Customer Service Representative

4 weeks ago


Irvine, United States Insight Global Healthcare Full time
Job DescriptionJob Description

Required Skills and Experience *

- 1 year of call center experience (from a health plan or call center)

- Claims knowledge

- Eligibility

- Risk - payment methodologies (FFS vs CAP)

- Ability to attain quality call outcomes - provide 5 star service

Nice to Have Skills and Experience

Bilingual

Job Description *

Insight Global is looking for a remote customer service representative for one of their largest healthcare clients located in Southern California.

Specific Duties:

1. Answer 50-70 Inbound Calls daily

2. Resolve Member Inquiries

3. Provide Copay-Coinsurance information

4. Provide Authorization status

5. Provide Network information

6. Handle Member Complaints

7. Master internal department workflow processes

6. Ability to demonstrate Empathy/Compassion

MUST WORK PST HOURS 8:30am - 5:00pm PST, Monday - Friday

5-6 month contract with potentials for extension and conversion



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