Customer Service Representative

2 days ago

Bradenton, Florida, United States EOTM - Partners Professional Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at EOTM - Partners Professional. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective communication with customers via phone, email, and chat to resolve their inquiries and concerns.
  • Act as a professional point of contact for customers, responding to their needs and escalating issues to the appropriate team members when necessary.
  • Handle customer complaints and inquiries with professionalism and empathy, ensuring a positive experience for our clients.
  • Perform data entry for orders and new client information, ensuring accuracy and attention to detail.
  • Develop and maintain a high level of product knowledge through training and collaboration with internal teams.
  • Collaborate with Sales, Marketing, Logistics, and Operations teams to ensure seamless customer experiences and efficient order processing.

Requirements:

  • Previous customer service experience, particularly via phone and email, with strong written and verbal communication skills.
  • Self-motivated and able to work independently, with a strong attention to detail and a passion for delivering excellent service.
  • Ability to think creatively for proactive solutions, organize tasks effectively, and handle multiple priorities.
  • Strong ability to work collaboratively with internal teams to achieve customer satisfaction and business goals.

About EOTM - Partners Professional:

  • We are a professional staffing agency dedicated to connecting top talent with the best job opportunities in the industry.
  • We offer a supportive team environment, opportunities for career advancement, and a commitment to professional growth and development.
  • We value customer satisfaction and teamwork, and we are looking for like-minded individuals to join our team.

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