General Manager

14 hours ago


Emerald Isle, United States W3Global Inc. Full time
Job DescriptionJob Description

Job Summary:

We are seeking an experienced and passionate General Manager to lead the premiere coastal, fine dining restaurant in Emerald Isle, renowned for its locally sourced seafood, expertly prepared steaks, rooftop bar, upscale atmosphere, and exceptional service. The General Manager will be responsible for overseeing day-to-day operations, ensuring smooth seasonal transitions, financial disciplines, and managing private events. The ideal candidate will possess a strong understanding of high-end hospitality, proven leadership experience, and an ability to drive both guest satisfaction and profitability in a seasonal, high-demand environment.

Key Responsibilities:

1. Operational Leadership:

Oversee all restaurant operations, ensuring excellence in service, product quality, and guest experience.

Implement strategies to handle seasonal fluctuations in customer demand, ensuring consistency in service and staffing during peak and off-peak periods.

Develop and maintain operational procedures to ensure smooth service flow, timely food delivery, and cleanliness of the dining and event spaces.

2. Guest Experience:

Uphold the restaurant reputation for fine dining by training staff on high standards of service and hospitality.

Handle VIP and special guests with attention to detail, ensuring memorable experiences that foster customer loyalty.

Respond to guest inquiries, concerns, and feedback with professionalism, actively engaging with guests to maintain high satisfaction.

3. Private Events Management:

Oversee the coordination and execution of private events, ensuring smooth communication between clients and the events team.

Collaborate with the culinary and events teams to develop custom menus, timelines, and layouts that meet client expectations.

Monitor event operations, adapting as needed to ensure successful execution and customer satisfaction.


Requirements:

Experience: Minimum of 5+ years in restaurant management, preferably in fine dining or high-volume coastal establishments with seasonal variations.

Leadership Skills: Proven experience managing a diverse team, with strong interpersonal and communication abilities.

Financial Acumen: Solid understanding of c, including budgeting, revenue forecasting, and cost control.

Customer Focused: Deep commitment to delivering an exceptional guest experience.

Event Management: Experience in managing private dining and events, including planning, execution, and client relations.

Adaptability: Ability to thrive in a dynamic environment with seasonal demand fluctuations and a high standard of quality.

Preferred Qualifications:

Degree in Hospitality, Business Management, or a related field.

Experience with POS, inventory management, and reservation systems.


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