Customer Service

7 days ago


Hermitage, United States Robert Half Full time
Job DescriptionJob Description

We are currently seeking a dynamic and dedicated individual to join a growing team as an Inbound Call Center Representative. You will be the front line of our company, offering high-quality support to our customers and being their champion when they need it most. If you're passionate about helping people, enjoy problem-solving, and put customer satisfaction above everything else, this is the perfect opportunity for you

Key Responsibilities:

  1. Answer incoming customer calls regarding billing issues, product inquiries, service questions and general client concerns.
  2. Manage a high volume of inbound calls in a timely manner, following call center procedures.
  3. Use company policies to handle different topics such as customer complaints, process orders, and provide information about our products and services.
  4. Document call information according to standard operating procedures, ensuring every detail is recorded accurately for future reference.
  5. Follow up with customers when necessary to assure resolution and build a positive relationship.
  6. Ensure efficient communication and keep an open line with team members, contribute to team efforts when required.
  7. Keep records of all conversations in our call center database in an understandable and comprehensive manner.

Requirements:

  1. Minimum one year experience in a call center role.
  2. Superior communication skills both verbal and written.
  3. Ability to multitask, manage time effectively and prioritize tasks.
  4. Strong problem-solving skills and able to handle difficult situations with tact and diplomacy.
  5. Quick learner and able to adapt easily to new procedures or changes in products/services.
  6. Basic computer skills and familiarity with CRM systems.
  7. High school degree or equivalent.


• Possess familiarity with Computer Programs relevant to customer service.
• Experience or willingness to learn CRM (Customer Relationship Management) systems.
• Ability to answer inbound calls in a professional and courteous manner.
• Demonstrated ability to assist customers effectively and efficiently.
• Previous experience in a Call Center Customer Service or similar role is advantageous but not mandatory.
• Proven ability to resolve customer service issues promptly.
• Commitment to providing superior customer service at all times.
  • Customer Service

    4 weeks ago


    Hermitage, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Customer Service Representative to join our team in the financial services industry. The position is located in Hermitage, Pennsylvania. The role involves managing customer inquiries, maintaining accurate records, and delivering superior service in a dynamic banking environment. This is a contract to hire...

  • Loan Servicing

    2 days ago


    Hermitage, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are looking for a diligent Loan Servicing - Customer Service professional to join our team in the financial services industry, located in HERMITAGE, Pennsylvania. In this role, you'll be tasked with managing customer interactions related to loan servicing in a call center setting. This position offers a short term...


  • Hermitage, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent...


  • Hermitage, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our client's team in Hermitage, Pennsylvania. This role offers a contract to hire employment opportunity, where you will be expected to handle a high volume of inbound and outbound calls, providing exceptional customer service to our customers. The main function of...


  • Hermitage, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to...


  • Hermitage, United States Advance Financial Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesCustomer...


  • Hermitage, Pennsylvania, United States GetGo Café + Market Full time

    Job SummaryWe are seeking a motivated and friendly team member to join our GetGo Café + Market team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and safe working environment.ResponsibilitiesProvide excellent customer service by...


  • Hermitage, United States Circle K Full time

    Customer Service RepresentativeWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...


  • Hermitage, United States Planet Fitness - Fitton Clubs Full time

    Job Title: Member Services RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" member...


  • Hermitage, United States Advance Financial Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Advance Financial. As a Customer Service Representative, you will be responsible for providing world-class customer service to our clients, assisting with loan applications, and working with team leads to...


  • Hermitage, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary:** We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner. **Key...


  • Hermitage, United States F.N.B. Corporation Full time

    Job Title: Primary Contact Center RepresentativeThis role is responsible for handling a high volume of inbound and outbound calls, identifying customer needs, and providing product/service information to resolve questions and concerns.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work in a fast-paced...


  • Hermitage, United States Walgreens Full time

    Job DescriptionAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, friendly, and efficient checkout service, and engaging customers and patients by greeting them and offering...


  • Hermitage, United States First National Bank Full time

    Job Title: Primary Contact Center RepresentativeAt First National Bank, we are seeking a highly skilled and customer-focused Primary Contact Center Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to a high volume...


  • Hermitage, Pennsylvania, United States Planet Fitness Full time

    Job Title: Member Services RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional experience in our Judgement...


  • Hermitage, United States Marco's Pizza Full time

    Job Summary:As a Delivery Driver with Marco's Pizza, you will be an ambassador to the front doors of the delivery community, providing exceptional customer service with every pizza delivery. You will be trained on in-store and on-the-road best practices, and will have the opportunity to cross-train in pizza making and order taking.Key...


  • Hermitage, United States Taymax Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesCustomer Service: Greet members, prospective members,...


  • Hermitage, United States Advance Financial Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Advance Financial. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting them with their financial needs, and ensuring that they have a positive experience with our...


  • Hermitage, Pennsylvania, United States GetGo Caf + Market Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Team Member at GetGo Caf + Market. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and assisting with daily operations.Key ResponsibilitiesProvide...


  • Hermitage, United States FastSigns Full time

    Customer Service RepresentativeFASTSIGNS #51801 is seeking a highly skilled Customer Service Representative to provide exceptional support to our customers.Key Responsibilities:Provide timely and effective support to customers via phone, email, and in-person.Prepare estimates, implement work orders, and ensure timely delivery of finished orders.Participate...