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IT Help Desk Technician

1 month ago

Orlando, United States Currency Exchange International Full time

Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida.

Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI:

Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

Our Values:

  • Customer First - We earn the right to be our clients' first choice.
  • Integrity - We hold ourselves to the highest standard to build trust.
  • Collaborative - We always win as a team.
  • Innovative - We find new methods to deliver change and advance technology to the industry.
  • Passionate - We are driven to be the best in class.

Currency Exchange International is looking for a proactive, results-driven, and organized professional to the join the team as an IT Help Desk Technician at our office in Orlando, FL

Essential Functions:

  • Assisting with local helpdesk issues
  • Responding to help requests from remote branch locations and offices including the use of remote access tools and troubleshooting with end-users over the phone or messenger
  • Thoroughly documenting completed work using the company ticketing system
  • Hands-on work for various cabling or installation purposes within the office, which may require climbing a ladder and using basic tools
  • Provide on-call support to office users during some off-hours

Knowledge in the following areas are necessary:

  • Strong knowledge of Windows 7, 8.1, 10, Server 2008, Server 2008 R2, Server 2012 R2 and various administrative tasks
  • Experience with remote access software such as Screenconnect, Teamviewer, or Remote Desktop
  • Troubleshooting Windows installation issues including drivers, printers, scanners, and other software
  • Formatting and installing Windows Operating Systems, either manually or via mass-imaging technologies, like MDT
  • Using a ticketing system for prioritizing and documenting progress on issues and projects within the company and department
  • Familiar with patch management and asset inventory technologies and methodology
  • Proficiency with OS-native or OS-agnostic programming languages to be used for scripting automated tasks
  • Cutting and terminating Ethernet patch cables
  • Enthusiasm and a genuine interest in technology

Competencies:

  • Action Oriented
  • Functional Skills
  • Situational Adaptability
  • Effective Communication
  • Optimizes Work Processes
  • Nimble Learning

Required Education and Experience:

  • Experience in a PC/local area network support environment.
  • Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices.
  • Strong working knowledge of Windows, Microsoft Office, MS-DOS, communications software, virus protection, and diagnostic software.
  • Ability to diagnose and resolve onsite and remote PC related computing problems.

Benefits:

  • Commuter Reimbursement - CXI will pay the driving toll, bus or metro cost in and out of work
  • Holiday Pay - 11 days of paid designated holidays annually
  • Vacation Pay - 10 days of paid vacation time off annually
  • Sick/Personal Days - 5 days of paid sick/personal time off annually
  • 401K Plan - Company matches at 5%
  • Health/Dental/Vision - 60% payment of the Health/Dental/Vision Insurance premiums
  • Short and Long-Term Disability - Plan premiums are fully covered by CXI

Currency Exchange International is committed to providing a fair and inclusive interview process for all candidates. We invite and support applications from individuals with disabilities. Accommodations are readily available upon request to ensure that candidates can fully participate in every stage of the selection process.