Market Operations, Team Lead

1 week ago

Rocklin, United States Carvana Full time
Job DescriptionJob Description

About Carvana

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customers driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.

For more information on Carvana and our mission, sneak a peek at our company introduction video.

About the team and position

Carvanas Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Dont forget to bring your personality We thrive from each unique perspective. Our strength is in our diversity of opinions.

Job Description

The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the markets ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities.

What youll be Doing

  • Be a continuous positive force within the market and create strong morale and spirit throughout the team.
  • Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
  • Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
  • Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
  • Generate and monitor regular reports like a boss and presenting to upper management also like a boss.
  • Be the go to expert for your team. Youre always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
  • Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
  • Actively look for ways to improve the overall customer and Advocate team experience.
  • Address and effectively manage complex and sensitive customer-facing issues.

What you should have

  • 5+ years work experience in a customer facing team environment
  • 3+ years of management experience
  • Proven history of developing and coaching employees
  • Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
  • Excellent interpersonal and leadership skills
  • Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
  • Willingness to work on weekends
  • Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves

It would be great if you also had

  • Bachelors Degree
  • Experience with Salesforce or Tableau
  • An analytical mind
  • Experience handling logistics

What well offer in return

  • Full-Time Salary Position. Estimated Salary Range of $71,000 - $83,000
  • Medical, Dental, and Vision benefits
  • 401K with company match
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
  • A great wellness program to keep you healthy and happy both physically and mentally
  • Access to opportunities to expand your skillset and share your knowledge with others across the organization
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
  • A seat in one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

  • Must be able to read, write, speak, and understand English.
  • The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
  • Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
  • Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
  • Frequent driving requires excellent visual activity and manual dexterity.
  • Requires to work in outdoor weather conditions.
  • Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time.
  • Frequently communicates with customers and must be able to exchange accurate information.

Of course, well make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Company DescriptionWE'RE DISRUPTING THE AUTO INDUSTRY

Carvana is the only place where you can buy a used car online and have it delivered to your home. Our goal is to create a better way to buy a car by putting the consumer back in control of the buying process.

Our goal is to completely change the way people, search, purchase, trade-in, finance, and receive Carvana-certified vehicles. This means we're a disruptor; a passionate bunch that is dedicated to building, doing, and creating something amazing.Company DescriptionWE'RE DISRUPTING THE AUTO INDUSTRY\r
\r
Carvana is the only place where you can buy a used car online and have it delivered to your home. Our goal is to create a better way to buy a car by putting the consumer back in control of the buying process. \r
\r
Our goal is to completely change the way people, search, purchase, trade-in, finance, and receive Carvana-certified vehicles. This means we're a disruptor; a passionate bunch that is dedicated to building, doing, and creating something amazing.

  • AP Team Lead

    4 weeks ago

    Rocklin, California, United States Walmart Full time

    Job Title: AP Team Lead - Senior LeaderLocation: Neighborhood Market #5982, 2700 MARCONI AVE, SACRAMENTO, CA, 95821Job SummaryWe are seeking a highly skilled and experienced AP Team Lead - Senior Leader to join our team at Walmart. As an AP Team Lead - Senior Leader, you will be responsible for leading a team of associates in achieving exceptional results...

  • Logistics Team Lead

    2 weeks ago

    Rocklin, California, United States Ace Hardware Corporation Full time

    Logistics Team Lead Job SummaryThe Logistics Team Lead position at Ace Hardware Corporation is responsible for overseeing the day-to-day operations of the distribution center, ensuring efficient logistics and supply chain processes, and maintaining a safe working environment.Key Responsibilities:Directly supervise and coordinate the activities of warehouse...

  • Operations Director Lead

    6 days ago

    Rocklin, California, United States Concentra Career Choice Full time

    Job Summary:A dynamic and results-driven Operations Director is sought after to spearhead the daily operations of our medical facility. As a key member of our team, you will be responsible for ensuring exceptional patient care and customer service delivery. With a strong focus on leadership and collaboration, you will work closely with clinicians and staff...

  • Culinary Team Lead

    1 week ago

    Rocklin, California, United States Reds Pizzeria & Tap House Inc Full time

    Company OverviewWe are a high-volume restaurant with a successful track record, seeking an experienced sous chef to join our team. Our kitchen is known for its artisanal wood-fired pizzas, and we offer a dynamic work environment where you can learn from the best pizzaiolos in Sacramento.We are looking for a culinary professional who shares our passion for...

  • Site Operations Manager

    4 weeks ago

    Rocklin, California, United States Aerotek Full time

    Job Summary:We are seeking a highly skilled Site Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the installation and management of ground protection systems at various job sites.About the Role:In this role, you will lead a team of site foremen and workers in ensuring that all aspects of...

  • Lead Retail Team Member

    5 months ago

    Rocklin, United States Maverik Full time

    Starting at: $16.75/hr - $18.75/hr with EXCITING career growth opportunities! Must be able to work a flexible schedule as needed (Weekends, holidays, mornings, and nights) **TO SCHEDULE AN INTERVIEW-TEXT MAV TO 45938**About the Job:Leadership & Team Support: Be a leader and team player as you conduct orientation and training to team members, complete...

