Customer Service Representative

3 days ago


Hermitage, United States First National Bank Full time
Job Title: Primary Contact Center Representative

At First National Bank, we are seeking a highly skilled and customer-focused Primary Contact Center Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Respond to a high volume of incoming telephone calls related to customer service requests and general inquiries.
  • Resolve customer issues and promote products and services by identifying the customer's needs, determining the best solution, and communicating the resolution to the customer while meeting all key performance metrics.
  • Perform various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.
  • Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.
  • Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request.
Requirements:
  • High school diploma or equivalent required.
  • 1 year of job-related experience required.
  • Excellent communication skills, both written and verbal.
  • Excellent customer service skills.
  • Detail-oriented.
  • Ability to work and multi-task in a fast-paced environment.
  • Ability to use general office equipment.
  • Ability to use a personal computer and job-related software.
Working Conditions:

Ability to work some holidays and weekends.

Ability to sit for extended periods of time.



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