Customer Service Representative

2 months ago


Hermitage, United States Taymax Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Customer Service: Greet members, prospective members, and guests in a friendly and professional manner, providing a superior level of customer service.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, taking prospective members on tours, and signing up new members.
  • Account Management: Facilitate needed updates to member accounts, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Club Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, including completing daily assigned tasks, helping complete priority cleaning lists, and performing walk-around and bathroom checks.
Requirements
  • Education: High School diploma or GED equivalent required.
  • Experience: Customer service background preferred.
  • Skills: Basic computer proficiency, punctuality, reliability, ability to work independently and as part of a team, positive attitude, and exceptional customer service skills.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occasionally lift up to 50 lbs.


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