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Collections Specialist

2 months ago

Quincy, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Collections Specialist in Braintree, Massachusetts. This role primarily revolves around managing overdue accounts, utilizing customer service skills in a professional manner. The Collections Specialist will be expected to use various software tools to track progress and communicate effectively with customers.

Responsibilities:

• Engage in outbound calls to manage overdue accounts and ensure prompt payments.
• Use Accounting Software Systems and CRM to keep track of customer information and progress.
• Answer inbound calls professionally, addressing customer inquiries and resolving issues promptly.
• Utilize Accounts Receivable (AR) knowledge to monitor customer accounts and take necessary action.
• Perform billing functions as required, ensuring accuracy and efficiency.
• Implement collection processes to recover owed funds and reduce company losses.
• Manage inbound and outbound calls, maintaining a high level of customer service throughout.
• Use Microsoft Excel to organize and analyze data related to collections.
• Maintain a professional demeanor during phone and email conversations.
• Collaborate with the team to optimize collections strategies and improve customer experience.• Proficiency in Accounting Software Systems is expected.
• Prior experience with CRM tools is desirable.
• Familiarity with Accounts Receivable (AR) is required.
• Ability to handle answering inbound calls professionally and effectively.
• Experience in Billing Functions is a must.
• Understanding and execution of Collection Processes is required.
• Experience in managing both Inbound and Outbound Calls is essential.