Customer Service Representative

2 weeks ago

Dexter, United States OPUS IVS Inc Full time
Job DescriptionJob Description
Description:

Company Overview

At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.


Opus IVS technology & products has been a leader in the industry since the late 90's. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.


Job Overview

Our Customer Support Representative will set appointments, answer calls, troubleshoot product failures and escalate issues through established processes.


Responsibilities:

  • Utilize internal CRM to set RAP service appointments
  • Answers inbound calls from customers
  • Document and create a record for the CRM of all customer and client interactions in a complete and accurate manner
  • Uses documented policies, procedures and guidelines for carrying out the duties of the position
  • Troubleshoots product failures and escalates when necessary
  • Escalates issues through processes that are established by the Call Center Supervisor
  • Escalates issues as needed to the Sr. Customer Support Technician
  • Other duties as assigned
Requirements:

Qualifications:

  • High School Diploma or equivalent or three (3) years of successful experience in customer service
  • Proficient in using a standard desktop computer with Windows and Microsoft Office
  • Ability to interact professionally and work effectively with all levels of employees and a highly diverse workforce and client base
  • Ability to accurately enter data and call documentation
  • Must be able to work a flexible schedule during assigned shift and may be asked to cover absences on other shifts

WHAT WE OFFER:

  • Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
  • Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
  • Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
  • Opportunity: to be a part of a fast-growing company working to make the world safer

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.



PIaf6b812f1346-25405-34663135

  • Customer Service Representative

    4 days ago

    Dexter, Missouri, United States Walmart Full time

    Walmart is seeking a Customer Service Representative to join our General Merchandise team. As a valued member of our team, you will provide an outstanding shopping experience for our customers by reviewing their orders, locating and selecting merchandise on the sales floor, and ensuring accurate order fulfillment. This is an excellent opportunity to work in...

  • Customer Service Representative

    1 week ago

    Dexter, Michigan, United States OPUS IVS INC Full time

    At Opus IVS INC, we are seeking a talented Customer Service Representative to join our team. As a key member of our support team, you will play a vital role in ensuring that our customers receive exceptional service and support.About the JobThis is an exciting opportunity for individuals who are passionate about delivering outstanding customer experiences....

  • Customer Service Representative

    6 months ago

    Dexter, United States Opus IVS Full time

    Company Overview At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission. Opus...

  • Customer Service Technician

    1 week ago

    Dexter, Michigan, United States Mercury Management LLC Full time

    Overview: Mercury Management LLC is a leading provider of high-speed Internet and digital phone service in rural America.About the Position: We are seeking a highly motivated Customer Service Technician to join our team as a Field Services Technician. The successful candidate will be responsible for installing broadband equipment at customer premises,...

  • Domino's Customer Service Rep

    7 months ago

    Dexter, United States Domino's Pizza LLC Full time

    Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in person. Applicants must be service oriented. CSR's interact with customers throughout their shift therefore must know how to deal with various customer related...

  • Customer Service Representative

    6 days ago

    Dexter, Missouri, United States Burger King Full time

    Job OverviewWe are seeking friendly, energetic and dependable team members to join our Burger King Crew in Dexter, MO. Our family-owned business values our team and is committed to supporting you in your personal ambitions and helping you grow professionally.

  • Customer Service Ambassador

    4 weeks ago

    Dexter, Missouri, United States Wal-Mart Stores , Inc. Full time

    Job Summary: We are looking for a skilled Cashier to join our team. As a Cashier, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide exceptional customer service, greeting customers and responding to their needs in a timely and...

  • Customer Service Liaison

    1 week ago

    Dexter, Michigan, United States OPUS IVS Inc Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at OPUS IVS Inc.The successful candidate will be responsible for providing exceptional customer service, troubleshooting product failures, and escalating issues through established processes.

  • Customer Support Associate

    1 week ago

    Dexter, Michigan, United States OPUS IVS INC Full time

    Company OverviewAt Opus IVS, our mission is to drive innovation in the automotive industry by delivering cutting-edge technology and exceptional customer service. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we strive to empower our customers with advanced solutions.We have been a leader in...

  • Field Services Professional

    1 week ago

    Dexter, Michigan, United States Mercury Management LLC Full time

    Job OverviewThe Field Services Team of Mercury Management LLC is the customer-facing unit of the company, responsible for providing professional services to our customers. As a Field Services Technician, you will be working in a dynamic environment, interacting with customers, and representing the company in a professional manner.Estimated Salary: $65,000 -...

  • Field Services Technician II

    7 days ago

    Dexter, Michigan, United States Disability Solutions Full time

    Job Summary:">We are seeking a skilled Field Services Technician to join our team in Dexter, MI. As a Field Services Technician, you will be responsible for installing and maintaining broadband equipment at customer premises, interacting with subscribers, and representing the company in a professional manner.">Company Overview:">Mercury Wireless is a leading...

  • Customer Support Technician

    3 months ago

    Dexter, United States Opus IVS Full time

    Company Overview At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission. Opus...

  • Client Service Specialist

    1 week ago

    Dexter, United States OPUS IVS Inc Full time

    Description: Company Overview At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our...

  • Client Service Specialist

    7 days ago

    Dexter, United States OPUS IVS Inc Full time

    Description: Company Overview At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our...

  • United Parcel Service | Driver Assistant | dexter, me

    2 weeks ago

    dexter, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver HelperSHIFT YOUR TEAMWho exactly are UPS Seasonal Driver Helpers?As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making deliveries,...

  • United Parcel Service | Courier Helper | dexter, me

    2 weeks ago

    dexter, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver HelperSHIFT YOUR TEAMWho exactly are UPS Seasonal Driver Helpers?As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making deliveries,...

  • United Parcel Service | Delivery Assistant | dexter, me

    2 weeks ago

    dexter, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver HelperSHIFT YOUR TEAMWho exactly are UPS Seasonal Driver Helpers?As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making deliveries,...

  • United Parcel Service | Driver Helper | dexter, me

    2 weeks ago

    dexter, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver HelperSHIFT YOUR TEAMWho exactly are UPS Seasonal Driver Helpers?As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making deliveries,...

  • United Parcel Service | Courier Helper | dexter, me

    2 weeks ago

    dexter, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver HelperSHIFT YOUR TEAMWho exactly are UPS Seasonal Driver Helpers?As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making deliveries,...

  • United Parcel Service | Vehicle Operator | dexter, me

    2 weeks ago

    dexter, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support DriverSHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...