Customer Service Representative

15 hours ago

Bradenton, United States Liberty Savings Bank FSB Full time
Job DescriptionJob Description
Description:

Job Summary:

Provides superior service to bank customers by performing banking transactions, opening new accounts, and expanding customer relationships.


Essential Functions:

· Maintains and balances a cash drawer, performs ATM, and assists with end of night balancing, while following security protocol.

· Receives, posts, pays out funds, payoffs, balances, and proofs customer accounts.

· Opens new accounts for checking, savings, business accounts, IRA, etc.

· Adheres to Ask Program and customer onboarding process.

· Identifies customer needs and recommends specific products and/or services by use of CNA process.

· Expands customer relationships by making appropriate referrals. To include mortgage/consumer loans.

· Performs account research and problem solving as needed.

· Cross-trains in other areas of the financial center, such as ATM, Vault, Safe Deposit, Wire Transfers, other ancillary services and assists with opening and closing financial center.

· Contributes to the achievement of financial center sales/service goals by meeting/exceeding individual goals.

· Upholds customer satisfaction by supporting external and internal customers and answering questions/requests in a timely manner.

· Maintains customer confidence and protects operations by following the Privacy Policy and keeping information confidential.

· Complies with the bank procedures and follows regulatory/operational/security guidelines. Adheres to the Check Handling Agreement. Successful Mystery Shop scores. Minimal bank monetary losses.


Secondary Functions:

· Makes onboarding calls to existing customers and tele-consulting as necessary.

· Provides support by performing clerical duties, such as answering telephone, maintaining accurate records, faxing, copying, and filing.

· Contributes to the team effort by performing other job-related duties as assigned.

Requirements:

Standards:

· Proficient in technical processing of all phases of the CSR I position (transactions, new account opening, savings, DDA, Commercial DDA, CDs, IRA's, balancing ATM, Safe Deposit processing and account closing), balances at 90% or better and assist in finding outages as evidenced by management observation and balancing documentation.

· Dual control team member to open/close the financial center by following security protocol.

· Embraces the ASK program and strives to achieve personal sales goals (referrals) as evidenced by sales reports and tracking forms.

· Demonstrates proficiency with ERB process through audit of the CNA folders.

· Demonstrates excellent customer service/sales skills both in person and on telephone as evidenced by management observation.

· Good understanding of all areas of compliance regulations (Reg. CC, Reg. E, Reg. D, TISA, Privacy Act, BSA, etc.) as evidenced by absence of regulation violations.

· Must have completed and passed all mandatory training sessions, classroom, computer-based training and self-study as scheduled by manager within specified timelines or as classes are available.

· Answers calls within 3 rings and returns phone calls or follows up on requests and/or questions within 24-hours.

· Maintains regular attendance and punctuality as evidenced by attendance records.


Physical Demands:

· Talking—Ability to express or exchange ideas by means of the spoken word.

· Hearing—Ability to receive detailed information through oral communication.

· Seeing—Ability to view a computer screen for an extended periods of time and/or identify individuals visually.

· Standing—Ability to stand on feet for long periods of time.

· Walking—Ability to use feet and legs to move from one place to another specifically in narrow/confined spaces.

· Finger dexterity—Ability to work with fingers for handling coins or other small objects and use a keyboard.

· Reaching—Ability to extend hand/arms in any direction to move/handle objects.

· Lifting—Ability to lift and/or move up to 25 pounds.


Knowledge, Skills and Abilities:

· High school diploma or equivalent required.

· Minimum 1year customer service or cash handling experience/skills required.

· Able to communicate with individuals at all levels, provide superior customer service, and work well with others is required.

· Able to demonstrate a professional courteous manner, present a well-groomed, business-like appearance and use proper telephone etiquette/grammar is required.

· Able to work a flexible schedule and skills in accuracy, cash handling, and math are required.

· Basic computer skills and the ability to learn industry-related software are required.


PM19



An Equal Employment Opportunity Employer/Minorities/Females/Veterans/Disabilities



PIfa569167b7eb-25405-32607221

  • Customer Service Representative

    2 weeks ago

    Bradenton, Florida, United States Service Minds, Inc. Full time

    {"title": "Customer Service Representative", "description": "About the RoleAt Service Minds, Inc., we're committed to delivering exceptional service to our customers. As a Customer Service Representative, you'll be the voice of our brand, providing a world-class experience for our customers.Key ResponsibilitiesDeliver top-notch customer service with empathy...

  • Customer Service Representative

    2 weeks ago

    Bradenton, Florida, United States Service Minds, Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Consultant. As a key member of our call center team, you will be responsible for delivering exceptional service to our customers, providing solutions to their inquiries, and building strong relationships through effective communication.Key...

  • Customer Service Representative

    4 weeks ago

    Bradenton, Florida, United States Manatee County Florida Full time

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Manatee County Florida. As a key member of our 3-1-1 Call Center, you will play a vital role in providing exceptional service to our citizens.Key ResponsibilitiesProvide top-notch customer service to citizens, responding to their...

