeholders. * Relationship building skills to achieve enterprise goals. * Excellent organizational, project management, written and oral communication, customer service and problem-solving skills. * Creative and strategic thinking with ability to think about the big picture and execute tactically. * Ability to facilitate effective communications, building productive working relationships both internally and externally, engaging people in par icipative planning and customizing the communication method for the individual and the situation. * Customer-service oriented with ability to build and maintain positive relationships through different communication channels. * Organized, efficient and able to communicate effectively verbally and in writing * Public speaking skills and ability to communicate effectively. * Supervise a team to encourage internal collaboration, growth and achievement of goals. Education: * A Bachelor's degree in Non-Profit or Association Management, Volunteer Management, Business Administration, Communications or related field is require Experience * Five (5) or more years of professional experience in a member association environment or similar is required. * At least one (1) year as a supervisor or team lead in a member organization is preferred. * Previous work in the Healthcare industry is preferred. An equivalent combination of education and experience may be substituted on a year for year basis. Additional Requirements/Licenses * Must have reliable transportation. * Must live in Denver or the surrounding areas and be able to commute to the

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