Help Desk Technician

3 months ago

Orlando, United States TEKsystems Full time
Job DescriptionJob Description

Description:

A Network Operations technician should expect to handle 15+ tickets per day. The interaction with the business customer (enterprise, commercial, executive business client. Spending a premium amount for Cable services) will be anywhere from 10-15 min on average. The technician will spend time researching, analyzing, and troubleshooting the cause of the network issue. If tech is unable to resolve the issue he or she will escalate the ticket to the appropriate team which can be multiple teams: NOC, Network Administration, Engineering, Field Operations, etc.

 

Our client is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Our client is the industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs.

 

As a knowledgeable and confident Enterprise Technical Support I, you focus on enhancing and simplifying the client experience. With a positive and patient attitude, you provide frontline assistance from our 24/7 operations center to business clients who subscribe to our voice, video, data and managed services. You excel at connecting with clients, troubleshooting potential technical issues and proactively addressing situations by providing step by step directions towards a resolution. You accelerate the resolution process by collaborating with other departments, such as Network Operation Centers (NOCs), Network Engineering or Field and Client Account teams. You thrive in an office environment supporting clients across the Spectrum footprint. You report directly to the Manager of Enterprise Technical Support for goals, guidance and assistance.

 

The ETS Technician will work with other departments, such as Network Operation Centers (NOCs), Network Engineering or Field and Client Account teams. You thrive in an office environment supporting clients across the Spectrum footprint.

What you will do:

• Embody quality service by providing a reassuring voice during the resolution of a client’s networking or technical difficulties.

Ensure timely resolutions by maintaining an accurate database and documenting complex technical issues concisely for repair teams.

• Coordinate resolution efforts with additional departments while monitoring and apprising clients.

• Improve department processes and technologies through the investigation and identification of the root cause of technical problems.

Required keys for success:

• Experience in technical support environment in a 24/7 Technical Assistance Center (TAC), NOC or operations center environment.

• Experience network troubleshooting in a 24/7 operations center.

• Experience working with either fiber-based networking such as Fiber Internet Access, High-Speed Data, Ethernet,

• Managed WiFi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services.

• Experience with network protocols, radio frequency (RF), routers, layer-2 switches, virtual private network (VPN), course wavelength division multiplexing (CWDM), hybrid-fiber coax (HFC) plant and delivery system, routing protocols and policies, Wi-Fi and voice over internet protocol (VoIP) platforms.

• Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate to provide quality service.

• In-depth knowledge of enterprise hardware and software technical environments.

• Know the pros and cons of coaxial cable and fiber optics.

• Learn quickly within a team environment.

• Ability to thrive under pressure while making decisions independently, resolving issues and demonstrating a sense of urgency.

 

Additional Skills & Qualifications:

Search Strong Ideas:

Technical Support, Command Center, Internet, Wi-Fi, VOIP, Voice - Data, Frequency, Routers, Ethernet, Fiber, Video, Cable, Ticketing System, remote, phone support, telecommunications, NOC, TAC

Someone with an A+, Network +, or CCNA is highly recommended.

 

More technical keywords and breakdown:

Fiber-based networking such as Fiber Internet Access, High-Speed Data, Ethernet,

Managed WiFi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services.

Experience with network protocols, radio frequency (RF), routers, layer-2 switches, virtual private network (VPN)

 

  • End User Help Desk Technician

    4 days ago

    Orlando, Florida, United States Tews Company Full time

    About the RoleWe are seeking an End User Help Desk Technician to join our team at Tews. This role involves providing technical assistance and resolving incidents related to hardware and software issues. With a salary range of $62,000-$72,000 per year, this is an excellent opportunity to develop your skills and experience in IT support. As a key member of our...

  • Help Desk Technician

    2 months ago

    Orlando, United States Cole Engineering Services Full time

    Company Overview: By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. Cole Engineering Services (CESI), a By...

  • IT Help Desk Technician

    4 weeks ago

    Orlando, United States Currency Exchange International Full time

    Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida.Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary...

  • Help Desk Support

    2 months ago

    Orlando, United States Experis Full time

    Our client, is seeking a Help Desk professional to join their team. As a Desktop Support/ Help Desk Professional in this 6 month + contract role you will provide hardware and software support. The ideal candidate will have some customer service experience, help desk or desk top support which will align successfully in the organization. Job Title: Desktop...

  • Help Desk Support

    4 weeks ago

    Orlando, United States Experis Full time

    Our client, is seeking a Help Desk professional to join their team. As a Desktop Support/ Help Desk Professional in this 6 month + contract role you will provide hardware and software support. The ideal candidate will have some customer service experience, help desk or desk top support which will align successfully in the organization.   Job Title: Desktop...

