Medical Operations Manager
3 weeks ago
We are seeking a highly skilled Medical Operations Manager to join our team in this exciting opportunity.
The estimated salary for this role is $90,000 - $120,000 per year, based on location and experience.
About the Role:
- This leadership position will oversee the daily operations of our medical facility, ensuring an optimal level of care and customer service is delivered to all patients.
- You will lead and manage center support staff, coordinating center activities, general facility management, and overseeing patient flow throughout the center.
- The successful candidate will have prior healthcare experience and/or customer service-related experience, with a strong focus on achieving all aspects of defined service standards.
- The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
About You:
- Bachelor's degree preferred, or equivalent education and experience.
- Customarily has at least three or more years of work leadership or operations management experience.
- Prior healthcare experience and/or customer service-related experience preferred.
Key Responsibilities:
- Develop a comprehensive plan to improve patient satisfaction and workflows, driving consistent center communication that results in optimal patient/customer care and business outcomes.
- Work with Director of Operations (DO) and Associate Director of Operation (ADO) to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies.
- Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan.
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