Training Manager

1 month ago

Memphis, United States Reaves Law Firm Full time
Job DescriptionJob Description

 

The Training Manager plays a crucial role in developing and implementing effective training programs that enhance employee skills and foster professional growth within the organization. This position is responsible for designing training curricula, evaluating employee performance, and ensuring that all training initiatives align with the company’s strategic goals. The ideal candidate will possess strong organizational skills and a passion for educating others.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

  • Plans, develops, implements, and facilitates development and training programs for the company employees.
  • Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
  • Identifies and incorporates best practices and lessons learned into program plans.  
  • Develops learning activities, audio-visual materials, instructor guides, and lesson plans.    Reviews evaluations of training courses, objectives, and accomplishments.
  • Assesses training effectiveness in terms of employee accomplishments and performance.
  • Designs, drafts, and maintains all departmental playbooks (with feedback and approval from team leads).
  • Trains employees on general RLF systems, practices, and software platforms.
  • Consults with management on performance, organizational, and leadership goals.
  • Conducts needs assessments to determine measures required to enhance employee’s jobs.
  •  Assesses organizational needs designs implements, and evaluates programs that facilitate the professional development and continuous learning of team members, particularly executives and emerging leaders. 
  • Conducts formal, informal, quantitative, and qualitative usability studies to identify the technical needs of attorneys and staff.
  • Assists IT with identifying and addressing automation and data management needs
  • Process and task flow streamlining, both within and adjacent to RLF’s central case management system.
  • Conducts formal, informal, quantitative, and qualitative usability studies to identify the technical needs of attorneys and staff.
  • Assists IT with identifying and addressing automation and data management needs
  • Process and task flow streamlining, both within and adjacent to RLF’s central case management system.
  • Onboarding of new hires and training of employees transferring to new departments
  • Works to maximize efficiency to enable legal teams to accomplish high volume, high profitability, high productivity, and low error rates
  • Liaison between staff and management regarding employment satisfaction
  • Builds, manages, and develops a web-based training center with on-demand skills-based video training and quantitative assessment
  • Develops training materials, teaching aids, visual aids
  • Manages RLF’s internal learning management system
  • Aligns performance and culture with company mission and vision
  • Consults on technology needs, audio-visual and multimedia platforms, and service delivery tools.

 

Minimum Qualifications (Education, Knowledge, Skills, and Abilities)

●     Bachelor’s degree in Human Resources Management or related field.  Current SHRM-CP, SHRM-SCP, PHR, SPHR, CPLP, CPTD certifications pluses.

●     8-10 years of broad HR/Training experience including talent management and performance management. Previous experience recruiting in multiple discipline areas and levels, including hiring for nonexempt, exempt and leadership positions. 

●     Previous experience in capturing metrics and producing various employment reports.

●     Experienced at onboarding new employees. 

●     Creates and administers objective, written assessments of employee performance. Manages online library of training videos and departmental playbooks.

●     Communication - Strong commitment to customer service excellence.  Builds strong relationships with all levels of employees.  Ensures communication with customers, both internal and external, and exudes service excellence.

●     Ethical Practice - Trustworthy, maintains the confidentiality of information; personal credibility in keeping personal conversations with others in strict privacy.

●     Adaptability - Can effectively handle a variety of complex and difficult problems or tasks at once.  Consistently reliable; dependable.  Delivers commitments on a timely basis.

●     Results-oriented - Has an extremely strong sense of urgency about solving problems and getting the work done; works through issues.  Develops clear, challenging, but achievable goals and expectations for all initiatives, projects, and meetings.

●     Logical Reasoning - Ability to make decisions.

●     The ability to be flexible to adapt and act quickly when urgent matters require it.

●     Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies.

●     Ability to represent the company in various forums to foster the desires and image of the company in the community. 

 

Reporting relationships:

This position reports to the Chief Human Resources Officer. 

The Training Coordinator reports to this position

 

 

 

 

 

 

 

 

 

Company DescriptionA growing law firm with a passion for excellent client service. Sincere concern for the growth and development of its team members.Company DescriptionA growing law firm with a passion for excellent client service. Sincere concern for the growth and development of its team members.

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