  • Help Desk Support

    4 weeks ago

    Orlando, United States Experis Full time

    Our client, is seeking a Help Desk professional to join their team. As a Desktop Support/ Help Desk Professional in this 6 month + contract role you will provide hardware and software support. The ideal candidate will have some customer service experience, help desk or desk top support which will align successfully in the organization. Job Title: Desktop...

  • Help Desk Support

    4 weeks ago

    Orlando, United States Manpower Group Inc. Full time

    Our client, is seeking a Help Desk professional to join their team. As a Desktop Support/ Help Desk Professional in this 6 month + contract role you will provide hardware and software support. The ideal candidate will have some customer service experience, help desk or desk top support which will align successfully in the organization. Job Title: Desktop...

  • IT Help Desk Specialist

    4 weeks ago

    Orlando, Florida, United States WiredPeople, Inc. Full time

    Job Title: IT Help Desk SpecialistWe are seeking a highly skilled IT Help Desk Specialist to join our team at WiredPeople, Inc. in Orlando, FL.Job Summary:The IT Help Desk Specialist will be responsible for providing exceptional customer service and technical support to our clients. This includes resolving hardware and software issues, troubleshooting...

  • Help Desk Support

    2 months ago

    Orlando, United States Manpower Group Inc. Full time

    Our client, is seeking a Help Desk professional to join their team. As a Desktop Support/ Help Desk Professional in this 6 month + contract role you will provide hardware and software support. The ideal candidate will have some customer service experience, help desk or desk top support which will align successfully in the organization. Job Title: Desktop...

  • Help Desk Engineer

    2 days ago

    Orlando, Florida, United States Servodata Full time

    Job OverviewWe are looking for a skilled IT professional to join our team as a Help Desk Specialist.This role requires a high level of technical expertise and the ability to work efficiently in a fast-paced environment.Key responsibilities include troubleshooting technical issues, providing system demonstrations to potential customers, and training staff on...

  • Tier 2 Service Desk Technician

    3 months ago

    Orlando, United States GLOTECH, Inc. Full time

    Tier 2 Service Desk TechnicianJob Locations US-FL-OrlandoJob ID 2022-1735# of Openings 1Category Help DeskOverviewGLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients. We are a successful Information Technology firm with a large staff currently providing superior information technology...

  • Help Desk Tech

    1 month ago

    Orlando, United States Loews Hotels Full time

    Help Desk Tech At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power...

  • Help Desk Tech

    4 weeks ago

    Orlando, United States Loews Hotels, LLC Full time

    Help Desk TechAt Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of...

  • Help Desk Tech

    4 weeks ago

    Orlando, United States Loews Hotels, LLC Full time

    Job DescriptionHelp Desk TechAt Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed...

  • Information Technology Help Desk Manager

    3 weeks ago

    Orlando, United States Loyal Source Government Services Full time

    Position Title: IT Help Desk ManagerLocation: Orlando, FLEmployment Type: Full-TimeOverview:We are seeking a highly skilled and experienced IT Help Desk Manager to lead and manage a team of 30 IT professionals providing support to our government contract operations across two separate Azure tenants. This role is critical in ensuring efficient, high-quality...

  • Help Desk Specialist

    4 weeks ago

    Orlando, United States ZealoTech People Full time

    The Help Desk Analyst will:Answer telephone calls, e-mail inquiries, and visit customers experiencing technical problemsInstall, configure, deploy, maintain, and ensure the effective operation, within standards, of all end-user hardware, software, and mobile devices. Some of these devices are: Hardware: desktop PCs, tablets, peripherals equipment, printers,...

  • Help Desk Specialist

    4 weeks ago

    Orlando, United States ZealoTech People Full time

    The Help Desk Analyst will:Answer telephone calls, e-mail inquiries, and visit customers experiencing technical problemsInstall, configure, deploy, maintain, and ensure the effective operation, within standards, of all end-user hardware, software, and mobile devices. Some of these devices are: Hardware: desktop PCs, tablets, peripherals equipment, printers,...

  • Help Desk Tech

    1 week ago

    Orlando, United States Disability Solutions Full time

    At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we"...

  • Service Desk Senior Technician

    1 month ago

    Orlando, United States Signature Aviation Full time

    As a Senior Service Desk Technician, you will play a critical role in providing technical expertise and support to end-users, serving as the primary escalation point for Level 1 & 2 Service Desk staff. Your responsibilities will include resolving complex issues, both remotely and in-person, related to end-user computing devices such as desktops, laptops,...

  • Help Desk Support Specialist

    4 weeks ago

    Orlando, Florida, United States SGA Full time

    We are seeking a skilled Help Desk Support Specialist to join our team. As a key member of our Business Operations team, you will be responsible for delivering exceptional customer service to our guests and business partners.ResponsibilitiesProvide quality support for our Sales and Marketing processesEnsure operational processes and procedures are metProtect...