Field Engineer

7 days ago


Roanoke, United States Insight Global Full time
Job DescriptionJob Description

Must Haves:

  • A great personality and communication skills
  • Strong relationship building skills with customers
  • 2-3+ years of relevant field technician experience in cabling, mounting, drilling, etc.
  • High School Diploma or equivalent
  • Reliable car or truck and a valid drivers license
  • Ability to pass background check which includes: driving record, criminal history, credit check, and drug test
  • Must be able to work the 2nd shift and the occasional Saturday
  • Working experience doing network/ system management, drilling, mounting, hardware installation, and software troubleshooting

Plusses

  • Previous experience with POS systems
  • Experience working in hospitality environments

 

Role Selling Points:

  • Compensation: OT is available at a time and a half
  • Mileage is expensed weekly at $.67 per mile which equates to more than gas
  • Benefits when converted perm:
    • You receive a company vehicle, smart phone, and AMEX card
    • Paid vacation: up to 80 hours in your first year (2 full weeks)
    • 7 paid holidays AND 6 paid floating holidays.
    • You get your own company vehicle (for work use only).
    • 401K savings and retirement plan
    • Medical insurance available immediately

 

 

Summary of Position:

  • This role is a part of the service support team. This role is dedicated to one of our most well known customers that has over 40 locations in the area. You will be acting as a first-line response to customers on-site. You will communicate in an open, helpful, and engaging manner, with your focus being on finding the right solution with your customers in relation to POS devices, network support, system support, etc. This role is 100% on the road within a 3hr radius of your city.

 

Role Responsibilities:

  • Responding to customer installation, maintenance, and service calls promptly and effectively
  • Servicing Kitchen Production Systems, including POS, receipt printers, customer payment terminals and back-office peripherals within an assigned territory
  • Overseeing hardware maintenance, drilling, mounting, installation, network management, multi-vendor maintenance, and software support
  • Utilizing your technical skills on products like peripherals, large system printers, enterprise level servers, communications equipment, networks, internet access points, etc.
  • Performing maintenance repair and system overhauls (like modular swaps and unit replacements)
  • Managing everything from network faults and traffic, to configuration, security, and remote system access
  • Logging all customer calls and activity and tracking all expenses incurred in the delivery of services

 



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