Customer Service Representative

4 weeks ago


Lancaster, Ohio, United States U-Haul Full time
Customer Service Representative Job Description

Are you a people person looking for a rewarding career? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. Your responsibilities will include assisting customers, inspecting and maintaining equipment, and using up-to-date technology to dispatch and return equipment. This role offers on-the-job education and opportunities for advancement.

As a Customer Service Representative, you will enjoy a range of benefits, including career stability, opportunities for advancement, and a supportive team environment. You will also have access to U-Haul's comprehensive benefits package, including health insurance, paid holidays, and a 401(k) savings plan.

Key responsibilities of the Customer Service Representative role include:
  • Assisting customers with U-Haul products and services
  • Using smartphone-based U-Scan technology to manage rentals and inventory
  • Moving and hooking up U-Haul trucks and trailers
  • Cleaning and inspecting equipment on the lot
  • Answering questions and educating customers regarding products and services
  • Preparing rental invoices and accepting equipment returned from rental
  • Installing hitches and trailer wiring
  • Filling propane
  • Driving a forklift
  • Participating in ongoing continuous U-Haul education through U-Haul University

Requirements for the Customer Service Representative Role

To be successful in this role, you will need to have a valid driver's license and a high school diploma or equivalent. You should also be able to maintain a good driving record and be willing to work in a fast-paced environment.

U-Haul is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of health and wellness and offer a range of benefits to support our employees' physical and mental well-being.

Apply now to become a part of the U-Haul team and start your rewarding career as a Customer Service Representative

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