Customer Service Representative
2 weeks ago
Responsibilities:
• Handle inbound calls from customers, providing clear and efficient responses to their inquiries.
• Take customer orders and close sales effectively, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Utilize strong selling skills such as qualifying customers, overcoming objections, and closing deals.
• Monitor customer accounts and take appropriate action when necessary.
• Maintain confidentiality and adhere to data entry protocols to protect customer information.
• Collaborate with team members to meet or exceed customer service standards.
• Manage customer appointments and schedules, ensuring organized and timely communication.
• Resolve customer inquiries in a timely and professional manner.
• Continuously improve customer service experience, create engaged customers, and facilitate organic growth.• Must have a background in healthcare, hospitals, or social assistance industries
• Prior experience as a Customer Service Representative is preferred
• Proficiency in data entry is required
• Strong communication and interpersonal skills are necessary
• Must demonstrate a high level of professionalism and courtesy
• Ability to handle confidential information with discretion
• Proven ability to work effectively in a team environment
• Must be able to multitask and prioritize under pressure
• Problem-solving and conflict resolution skills are essential
• Familiarity with healthcare software is a plus
• Must demonstrate a high level of empathy and understanding towards patients' needs
• Must adhere to all company policies and procedures
• Ability to work flexible hours, including evenings and weekends when necessary
• Bilingual skills are a plus, but not required
• High school diploma or equivalent is required; further education in healthcare administration or related field is preferred.
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