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Customer Service Ambassador

2 months ago

Hermitage, United States Advance Financial Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Customer Service: Provide world-class customer service to our customers, responding to their inquiries and resolving their concerns in a timely and professional manner.
  • Account Management: Manage customer accounts, ensuring that all customer needs are met and exceeded.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
  • Communication: Communicate effectively with customers, both verbally and in writing, to ensure that their needs are met and exceeded.
  • Teamwork: Collaborate with other team members to achieve common goals and objectives.
Requirements
  • Education: High School Graduate or equivalent.
  • Experience: Phone Customer Service experience preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Personal Qualities: A strong commitment to customer service, with a positive and professional attitude.
What We Offer
  • Competitive Pay: $16-$24 per hour.
  • Benefits: Generous PTO and paid time off to volunteer, paid parental leave, 100% company-paid health insurance, 401k with 5% company match, and a Student Loan Repayment Plan.