Customer Service Representative

2 weeks ago

Lancaster, United States Ultimate Staffing Services Full time
Job DescriptionJob Description

Established organization is seeking a Customer Service Representative with Aerospace industry experience in the greater Lancaster area. Pay range from $50-52k DOE.

  • Respond to inbound customer inquiries via phone, email, or live chat, providing accurate information regarding products, services, and order status.
  • Serve as the first point of contact for customers in the aerospace sector, addressing technical questions and concerns with clear communication.
  • Handle customer complaints and concerns professionally, aiming for quick resolution and customer retention.
  • Assist customers with order placement, tracking, and delivery updates.
  • Collaborate with production, logistics, and shipping teams to ensure timely order fulfillment and accurate product delivery.
  • Monitor order status and inventory levels, and update customers as needed.
  • Provide basic technical support related to aerospace products or services, including troubleshooting or directing customers to the appropriate technical experts.
  • Maintain accurate customer records in CRM systems, including order histories, support requests, and interactions.
  • Generate reports for customer feedback, product issues, or recurring concerns to improve service delivery and internal processes.
  • Work closely with the Sales, Engineering, and Operations teams to address customer needs and provide seamless service.
  • Support sales efforts by identifying upsell or cross-sell opportunities during customer interactions.
  • Ensure compliance with all relevant industry regulations, such as FAA standards and international aviation certifications.
  • Maintain knowledge of quality assurance standards and aerospace industry regulations that may affect customer service or product delivery.

Qualifications:

  • Bachelor's Degree in Business Administration or related field preferred
  • 2-4 years of experience in customer service, preferably in the aerospace or manufacturing industries.
  • Familiarity with aerospace industry standards and regulations (e.g., FAA, AS9100, ISO9001).
  • Experience with CRM and ERP systems (e.g., SAP, Oracle).
  • Strong understanding of aerospace products, parts, and components (e.g., aircraft, avionics, engines, or systems) is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

  • Customer Service Representative

    3 weeks ago

    Lancaster, United States Staffing Service USA Full time

    As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and providing support via phone, email, or chat. You will act as a liaison between the company and our customers, ensuring that all inq Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service

  • Customer Service Representative

    4 weeks ago

    Lancaster, Ohio, United States U-Haul Full time

    Customer Service Representative Job DescriptionAre you a people person looking for a rewarding career? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. Your...

  • Customer Service Representative

    4 days ago

    Lancaster, United States Time Doctor LLC Full time

    Time Doctor empowers individuals to achieve their best performance, no matter where they work. With a worldwide, distributed team spanning 31 countries and over 280,000+ active users who swear by our product's ability to enhance visibility, profitability, and employee engagement. As one of the most premier companies, we are notorious for providing our...

  • Customer Service Representative

    4 weeks ago

    Lancaster, Pennsylvania, United States VIMO INC Full time

    Customer Service RepresentativeAt VIMO INC, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, email, and online chat inquiries. You will also manage customer accounts, provide...

  • Customer Service Representative

    4 weeks ago

    Lancaster, Ohio, United States State Farm Insurance Full time

    Customer Service RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As an Account Associate, you'll play a vital role in assisting customers with their insurance needs. Your responsibilities will include:Providing accurate and timely information to customersProcessing policy changes and...

  • Customer Service Representative

    4 weeks ago

    Lancaster, Pennsylvania, United States PeopleShare Inc Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at PeopleShare Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Lancaster, Pennsylvania, United States PeopleShare Inc Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at PeopleShare Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Provide...

  • Customer Service Representative

    2 months ago

    Lancaster, United States Circle K Full time

    Circle K - 2343 W Ave J [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    4 weeks ago

    Lancaster, Ohio, United States OUCU Financial Full time

    Member Service RepresentativeAre you passionate about delivering exceptional customer service and building strong relationships with members? We're seeking a highly motivated and customer-focused Member Service Representative to join our team at OUCU Financial.About the Role:As a Member Service Representative, you will be the face of OUCU Financial,...

  • Customer Service Representative

    4 weeks ago

    Lancaster, California, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Greeting customers and providing them with a positive and engaging experienceTaking customer orders using...

  • Customer Service Representative

    4 weeks ago

    Lancaster, Pennsylvania, United States Mister Car Wash Full time

    At Mister Car Wash, we're looking for a talented Customer Service Representative to join our team. As a key member of our operations team, you'll be responsible for delivering exceptional customer experiences and ensuring our customers leave with a smile. If you're passionate about providing top-notch service and have a knack for building relationships, we...

  • Customer Service Representative

    4 weeks ago

    Lancaster, South Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers. Your key responsibilities will include:Greeting CustomersTaking OrdersCleaning and Maintaining the Front of the StoreEnsuring Orders are...

  • Customer Service Representative

    1 month ago

    Lancaster, Pennsylvania, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Earning PotentialAre you ready to take your career to the next level and earn a system-driven income?Join Symmetry Financial Group - Gary Uyemura as a Customer Service Representative and discover a proven turnkey system that delivers consistent results and allows you to grow into your full potential.As a Customer Service Representative, you will...

  • Customer Service Representative

    4 weeks ago

    Lancaster, California, United States Safelite Group, Inc. Full time

    Customer Service RepresentativeAt Safelite Group, Inc., we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through various channels, including phone, email, and in-person interactions. Your primary goal will be to...

  • Customer Service Representative

    4 weeks ago

    Lancaster, Pennsylvania, United States The UPS Store Full time

    At The UPS Store, we're seeking a highly skilled and customer-focused Part-Time Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service to our walk-in customers and telephone inquiries. Your primary goal will be to take ownership of the customer's shipping needs...

  • Sr Customer Service Representative

    3 months ago

    Lancaster, United States Genuine Parts Company Full time

    SUMMARY Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...

  • Customer Service Representative

    4 weeks ago

    Lancaster, Pennsylvania, United States The UPS Store Full time

    Deliver Exceptional Customer ServiceWe are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Customer Service Representative at The UPS Store. As a key member of our retail team, you will be responsible for delivering world-class customer service to all of our retail customers by receiving and processing packages for...

  • Customer Service Representative

    4 weeks ago

    Lancaster, Pennsylvania, United States TFB Hospitality Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at TFB Hospitality. As a Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from the moment they arrive.Key Responsibilities:Greet guests upon entry and provide accurate wait timesManage the flow of...

  • Customer Service Representative

    4 weeks ago

    Lancaster, South Carolina, United States Founder Federal Credit Union Full time

    At Founder Federal Credit Union, we are seeking a dedicated and compassionate Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our members, addressing their concerns, and resolving issues in a timely and professional manner.Key Responsibilities:Provide personalized support to members...

  • Customer Service Representative

    4 weeks ago

    Lancaster, Pennsylvania, United States FYZICAL Therapy and Balance Centers Full time

    Job SummaryFYZICAL Therapy and Balance Centers is seeking a highly skilled and compassionate Customer Service Representative to join our team in Lancaster, PA. As a key member of our front office team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our clients.Key ResponsibilitiesManage patient...