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Customer Experience Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Client Advisor. As a key member of our Client Contact Center, you will play a critical role in delivering exceptional client experiences and driving sales growth.
Key Responsibilities- Deliver luxury best-in-class client experiences and sales across multiple channels by listening to each client's personal needs and supporting them through elevated and authentic communication.
- Provide proactive, elevated, and relevant product recommendations to clients, demonstrating and sharing brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
- Build long-term client relationships by getting to know each client, making a personal connection, and collecting relevant information to support relationship building.
- Ensure compliance with all policies and processes, communicating with passion and authenticity, and using elevated verbal and written language.
- Excellent verbal and written communication skills
- High energy and passion for delivering exceptional client experiences
- Strong computer experience working on multiple software platforms
- Ability to multitask and handle multiple priorities
- Flexibility to work a varied schedule, including days, evenings, nights, weekends, and holidays
- Authorization to work in the United States on site
