Medical Operations Manager

3 weeks ago


Rocklin, California, United States Concentra Career Choice Full time

We are seeking a highly skilled Medical Operations Manager to join our team in this exciting opportunity.

The estimated salary for this role is $90,000 - $120,000 per year, based on location and experience.

About the Role:

  • This leadership position will oversee the daily operations of our medical facility, ensuring an optimal level of care and customer service is delivered to all patients.
  • You will lead and manage center support staff, coordinating center activities, general facility management, and overseeing patient flow throughout the center.
  • The successful candidate will have prior healthcare experience and/or customer service-related experience, with a strong focus on achieving all aspects of defined service standards.
  • The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

About You:

  • Bachelor's degree preferred, or equivalent education and experience.
  • Customarily has at least three or more years of work leadership or operations management experience.
  • Prior healthcare experience and/or customer service-related experience preferred.

Key Responsibilities:

  1. Develop a comprehensive plan to improve patient satisfaction and workflows, driving consistent center communication that results in optimal patient/customer care and business outcomes.
  2. Work with Director of Operations (DO) and Associate Director of Operation (ADO) to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies.
  3. Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan.

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