Manager of Field Services

3 months ago

Roanoke, United States Virginia Transformer Corp Full time

Virginia Transformer and Georgia Transformer Corp., is “the engineering firm that makes transformers.”


We are the largest US-owned manufacturer of electric transformers in North America and have been helping to secure the reliability and resilience of our country’s electric grid for more than 50 years. We produce power transformers for any conceivable application – GSU, substations, auto-transformers, grounding transformers, drive duty, rectifier, exciter, voltage regulator, just to name a few.


The company is experiencing steady and sustained growth and serves practically every part of US industry from its 6 state-of-the-art North American facilities. We are actively looking for individuals who want to be part of a high-growth company and who want to share in the pride we have in ensuring American manufacturing continues to flourish. Without reliable power, manufacturing cannot operate. That is where we – and you – come in. Join us.


The Manager of Field Services will lead and oversee a team responsible for managing and executing field service projects. This role involves planning, organizing, and coordinating field operations to ensure projects are completed efficiently, on time, and meet customer specifications. The Manager of Field Services must possess strong leadership, communication, and problem-solving skills.


Responsibilities:

  • Lead and manage an interdepartmental team to complete field service projects on time, to specifications, and with accuracy and efficiency.
  • Outline and delegate tasks involved in field service projects, ensuring all team members understand their roles and responsibilities.
  • Conduct cost analysis and estimate expected costs for field service projects.
  • Prepare and implement budgets based on cost estimates for field service operations.
  • Address and resolve questions, concerns, and complaints from customers and team members during the project lifecycle.
  • Act as a liaison between the company, customers, and vendors, ensuring clear communication and coordination.
  • Collaborate with sales and engineering teams to ensure field services align with company goals and customer needs.
  • Conduct risk assessments and report identified risks to management; provide recommendations for mitigating risks, including terminating projects if necessary.
  • Ensure compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices related to field services.
  • Promote and market new field service projects, programs, and systems to potential clients.
  • Perform other related duties as assigned.

Education and Experience:

  • Bachelor's or associate degree in a related field, such as Business, Engineering, or a technical discipline.
  • At least three years of related experience in field services or project management is required.
  • PMP, PgMP, CAPM, or comparable project management certifications are highly desirable.

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