HVAC Operations Coordinator

3 days ago


Cincinnati, Ohio, United States SURE Mechanical Full time
About Us

SURE Mechanical is a reputable HVAC company committed to providing exceptional service to our clients. We strive to create a positive impact on the communities we serve by fostering a culture of excellence, diversity, and inclusion.

Job Summary

We are seeking an experienced Dispatcher to oversee customer service, scheduling, and dispatch operations. The ideal candidate will have a strong background in customer service, scheduling, and dispatch management.

Responsibilities
  • Provide exceptional customer service, ensuring 100% satisfaction and addressing inquiries promptly and courteously.
  • Manage scheduling and dispatch operations, including creating and managing work orders, coordinating with technicians, and utilizing software systems for efficient workflow.
  • Assist with billing procedures, informing customers of rates and terms, managing completed work orders, and facilitating timely billing processes.
  • Provide administrative support, verifying labor hours, managing miscellaneous tasks, and supporting managerial functions such as technician training and customer relationship management.
Requirements
  • At least 1 year experience as a Dispatcher for an HVAC company.
  • 1-2 years of relevant experience.
  • Proficient in customer service, scheduling, and dispatch operations.
  • Experienced in billing procedures and administrative support.
What We Offer
  • A competitive salary range of $20-$25 per hour.
  • Performance-based pay or bonus opportunities.
  • A comprehensive benefits package, including medical, dental, vision, 401(k), and paid time off.
  • Ongoing training and professional development opportunities.


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