Customer Service
7 days ago
We are currently seeking a dynamic and dedicated individual to join a growing team as an Inbound Call Center Representative. You will be the front line of our company, offering high-quality support to our customers and being their champion when they need it most. If you're passionate about helping people, enjoy problem-solving, and put customer satisfaction above everything else, this is the perfect opportunity for you
Key Responsibilities:
- Answer incoming customer calls regarding billing issues, product inquiries, service questions and general client concerns.
- Manage a high volume of inbound calls in a timely manner, following call center procedures.
- Use company policies to handle different topics such as customer complaints, process orders, and provide information about our products and services.
- Document call information according to standard operating procedures, ensuring every detail is recorded accurately for future reference.
- Follow up with customers when necessary to assure resolution and build a positive relationship.
- Ensure efficient communication and keep an open line with team members, contribute to team efforts when required.
- Keep records of all conversations in our call center database in an understandable and comprehensive manner.
Requirements:
- Minimum one year experience in a call center role.
- Superior communication skills both verbal and written.
- Ability to multitask, manage time effectively and prioritize tasks.
- Strong problem-solving skills and able to handle difficult situations with tact and diplomacy.
- Quick learner and able to adapt easily to new procedures or changes in products/services.
- Basic computer skills and familiarity with CRM systems.
- High school degree or equivalent.
• Experience or willingness to learn CRM (Customer Relationship Management) systems.
• Ability to answer inbound calls in a professional and courteous manner.
• Demonstrated ability to assist customers effectively and efficiently.
• Previous experience in a Call Center Customer Service or similar role is advantageous but not mandatory.
• Proven ability to resolve customer service issues promptly.
• Commitment to providing superior customer service at all times.
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