  • Lead QE Automation

    2 weeks ago

    Rocklin, United States GSPANN Technologies, Inc Full time

    About GSPANNHeadquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 1900+...

  • Lead QE Automation

    2 weeks ago

    Rocklin, United States GSPANN Technologies, Inc Full time

    About GSPANNHeadquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 1900+...

  • Lead Product Manager

    4 weeks ago

    Rocklin, United States Apex Systems Full time

    Title: Lead Product ManagerLocation: 4x onsite in Rocklin, CADuration: 6 month contract - potential for extensionCompensation Range: $55-65 an hourDescription:Product Management is responsible for overseeing the lifecycle, from inception to retirement, of IT products that are delivered to our customers, business associates and consumers. Manage the...

  • Senior Rehabilitation Operations Manager

    4 weeks ago

    Rocklin, California, United States Nexus HR Services Full time

    Job SummaryWe are seeking an experienced Senior Rehabilitation Operations Manager to oversee the daily operations of our rehabilitation facilities in New Mexico, Arizona, California, Washington, Alaska, and Texas.About the RoleThe ideal candidate will have a strong background in healthcare management, with at least one year of experience in supervising staff...

  • Medical Operations Manager

    6 days ago

    Rocklin, California, United States Concentra Career Choice Full time

    We are seeking a highly skilled Medical Operations Manager to join our team in this exciting opportunity.The estimated salary for this role is $90,000 - $120,000 per year, based on location and experience.About the Role:This leadership position will oversee the daily operations of our medical facility, ensuring an optimal level of care and customer service...

  • Lead Infant Care Educator

    4 weeks ago

    Rocklin, California, United States Merryhill School Full time

    Merryhill School is seeking a dedicated and passionate Lead Infant Care Educator to join our team. This is a full-time, year-round position with a competitive hourly rate of $18-$22 per hour (DOE), plus benefits.Job Summary:This role involves coordinating classroom operations, implementing our proprietary curriculum, and ensuring instructional decisions are...

  • Renewable Energy Project Lead

    4 weeks ago

    Rocklin, California, United States Piper Maddox Full time

    About the Role:We are seeking a highly skilled Project Development Manager to lead and manage biomass power generation facility development within California.The ideal candidate will have extensive experience in renewable energy project development, with a strong understanding of PPA structures and energy procurement. A bachelor's degree is required, and...

  • Warehouse Operations Specialist

    6 days ago

    Rocklin, California, United States Ace Hardware Corporation Full time

    Ace Hardware Corporation, a leading hardware retailer in the US, is seeking a highly skilled Warehouse Specialist to join its team. As a key member of our distribution center operations, you will play a vital role in ensuring seamless product delivery to our customers.Salary: $21.00 - $23.25 per hour, plus bonuses paid weeklyJob Description:We are currently...

  • Legal Operations Coordinator

    5 days ago

    Rocklin, California, United States Rosasco Law Group APC Full time

    Job Details:We are seeking a highly organized and detail-oriented Bilingual Legal Assistant to join our team at Rosasco Law Group APC, a boutique law firm in Rocklin specializing in employment law.About the Job: As a Bilingual Legal Assistant, you will be responsible for providing administrative support to our attorneys, including translating documents,...

  • Restaurant Team Associate

    5 days ago

    Rocklin, California, United States Chick-fil-A Rocklin Station Full time

    Your ImpactAs a Front of House Team Member, you will be responsible for providing high-quality customer service and satisfaction. You will participate in an upbeat, record-setting environment with top-quality products and have opportunities for career advancement, including Trainer, Team Lead, Shift Lead, and Director positions.Our CORE 4 model emphasizes...

  • Kitchen Operations Coordinator

    1 week ago

    Rocklin, California, United States Reds Pizzeria & Tap House Inc Full time

    We're looking for a motivated and talented Sous Chef to become part of our dynamic team at Reds Pizzeria & Tap House Inc. in Rocklin.About Us:Our restaurant prides itself on its unique atmosphere and commitment to serving authentic, artisanal pizzas made with love and care. As a key member of our team, you'll have the opportunity to grow professionally while...

  • Restaurant Team Member

    6 days ago

    Rocklin, California, United States Cooper Connect Full time

    At Cooper Connect, we are seeking a Restaurant Team Member to join our dynamic team at Chick-fil-A Rocklin Station. As a member of our team, you will have the opportunity to work in a fast-paced environment preparing safe, tasty food with state-of-the-art equipment.">This is a part-time or full-time position, requiring at least 20 hours per week....

  • Event Operations Manager

    3 days ago

    Rocklin, United States Bowlero Corporation Full time

    Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isn’t any ordinary office; it’s the beginning of a bowled new career as an Event Operations Manager with Spectrum Entertainment. Our Event Operations Managers know what it means to throw the perfect party. They manage a staff of Event Hosts who work...

  • State Farm Agent Team Member

    5 days ago

    Rocklin, California, United States Scott Yuill - State Farm Agent Full time

    About the OpportunityWe are seeking a talented and ambitious Insurance Sales Professional to join our team at Scott Yuill - State Farm Agent. As a valued member of our agency, you will have the opportunity to develop long-lasting customer relationships, identify new business opportunities, and market insurance products that maximize value.The ideal candidate...