  • Customer Service Representative

    5 days ago

    Bradenton, United States Partners Personnel Full time

    Seeking a Customer Service Representative for our client in the Bradenton, FL area. This is a contract to hire position, Monday to Friday $45,760/yearly. Great Benefits, great culture. Are you passionate about delivering exceptional customer service? Our client is currently seeking a motivated and detail-oriented Customer Service Representative to help...

  • Customer Service Representative

    2 weeks ago

    Bradenton, Florida, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCDomino's Pizza LLC is a leading global pizza delivery company with over 10,300 stores in more than 70 countries.Job SummaryWe are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering phone...

  • Customer Service Representative

    2 weeks ago

    Bradenton, Florida, United States Golden Corral Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to provide exceptional guest experiences at Golden Corral. As a key member of our front-of-house team, you will be responsible for creating lasting impressions on our guests from the moment they enter our restaurant.Key Responsibilities:Guest Service: Greet guests warmly, offer...

  • Customer Service Representative

    3 days ago

    Bradenton, Florida, United States EOTM - Partners Professional Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at EOTM - Partners Professional. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and...

  • (CSR) Customer Service Representative

    4 weeks ago

    Bradenton, United States 5MP Business Group Full time $39,000 - $45,000

    Job DescriptionJob DescriptionWe pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge for our Customer Service Representatives.We are now striving to attract and train the most capable and skilled...

  • (CSR) Customer Service Representative

    3 weeks ago

    Bradenton, United States 5MP Business Group Full time

    Job DescriptionJob DescriptionWe pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge for our Customer Service Representatives.We are now striving to attract and train the most capable and skilled...

  • Customer Service Representative

    4 weeks ago

    Bradenton, Florida, United States Domino's Pizza LLC Full time

    **About Domino's Pizza LLC**We are a leading global pizza delivery company that prides itself on providing exceptional customer service and a fast-paced work environment.**Key Responsibilities:**Provide top-notch customer service to our valued customers.Work effectively in a team to achieve sales and customer satisfaction goals.Stay up-to-date with company...

  • Customer Service Representative

    3 months ago

    Bradenton, United States U-Haul Full time

    Location: 3602 14th St W, Bradenton, Florida 34205 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    13 hours ago

    Bradenton, United States EOTM - Partners Professional Full time

    Job DescriptionJob DescriptionWe are seeking a strong experience Customer Service Representative for our client in the Bradenton, FL area.  This is a Contract to Hire position. Monday to Friday 8:00 am to 5:00 pm.Position Overview:We are seeking a motivated and customer-focused Customer Service Representative to join our team. In this role, you will be the...

  • Customer Service Representative

    2 weeks ago

    Bradenton, Florida, United States Golden Corral Full time

    Job Summary:We are seeking a friendly and energetic Customer Service Representative to join our team at Golden Corral. As a Customer Service Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all who visit our restaurant.Key...

  • Customer Service Representative

    6 days ago

    Bradenton, United States EOTM - Partners Professional Full time

    Job DescriptionJob DescriptionSeeking a Customer Service Representative for our client in the Bradenton, FL area.  This is a contract to hire position, Monday to Friday $45,760/yearly.  Great Benefits, great culture.Are you passionate about delivering exceptional customer service? Our client is currently seeking a motivated and detail-oriented Customer...

  • Customer Service Representative

    1 month ago

    Bradenton, United States AUTO TRIM DESIGN OF SUNCOAST INC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team!Responsibilities:Greeting and checking in customersWriting invoicesTaking paymentsAnswering phones and emailsProvide information about the products and servicesDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the...

  • Customer Service Representative

    18 hours ago

    Bradenton, United States ID&C USA Full time

    ID&C, located in Bradenton, Florida is looking for a Customer Service Representative. This is an exciting time to join the team as we are experiencing a strong period of growth for the business. ID&C is a leading provider of access control products and services to the global entertainment industry with some of the largest and best-known music festivals,...

  • Customer Service Representative

    2 weeks ago

    Bradenton, Florida, United States Jason Flatch - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Jason Flatch - State Farm Agent.Key ResponsibilitiesEstablish and Maintain Customer Relationships: Build and maintain strong relationships with customers, providing exceptional service and support to meet their...

  • Customer Service Representative

    3 weeks ago

    Bradenton, Florida, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Domino's Franchise team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, preparing pizzas, and maintaining a clean and safe working environment.Key Responsibilities:Answer customer...

  • Customer Service Representative

    6 days ago

    Bradenton, Florida, United States FLF Holdings LLC Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FLF Holdings LLC. As a key member of our community, you will be responsible for providing exceptional service to our residents and guests, ensuring a positive and welcoming experience for all.Key Responsibilities:Provide exceptional...

  • Customer Service Representative

    3 weeks ago

    Bradenton, Florida, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our storage facilities.Key...