Customer Service Representative

3 weeks ago

Omaha, United States SP+ Full time
Job DescriptionJob Description

Overview

SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Salary Range: $15.00 per hour

Basic Function: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.


Responsibilities

  • Assists customers in making payment to fully automated revenue control equipment
  • Helps customers with parking services and facilitates the expedient flow of traffic through the facility
  • Leads programs to improve client and customer satisfaction
  • Assists in the management of the day-to-day activities of the assigned location.
  • Monitors parkers in pay-in lanes
  • Interacts with customers in a friendly and professional manner
  • Provides assistance to customers that have forgotten where they parked their vehicle.
  • Performs other necessary functions as assigned.
  • Conducts garage and facility audits as required by management.
  • Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
  • Makes change (if required) for customers before transactions.
  • Quotes rates for parking services.
  • Gives directions to customers to various locations in the city.
  • Resolves customer complaints independently or with the aid of a supervisor.
  • Answers telephone in a prompt and courteous manner (if required).
  • Maintains cleanliness of facility and picks up trash in the surrounding area.
  • Presents themselves professionally (neat appearance and in uniform) at all times while at work.
  • Arrives to work on time for scheduled shifts.
  • Completes any other duties that may be assigned by the supervisor.


Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required: High School Diploma or an equivalent combination of experience and education

Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate to loud.
  • The exposure level in the work environment to vehicle emissions is moderate to high
  • The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
  • The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.
  • The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

  • Customer Service Representative

    3 weeks ago

    Omaha, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: 35EE4972EF9E4E109F78EDE2AE301F1E [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...

  • Customer Service Representative>

    3 months ago

    Omaha, United States Southern Glazer's Wine & Spirits Full time

    Southern Glazer's Wine & Spirits - JobID: 28282 [Customer Service Representative] As a Customer Service Representative at Southern Glazer's Wine & Spirits, you'll: Provide information to customers in response to inquiries about products and services; Answer inquiries regarding customers' accounts; Handle returned mail; Research shortage and miss-shipped...

  • Customer Service Representative

    2 weeks ago

    Omaha, United States Pentagon Federal Credit Union Full time

    Answer persistent inbound member calls and accurately complete requested transactions regarding PenFed deposit, credit cards, and loan products. Provide a Best-in-Class member experience in all member interactions. Answer member inquiries via chat fu Customer Service Representative, Customer Service, Member Service, Representative, Training, Retail, Banking

  • Customer Service Representative

    3 weeks ago

    Omaha, Nebraska, United States Public Storage Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the...

  • Customer Service Representative

    4 weeks ago

    Omaha, Nebraska, United States Circle K Full time

    Circle K is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized store environment. You will also be responsible for greeting customers, making purchase suggestions, and working with...

  • Customer Service Representative

    3 weeks ago

    Omaha, Nebraska, United States Method Workers Compensation LLC Full time

    {"h1": "Customer Service Representative", "p": "At Method Workers Compensation LLC, we are seeking a highly skilled Customer Service Representative to join our Insurance Services team. As a key member of our team, you will be responsible for providing exceptional customer service to our policyholders and agents, addressing inquiries related to billing,...

  • Customer Service Representative

    2 months ago

    Omaha, United States Thomas Creek Woodworks Full time

    Thomas Creek Woodworks, a leading manufacturer of custom wood products, is seeking a friendly and motivated Customer Service Representative to join our team. At Thomas Creek Woodworks, we take great pride in providing exceptional customer service and delivering high-quality wood products to our customers. As a Customer Service Representative, you will be...

  • Customer Service Representative

    2 weeks ago

    Omaha, Nebraska, United States SP+ Full time

    Job OverviewAt SP+, we're committed to making every moment matter for a world on the go. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesAssist customers with parking services and facilitate the efficient flow of traffic through our facilities.Lead programs...

  • Customer Service Representative

    1 week ago

    Omaha, United States Technipower Full time

    Job Description I have a client located in Ralston, NE area that has an opportunity for a Customer Service Representative. If you or any of your colleagues are interested in discussing this role please click Apply Now. In this role you will be working as a Customer Service Representative for a client that works in the mobile electrification industry, they...

  • Customer Service Representative

    3 weeks ago

    Omaha, Nebraska, United States SP+ Full time

    Job OverviewAt SP+, we're committed to making every moment matter for a world on the go. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesAssist customers with payment transactions and provide guidance on parking servicesHelp facilitate the smooth flow of...

  • Customer Service Representative

    2 weeks ago

    Omaha, Nebraska, United States Tide Cleaners Full time

    Job OpportunityWe are seeking a friendly and energetic customer service professional to join our team at Tide Cleaners in Omaha. As a Guest Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Provide excellent customer service and respond to...

  • Customer Service Representative

    3 weeks ago

    Omaha, United States Signature Flight Support Full time

    Customer Service Representative role at Signature requires providing excellent service to visitors and coworkers in a professional and friendly manner. Signature's Customer Service Representatives are responsible for a variety of duties that contribute to the overall success of the fixed base operation (FBO). They focus on consistently providing excellent...

  • Customer Service Representative

    2 months ago

    Omaha, United States Signature Aviation Full time

    Signatures Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serve Customer Service, Customer Service Representative, Representative, CSR, Retail, Airline

  • Customer Service Representative

    3 weeks ago

    Omaha, Nebraska, United States greenpath, inc. Full time

    Job SummaryWe are seeking a highly motivated and empathetic Customer Service Representative to join our team at GreenPath Financial Wellness. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, answering their questions, and helping them navigate our financial services.Key...

  • Customer Service Representative

    5 months ago

    Omaha, United States U-Haul Full time

    Location: 5808 S 144th St, Omaha, Nebraska 68137 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    6 days ago

    Omaha, Nebraska, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, answering phone calls, and making pizzas to our high standards.ResponsibilitiesGreet customers and take orders with a...

  • Customer Service Representative

    2 months ago

    Omaha, United States Pip Full time

    Benefits/Perks: Competitive compensation Paid holidays and vacation Indoor and comfortable working environment Company Overview: A locally owned and nationally recognized Printing, Signage, and Marketing Services company in Omaha is looking for an experienced Customer Service Representative. We have a fast-paced, creative, and flexible work environment...

  • Customer Service Representative

    5 months ago

    Omaha, United States Genuine Parts Company Full time

    SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods,...

  • Customer Service Representative

    3 weeks ago

    Omaha, Nebraska, United States Deck Bros, LLC Full time

    Job OverviewWe're seeking a highly motivated and enthusiastic Customer Service Representative to provide exceptional experiences for our customers. As a key member of our team, you'll be responsible for delivering top-notch service and support to our clients.Key ResponsibilitiesRespond promptly to all inbound inquiries via various channels, ensuring timely...

  • Customer Service Representative

    2 weeks ago

    Omaha, Nebraska, United States Family Fare Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Care Associate. In this role, you will be responsible for providing exceptional customer service, operating cash registers, and assisting guests with self-checkouts.Key ResponsibilitiesProvide courteous and efficient customer service to guests in person...