Customer Service Representative

6 days ago


Ann Arbor, United States Robert Half Full time
Job DescriptionJob DescriptionAre you an organized, outgoing, people person with experience working in an office setting? If so, Robert Half would like to speak with you We have a great position starting ASAP, permanent, onsite in Ann Arbor, MI. Candidates must have office experience and great computer skills. Must be able to work Saturdays. Pays $18/hr.

RESPONSIBILITIES
Maintain and apply expert knowledge of test center policies, practices, and procedures
Greet examinees and verify identification
Register and prepare candidate scorecards
If applicable, digitally scan and record candidate fingerprint identification
Continuously monitor candidates as they complete exams
Resolve or report candidate issues with urgency
Secure all computer software in the test center at all times
Reboot computer servers and reset passwords as necessary
Report any occurrences outside company guidelines to corporate management
Ability to be flexible with scheduling based on Prometric capacity requirements
Perform other duties as assigned

EXPERIENCE
1-2 years customer service-related experience required

SKILLS
Ability to communicate with candidates effectively and with professionalism and authority 

PHYSICAL JOB REQUIREMENTS
Capable of lifting up to 40 pounds
Ability to remain in a stationary position for extended periods of time while administering exams
Ability to perform periodic walk-through.• Proven experience as a Customer Service Representative or similar customer service role
• Proficient in relevant computer applications and systems
• Knowledge of customer service principles and best practices
• Excellent data entry and typing skills
• Ability to handle stressful situations appropriately
• Excellent communication and interpersonal skills
• Ability to work well in a team environment
• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated
• Ability to work in a fast-paced environment
• Flexibility to work in shifts or irregular hours if necessary
• Ability to prioritize and manage time effectively
• Strong problem-solving skills and ability to handle customer complaints
• Proficiency in English; multilingual skills will be a plus.

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