Training Specialist

6 months ago

Memphis, United States ECI Software Solutions Full time
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done. Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture. We offer competitive benefits focused on employee well-being, including paid volunteer time off We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years. We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row. Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®). Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.

ECI Software Solutions, a leading provider of cloud-based management software for manufacturing businesses, is looking for a self-motivated professional to deliver Virtual Training, correspond with customers, and work within the team to assist with other training needs. This position requires a high level of customer service, presentation, and self-disciplinary skills as you will need to gauge customer understanding and adjust content delivery to meet the needs of each class. Training Specialists will have the freedom to develop their own training style and be able to provide feedback and help construct curriculum content. This position allows each trainer to stay at the forefront of system knowledge for our current products. 

Responsibilities:  

Contribute to comprehensive software implementations by developing and delivering interactive online and in person end-user training using web-based training tools Develop strategic training plans and schedules designed to support the overall team goals  Act as an LMS Administrator responsible for course registrations, content availability and accessibility, and enabling user access Respond to customer inquiries and registrations as needed Develop complementary training materials that enhance learning options, including manuals, instructor materials, and certifications Administer the training department's backlog and processing of monthly billings Utilize project management skills to organize and deliver projects on schedule

Minimum Qualifications:

Highly motivated, self-managing and a logical, yet creative thinker Possess a strong work ethic working  Must be a team player able to work collaboratively with others in a fast-paced environment Experience working with blended learning programs, web-based training, and self-directed eLearning content Ability to learn new software applications Strong understanding of current training technology and the ability to learn new technologies quickly Demonstrate ability to deliver training to adult users with various levels of computer experience Excellent listening, presentation, verbal, and written communication skills for the purpose of customer interaction, curriculum development, and delivery of customer training Organized to ensure project schedules and goals are met Demonstrate experience in working in a cross-functional team environment Excellent customer service, interpersonal, and problem-solving skills Professional training, product knowledge, and/or development experience

Preferred: 

Bachelor's degree  Delivered ERP software training in a manufacturing vertical Familiarity with ECI products Training background Professional script writing or technical writing experience

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