Technical Services Field Engineer
4 weeks ago
Job Summary
We are seeking a highly skilled Technical Services Field Engineer to join our team at TMEIC Corporation Americas. As a Technical Services Field Engineer, you will provide specialized expertise to clients and field engineers in the area of Variable Frequency Drives (VFDs).
Key Responsibilities
- Advise clients and Company engineers to resolve issues related to VFDs
- Analyze client equipment failures using remote diagnostics tools
- Provide technical support to clients and other engineers
- Perform commissioning, installations, quality inspections, and performance testing of VFDs
- Troubleshoot, isolate issue, repair and/or replace defective components
- Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers
- Implement corrective actions outlined in Field Change Notices as assigned
- Update client relationship management (CRM) tool with appropriate case information
- Prepare Service Advices and issue to clients and field engineers as necessary
- Write and/or review field reports, and issue to clients as requested
- Acquire and maintain current safety qualifications appropriate to the assigned tasks
- Process warranty replacements, expediting when necessary
- Respond to client issues after regular business hours on rotating phone duty
- Investigate suggested field changes, report problems and recommend solutions to parent company as necessary
Requirements
- Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
- 3 years of field engineering, customer support, development, test, or project engineering experience in AC and DC Variable Frequency Drives (VFD) in an industrial or laboratory environment
- Strong knowledge of power conversion
- Demonstrated experience in configuring and tuning both digital and analog regulators
- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
- Demonstrated continuous improvement in areas of responsibility
- Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
- Ability to climb and work on cranes at heights up to approximately 175 feet
- Availability to travel, domestically and internationally, approximately 35%, sometimes with limited notice
Preferred Qualifications
- 5 years of field engineering or customer support engineering experience in AC and DC Variable Frequency Drives (VFD) in an industrial environment
- Expertise in PLC manufactured by Toshiba, GE, Rockwell, and Mitsubishi Electric
- A/C and DC drive engineering experience to include AC/DC2000, AV/DC300, Innovation Series, T250, and legacy drives
- Demonstrated field engineering experience in metals rolling and/or container crane systems industries
- Controls engineering experience
- Demonstrated knowledge of LAN Topology for ISBUS, Profibus, Modbus, EGD, DeviceNet, TC-net, MELPAC, and TOSLINE
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